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Service bulletin ITB22-006

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10208943
Published by NHTSA2022-03-12
Manufacturer's numberITB22-006
Manufacturer's date2022-02-09
NHTSA componentELECTRICAL SYSTEM; ELECTRICAL SYSTEM:12V/24V/48V BATTERY

NHTSA's summary

BATTERY QUICK CHARGE NOTICE SERVICE INFORMATION When charging the vehicle’s 12 volt battery with the high amperage quick charge function, the ignition should never be ON, or turned ON, while charging. Attempting to start the vehicle, or turning the ignition ON, while using the high amperage quick charge could potentially damage the fuel pump control module. • Only turn the ignition ON when either the ESM or a technical service bulletin service procedure states to do so, and only while using a battery maintainer or smart charger set to reflash mode, or a similar setting. • Battery voltage should not exceed 16V during a reprograming operation.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, 12-volt battery

Vehicles listed
INFINITI EX352013
INFINITI EX372013
INFINITI FX352013
INFINITI FX372013
INFINITI FX502013
INFINITI G252013
INFINITI G352013
INFINITI G372013
INFINITI G372014 to 2015
INFINITI JX2013
INFINITI JX352013
INFINITI M35 HYBRID2013 (the catalog's model; the bulletin names a series or trim of it)
INFINITI M35 HYBRID2014
INFINITI M372013
INFINITI M37 HYBRID2013 (the catalog's model; the bulletin names a series or trim of it)
INFINITI M452013
INFINITI M562013
INFINITI M56 HYBRID2013 (the catalog's model; the bulletin names a series or trim of it)
INFINITI Q402015, 2016
INFINITI Q502014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022
INFINITI Q50 HYBRID2014, 2015, 2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
INFINITI Q602014, 2015
INFINITI Q602016
INFINITI Q602017, 2018, 2019, 2020, 2021, 2022
INFINITI Q702014, 2015, 2016, 2017, 2018, 2019
INFINITI Q70 HYBRID2014, 2015, 2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
INFINITI Q70L2019
INFINITI QX302017, 2018, 2019
INFINITI QX502014, 2015, 2016, 2017
INFINITI QX502018
INFINITI QX502019, 2020, 2021, 2022
INFINITI QX552022
INFINITI QX562013
INFINITI QX602014, 2015, 2016, 2017, 2018, 2019, 2020
INFINITI QX602022
INFINITI QX60 HYBRID2014, 2015, 2016, 2017, 2018, 2019 (the catalog's model; the bulletin names a series or trim of it)
INFINITI QX702014, 2015, 2016, 2017
INFINITI QX802014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022
INFINITI rQ50 HYBRID2019
INFINITI redundant QX552022

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
ITB19-0092019-05-20. Service bulletin. INTELLIGENT KEY DOES NOT WORK AFTER BATTERY REPLACEMENT SERVICE INFORMATION If the Intelligent Key of an APPLIED VEHICLE does not work after replacing the battery, inspect the positive (+) terminals. If the battery side of the Intelligent Key is held by pinching down on the terminals while removing the battery, it is possible to bend the terminals down far enough that they will not touch the contacts on the other half of the Intelligent Key. If the terminals are found to be bent down, pry them back up so that they will come in contact with the other half of the Intelligent Key?s contacts. - Refer to the photos on the following pages.
ITB18-0222018-09-17. Service bulletin. 2014 ? 2017 Q50 HYBRID; ENGINE STOPS RUNNING IN EXTREMELY HOT AMBIENT TEMPERATURES AND DTC P3182 STORED IF YOU CONFIRM Engine stops running in extremely hot ambient temperatures (greater than 110 degrees Fahrenheit) and DTC P3182 HV BATTERY SYSTEM is stored. ACTION 1. Refer to step 14 in the SERVICE PROCEDURE to see if this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the Hybrid Powertrain Control Module (HPCM).
ITB18-0162018-05-21. Service bulletin. 2019 QX50; BATTERY TESTING WITH DSS-5000 VIN BARCODE WILL NOT SCAN SERVICE INFORMATION When testing the battery on an early production 2019 QX50 with the DSS-5000, the VIN barcode may not scan into the battery information screen. If this should occur, use the Edit Battery Information screen to manually enter each field. Make sure to use the following values: - Battery Type: Enhanced Flooded - Battery Rating: 720
ITB17-0532017-11-14. Service bulletin. 2017 ? 2018 QX30; DISCHARGED BATTERY IF YOU CONFIRM Vehicle will not start, AND Midtronics DSS 5000 battery test results show that the main battery is 12.0V or less. ACTION 1. Disconnect the main battery negative cable. 2. Determine if the ignition was left ON. 3. Disconnect the main battery positive cable. 4. Perform a Manual charge with the GR8. 5. Perform a Diagnostic charge with the GR8.
ITB16-0412017-10-25. Service bulletin. 2017 Q60; SUNROOF INOPERATIVE IF YOU CONFIRM The sunroof is inoperative (will not open and/or close electrically). ACTION 1. Turn the ignition OFF. 2. Wait at least 1 minute. 3. Disconnect both battery cables, negative first. 4. Wait at least 30 seconds. 5. Reconnect both battery cables, positive and then negative. 6. Recheck the sunroof for proper operation. - If the sunroof is still electrically inoperative, refer to the Electronic Service Manual (ESM), section RF ? Roof for further diagnosis. 7. Reset/reinitialize systems as needed. - Refer to the Electronic Service ESM, section PG ? Power Supply Ground & Circuit Elements, for a listing of systems that require reset/initialization after reconnecting the 12 V battery. - Look in the PG section index for ADDITIONAL SERVICE WHEN REMOVING BATTERY NEGATIVE TERMINAL. - This list often includes items such as radio, power windows, clock, sunroof, etc.
ITB16-033a2017-10-25. Service bulletin. 2017 QX30; MAIN 12 VOLT BATTERY TESTING WITH MIDTRONICS GR8 OR EXP800 This bulletin has been amended to update the Service Information for main 12 volt battery testing. Please discard previous versions of this bulletin.
ITB09-015h2017-10-15. Service bulletin. 12 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.
ITB16-0332017-02-13. Service bulletin. "2017 QX30; MAIN 12 VOLT BATTERY TESTING WITH MIDTRONICS GR8 OR EXP800 SERVICE INFORMATION WHEN TESTING THE MAIN 12V BATTERY OF AN APPLIED VEHICLE WITH THE MIDTRONICS GR8 OR EXP800, FOLLOW THE DIRECTIONS IN THIS BULLETIN ON PAGES 1 AND 2: - THE MIDTRONICS GR8 OR EXP800 TEST LEADS MUST BE CONNECTED DIRECTLY TO THE POSTS ON THE MAIN 12V BATTERY AS SHOWN IN FIGURE 1 (NOT THE REMOTE TERMINAL CHECK POINTS) TO AVOID INCORRECT CCA MEASUREMENTS. NOTE: THE REMOTE TERMINAL CHECK POINTS CAN BE USED FOR ALL OTHER BATTERY CHARGING OR VOLTAGE CHECKING PROCEDURES, BUT WILL GIVE INACCURATE CCA MEASUREMENTS DUE TO VOLTAGE DROPS BETWEEN THEM AND THE MAIN 12V BATTERY."
ITB15-026A2017-02-13. Service bulletin. "INFINITI; SIGNAL TECH-II INTELLIGENT KEY BATTERY TEST AND SIGNAL CHECK THIS BULLETIN HAS BEEN AMENDED. CHANGES HAVE BEEN MADE THROUGHOUT. PLEASE DISCARD PREVIOUS VERSIONS OF THIS BULLETIN. IF YOU CONFIRM THE INTELLIGENT KEY INTERMITTENTLY OR CONTINUOUSLY DOES NOT FUNCTION. ACTION CHECK THE BATTERY CONDITION WITH THE SIGNAL TECH-II “I-KEY BATTERY TEST”."
ITB09-059D2017-02-13. Service bulletin. "INTELLIGENT KEY BATTERY VOLTAGE CHECK AND REPLACEMENT THIS BULLETIN HAS BEEN SUPERSEDED BY ITB15-026. INFINITI; SIGNAL TECH-II INTELLIGENT KEY BATTERY TEST AND SIGNAL CHECK PLEASE DISCARD PREVIOUS VERSIONS OF THIS BULLETIN."