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Service bulletin TSB 22-2419

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10226935
Published by NHTSA2022-12-02
Manufacturer's numberTSB 22-2419
Manufacturer's date2022-11-01
NHTSA componentEQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT; BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA

NHTSA's summary

This article supersedes TSB 22-2062 to update the Issue, Action and Service Procedure. Some 2021-2022 Edge/Nautilus vehicles may experience one or more of the following symptoms: Inoperative Front Camera if the camera system button is pressed once the vehicle is below the speed threshold of 6 mph (10 km/h) (Edge Only), Android Auto connection concerns, Apple CarPlay connection concerns, center display screen freezing/locking up, windows media audio (WMA) files not playing properly from a universal serial bus (USB) device, intermittent blank center display screen, Bluetooth connectivity concerns, incorrect Owner's Manual language for French, frozen or delayed touch response for center display screen. This may be due to the software in the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure to reprogram the APIM. NOTE: The APIM software update that addresses the symptom listed in this article may have been delivered over-the-air (OTA) via Ford Power-Up software updates to connected vehicles that have automatic updates enabled through the center display screen

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Driver assistance, Equipment and accessories, Backup camera

Vehicles listed
FORD EDGE2021, 2022
LINCOLN MKX2007
LINCOLN NAUTILUS2021, 2022

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
26V1240002026-03-03. BACK OVER PREVENTION:SOFTWARE
25V3150002025-05-09. BACK OVER PREVENTION:SOFTWARE
25V1600002025-03-14. BACK OVER PREVENTION:SOFTWARE
22V1510002022-03-11. BACK OVER PREVENTION:DISPLAY FUNCTION; BACK OVER PREVENTION:SOFTWARE

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
25N172026-03-27. Other. Advance Notice – Customer Satisfaction Program 25N17 Certain 2015-2025 Model Year Multiple Vehicle Lines Rear View Camera Replacement If Required After Dealer Evaluation
SSM 521342023-12-19. Service bulletin. Various 2021-2024 Ford and Lincoln vehicles equipped with the rear camera on demand feature may exhibit a Please Check Surroundings For Safety or Full View Not Available message when the rear camera button is pressed and the vehicle is not in reverse. Inform customers this condition is considered normal operation and does not affect vehicle durability because the full rear view camera image can only be shown when the vehicle is in reverse. No additional diagnosis or service is required for this condition.
SSM 519352023-10-05. Service bulletin. Some 2022 Edge vehicles built on and after 16-Nov-2022, 2022 Explorer vehicles built on and after 20-Sep-2022, 2023 Edge vehicles built on and before 24-Mar-2023, and 2023 Explorer vehicles built on and before 06-Mar-2023 may exhibit a brief illumination of the malfunction indicator lamp (MIL) when the vehicle is shifted into park (P) with diagnostic trouble code (DTC) P0919 and/or P0929 stored in the gear shift module (GSM). This may be due to the GSM software. To correct this condition, update the software in the GSM using the latest software level of the Ford Diagnosis and Repair System (FDRS).
SU4 P4 NAUTILUS2023-09-07. Service bulletin. "Software Update 4 P4 for 2021- 2023 Nautilus vehicles is now available. Quality Improvements include: - Increase number of times the Backup startup password set-up pop-up is displayed after creating a Phone as a Key. - Improved Telematics Control Unit functionality. "
SU4 P4 EDGE2023-09-07. Service bulletin. "Software Update 4 P4 for 2021- 2023 Edge vehicles is now available. Quality Improvements include: - Various Apple Carplay quality improvements "
SSM 517782023-07-20. Service bulletin. Some 2020-2021 Escape built on/before 23-Nov-2021, 2021 F-150 built on/before 08-Oct-2021, 2021 Mustang Mach-E built on/before 29-Mar-2021, 2021 Expedition built on/before 05-Aug-2021, 2021 Explorer built on/before 27-Sep-2021 and 2020-2022 Edge may exhibit a concern of the audio system does not power on, no sound from audio speakers, chimes default to coming through the instrument cluster, no communication with audio control module (ACM) or digital signal processor (DSP) module, and/or diagnostic trouble code (DTC) U0184, U0237 and/or U0238. To correct the condition, perform a hard reset of the DSP by disconnecting the 12-volt battery. Reprogram the DSP module using the latest version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 18B849 and any applicable labor operations in Section 10 of the Service Labor Time Standards Manual.
SSM 514072023-04-04. Service bulletin. Some 2021-2022 Ford and Lincoln vehicles equipped with SYNC 4 may experience an error message during the gateway module (GWM) software update application which states Procedure Unsuccessful- GetConfigDataFromGIVIS. This may be the result of a server related concern. To correct the condition, download and run the Ford Diagnosis and Repair System (FDRS) application GWM-Read the Gateway Module A (GWM) Configuration Data application. When the application completes, refresh and re-attempt the GWM-Gateway Module A (GWM) Software Update application. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
23OTASU3P1NAUT2023-02-06. Service bulletin. Software Update 3 P1 for 2021- 2022 Model Year Nautilus vehicles is now available. Quality improvements include: - Change to low power mode rearview camera distortion when the vehicle is shut off and restarted quickly without opening the vehicle doors.
TSB 22-24042022-11-30. Service bulletin. This article supersedes TSB 22-2150 and SSM 50970 to update the Service Procedure. For some 2021 Mustang Mach-E, F-150, Edge, Nautilus and Bronco vehicles technicians may experience the inability to update the accessory protocol interface module (APIM), telematics control unit (TCU) or gateway module (GWM) using the Ford Diagnosis and Repair System (FDRS) and Universal Serial Bus (USB) drive. The PTS OTA Dashboard on vehicles with this condition may also display multiple APIM and/or TCU updates have failed, and/or a no OTA history message. In addition, on vehicles with this condition, the customer may have reported experiencing a Ford Power-Up software update failure message via the vehicle display and/or FordPass/LincolnWay. This may be due to an internal software error. To correct this condition, follow the Service Procedure to update and/or recover the APIM/TCU. Note: Only 10% of vehicles may require this procedure.
OTA SU3 Nautilus2022-10-04. Service bulletin. Software Update 3 for 2022 Model Year Nautilus vehicles is now available. Quality Improvements Include: Functionality of rear view camera is improved.