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Service bulletin ITB14030

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10192401
Published by NHTSA2021-05-10
Manufacturer's numberITB14030
Manufacturer's date2014-07-07
NHTSA componentSTRUCTURE:BODY:ROOF AND PILLARS; ELECTRICAL SYSTEM

NHTSA's summary

SERVICE INFORMATION If the battery becomes disconnected or discharged while the retractable hard top is in any position other than fully closed or fully retracted, the retractable hard top control may stop operating and the following DTCs will be stored: B1707 and B1708. Other retractable hard top related DTCs may also be found stored. To restore operation: (1) close the roof fully manually; (2) erase the DTC(s); and (3) perform hard top control unit initialization. This bulletin provides the procedures to restore retractable hard top control operation. See this bulletin for further detail.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame, Electrical system

Trouble codes named

B1707, B1708

Vehicles listed
INFINITI G372009, 2010, 2011, 2012, 2013
INFINITI Q602014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
ITB09-063C2026-04-29. Service bulletin. CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).
ITB13-052E2024-06-28. Service bulletin. INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-006D2024-06-28. Service bulletin. CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB10-029C2024-06-14. Service bulletin. CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-007H2023-03-07. Service bulletin. REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB09-039J2023-03-07. Service bulletin. WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB11-046B2022-05-20. Service bulletin. VOLUNTARY SERVICE CAMPAIGN CALL WAITING FUNCTION NAVIGATION UPDATE Service Campaign ID # P1235 is no longer active. • Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID # P1235. • Discard all previous versions of ITB11-046.
ITB22-0062022-03-12. Service bulletin. BATTERY QUICK CHARGE NOTICE SERVICE INFORMATION When charging the vehicle’s 12 volt battery with the high amperage quick charge function, the ignition should never be ON, or turned ON, while charging. Attempting to start the vehicle, or turning the ignition ON, while using the high amperage quick charge could potentially damage the fuel pump control module. • Only turn the ignition ON when either the ESM or a technical service bulletin service procedure states to do so, and only while using a battery maintainer or smart charger set to reflash mode, or a similar setting. • Battery voltage should not exceed 16V during a reprograming operation.
ITB13-052D2022-03-12. Service bulletin. INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-006C2022-03-12. Service bulletin. CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.