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Service bulletin SSM 51226

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10228841
Published by NHTSA2023-01-05
Manufacturer's numberSSM 51226
Manufacturer's date2022-12-01
NHTSA componentUNKNOWN OR OTHER; STEERING:STEERING CONTROL MODULE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

NHTSA's summary

Some 2021-2023 F-150 vehicles may experience a lack of steering assist upon start-up along with a Steering Assist Fault message in the instrument panel cluster (IPC) with diagnostic trouble codes (DTC) U3001:89 and U3000:96 in the power steering control module (PSCM). This may be due to low voltage at the PSCM. Power steering assist will be restored when sufficient voltage is supplied. To clear the DTCs using the Ford Diagnosis and Repair System (FDRS), select and run the PSCM - Reset the Power Steering Control Module (PSCM) application. Once cleared, cycle the ignition to verify normal system operation. If the DTCs return, refer to Workshop Manual Section 211-02 for normal diagnostics. For claiming, use causal part 3504.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Steering, Instrument cluster

Trouble codes named

U3000, U3001

Vehicles listed
FORD F-1502021, 2022, 2023

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
23H052023-11-02. Service bulletin. Harvest Program 23H05 Certain 2022 Model Year Navigator and 2022-2023 Model Year Mach-E, F150 Lightning, F150, Expedition and Bronco - Instrument Cluster Odometer Inspection
SSM 518222023-08-11. Service bulletin. Some 2023 F150 hybrid vehicles may exhibit an intermittent no start and Stop Safely Now message displayed in the instrument panel cluster and diagnostic trouble codes (DTCs) U0293 and/or P1A43 in the BECM or in connected vehicle data. A Powertrain Control Module (PCM) software concern may be triggering the no start condition. Replacement or reprogramming of the BECM or PCM is not recommended for this condition at this time. This does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that the vehicle will start after leaving it off temporarily. Engineering is currently working on a solution for this condition that is expected in Q4 2023. Monitor OASIS for additional information.
SSM 518052023-07-25. Service bulletin. Some 2022-2023 F-150 Lightning vehicles may exhibit This Trip mileage not resetting after a key cycle. This may be due to the software in the instrument panel cluster (IPC). To correct the condition, reprogram the IPC to the latest software level using the Ford Diagnosis and Repair System (FDRS) diagnostic scan tool. For claiming, use causal part 10849 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 517572023-07-03. Service bulletin. Some 2021-2023 F-150 Tremor vehicles built on or before 18-May-2023 may experience the instrument panel cluster (IPC) goes blank or reboots after attempting to access Trailer Tire Info in the Towing menu. This may be due to the software in the IPC. Engineering is currently investigating this concern. Inform the customer they can continue to drive the vehicle. Monitor OASIS for additional updates.
SSM 514082023-04-04. Service bulletin. Some 2022-2023 F-150 Lightning vehicles may exhibit This Trip mileage not resetting after a key cycle. This may be due to the software in the instrument panel cluster (IPC). To correct the condition, reprogram the IPC to the latest software level using the Ford Diagnosis and Repair System (FDRS) diagnostic scan tool. For claiming, use causal part 10849 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 22-24972023-01-05. Service bulletin. Some 2021-2022 F-150 Tremor vehicles built on or before 18-Nov-2022 may experience the instrument panel cluster (IPC) goes blank or reboots after attempting to access Trailer Tire Info in the Towing menu. This may be due to the software in the IPC. To correct the condition, follow the Service Procedure to reprogram the IPC.
TSB 22-21862022-05-16. Service bulletin. Some 2021 F-150 vehicles built on or before 08-Oct-2021 at Kansas City Assembly Plant or before 22-Jul-2021 at Dearborn Truck Plant and equipped with a mid-level instrument panel cluster (IPC) which has an 8-inch display and may experience a loss or resetting of the MyView configuration after a key cycle. This may be due to software parameters in the IPC. To correct the condition, follow the Service Procedure to reprogram the IPC.
TSB 22-21542022-05-12. Service bulletin. This article supersedes TSB 22-2050 to update the Issue and Action. Some 2021 F-150 vehicles equipped with a low-level instrument panel cluster (IPC) which has a 4.2-inch display may experience erratic operation of the Eco-Coach feature, or this feature may be missing and/or the transmission temperature gauge reading inaccurate. This may be due to software parameters in the IPC. To correct the condition, follow the Service Procedure to reprogram the IPC. NOTE: The IPC software update that addresses the symptom listed in this bulletin may have been sent via Ford Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled through the SYNC 4 screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the IPC has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.
TSB 22-21292022-04-20. Service bulletin. Some 2021 F-150 vehicles built on or before 22-Jul-2021 at Dearborn Truck Plant or 2021 F-150 vehicles built on or before 07-Oct-2021 at Kansas City Assembly Plant may experience the IPC reboots during an incoming or outgoing cell phone call when a cell phone is connected to the SYNC 4 system. This may be due to the software in the IPC. To correct the condition, follow the Service Procedure to reprogram the IPC.
SSM 506712022-04-13. Service bulletin. Some 2021 F-150 vehicles may experience an Instrument Panel Cluster (IPC) programming failure during Programmable Module Installation (PMI) and/or Software Update with the Ford Diagnosis and Repair System (FDRS) which states either The Module Configuration Has Failed, Would You Like To Retry? or Procedure Unsuccessful - RestoreDE0x_Range Exception Writing Configuration To Module. This may be due to the gateway module (GWM), accessory protocol interface module (APIM) and/or telematics control unit (TCU) not being at the correct software level to support an IPC software update. Perform all available software updates for the GWM, APIM and/or TCU. When these software updates are complete, continue with PMI and/or software update of the IPC.