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Service bulletin ITB20-006C

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10232647
Published by NHTSA2023-03-07
Manufacturer's numberITB20-006C
Manufacturer's date2023-02-22
NHTSA componentVISIBILITY; STRUCTURE

NHTSA's summary

WINDSHIELD WIPER BLADE PERFORMANCE/DIAGNOSIS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame, Glass, wipers and mirrors

Vehicles listed
INFINITI Q502019, 2020, 2021, 2022, 2023
INFINITI Q602019, 2020, 2021, 2022
INFINITI Q702019
INFINITI Q70L2019
INFINITI QX302019
INFINITI QX502019, 2020, 2021, 2022, 2023
INFINITI QX552022, 2023
INFINITI QX602019, 2020, 2021, 2022, 2023
INFINITI QX60 HYBRID2019 (the catalog's model; the bulletin names a series or trim of it)
INFINITI QX802019, 2020, 2021, 2022, 2023
INFINITI rQ50 HYBRID2019
INFINITI redundant QX502023

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20231572023-03-21. Structure
20214832021-08-04. Visual System
20194592019-09-13. Visual System

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
ITB09-063C2026-04-29. Service bulletin. CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).
ITB26-0042026-04-29. Service bulletin. FRONT FASCIA POPPING OUT NEAR HEADLAMP IF YOU CONFIRM The Front Bumper Fascia is detaching from the fender under the headlamp on one/or both sides. ACTION Refer to the SERVICE PROCEDURE in this bulletin to: 1. Remove the Front Bumper Fascia. 2. Replace the affected Headlamp Bracket. 3. Replace the affected Front Bumper Fascia Side Bracket. 4. Reinstall the Front Bumper Fascia, with Betaseal (or equivalent) adhesive between the Front Bumper Fascia and the affected side Front Bumper Fascia Side Bracket.
ITB21-021A2025-10-21. Service bulletin. IF YOU CONFIRM The client states that either the rear hatch is inoperative, or the rear hatch closes after opening only a small amount, AND DTC B2426-23 for “SPINDLE SENSOR LH” and/or DTC B2427-23 for “SPINDLE SENSOR RH” is stored, AND/OR There is a growling type noise from the rear hatch area when opening/closing the rear hatch. · DTC B2426-23 for “SPINDLE SENSOR LH” and/or DTC B2427-23 for “SPINDLE SENSOR RH” may also be stored. HINT: If any DTC other than B2426-23 and/or B2427-23 is stored, this bulletin does not apply. ACTION Replace ONLY the spindle unit that is confirmed to be setting one of the DTCs listed above and/or causing the growling noise. Do NOT replace both spindle units when diagnosis leads to replacement of only one. HINT: Rear hatch spindle units are not hydraulic systems. If a rear hatch spindle unit appears to be leaking, this is normal drainage of water (rain, car wash, condensation) and design intended water management. Do not replace spindle units for suspected leaking. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.
ITB25-0082025-06-04. Service bulletin. EXCESS DUST ENTERING CABIN WHILE DRIVING ON DIRT ROADS IF YOU CONFIRM That while driving on dirt roads with all doors and windows closed, that there is excessive dust intrusion into the vehicle’s cabin that is settling on the inside of the doors. ACTION Refer to the SERVICE PROCEDURE in the bulletin to: 1. Install Butyl Patches around the door seals of driver (LH) side and passenger (RH) side front and rear doors. 2. Install drain plugs into door drains of driver (LH) side and passenger (RH) side front and rear doors.
ITB17-009H2024-06-07. Service bulletin. WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-007I2024-06-07. Service bulletin. REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB09-039K2024-06-07. Service bulletin. WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-0272023-12-08. Service bulletin. POWER FOLDING 3RD ROW SEAT SYSTEM CALIBRATION SERVICE INFORMATION Obstructions such as unfolded headrests or objects left in the vehicle may prevent the power folding 3rd row seat from returning to the upright position under power: • Verify that the 3rd row seat headrests are folded forward. o If the 3rd row seat headrests are not folded forward, the headrests can contact the 2nd row seats and prevent the power folding 3rd row seat from returning upright. • Verify that the floor between the 2nd and 3rd row seats is clear of any obstructions. o If there are obstructions on the floor, clear the obstructions and try to move the seat upright. • If the 3rd row seat headrests are folded forward and there are no obstructions, perform system calibration before attempting to replace any parts. o Refer to the ESM: BODY INTERIOR > SEAT > BASIC INSPECTION > SYSTEM CALIBRATION > Work Procedure If the power folding 3rd row seat does not return upright under power after performing system calibration, refer to the ESM for further diagnosis.
ITB22-025B2023-12-08. Service bulletin. ROARING NOISE FROM THE ENGINE COOLING FAN ASSEMBLY AND THE A/C IS NOT COOLING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-0252023-11-08. Service bulletin. GURGLING NOISE FROM MOONROOF AFTER IT RAINS IF YOU CONFIRM The client states they hear a gurgling / drip / drain noise from the moonroof while driving in the rain. ACTION Follow the SERVICE PROCEDURE in this bulletin to replace the front driver (LH) and front passenger (RH) side moonroof drain tube grommets.