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Service bulletin ITB14014

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10192345
Published by NHTSA2021-05-10
Manufacturer's numberITB14014
Manufacturer's date2014-04-07
NHTSA componentPOWER TRAIN; STEERING

NHTSA's summary

SERVICE INFORMATION When diagnosing an applied vehicle for possible power steering gear (rack and pinion steering rack, or steering rack) leak issues, in some cases it may appear the steering rack is leaking when actually, it?s not. Use this service bulletin to help make a more accurate diagnosis of the steering rack. - Go to Power Steering Gear Inspection starting on page 2. See this bulletin for further detail.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Steering, Transmission and driveline

Vehicles listed
INFINITI EX352008, 2009, 2010, 2011, 2012, 2013
INFINITI FX352009, 2010
INFINITI FX352011
INFINITI FX352012
INFINITI FX352013
INFINITI G372008, 2009, 2010, 2011, 2012, 2013
INFINITI M2012
INFINITI Q502014
INFINITI Q602014
INFINITI Q702014
INFINITI Q70 HYBRID2014 (the catalog's model; the bulletin names a series or trim of it)
INFINITI QX502014
INFINITI QX702014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20243622024-06-21. Powertrain
24V4700002024-06-21. POWER TRAIN:DRIVELINE:DRIVESHAFT
20V7550002020-12-07. POWER TRAIN:DRIVELINE:DRIVESHAFT
16V4300002016-06-13. STEERING:AUTOMATED/ADAPTIVE STEERING; STEERING:ELECTRIC POWER ASSIST SYSTEM
20162962016-06-10. Steering
20150602015-02-11. Steering
15V0540002015-02-02. STEERING:COLUMN
20144162014-09-24. Powertrain
20144152014-09-23. Powertrain
20144142014-09-23. Powertrain

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
ITB13-008D2023-04-04. Service bulletin. CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-008C2022-10-07. Service bulletin. CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-008B2021-07-10. Service bulletin. CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB14021B2021-05-10. Service bulletin. SERVICE INFORMATION Replacement 5-speed rear wheel drive Automatic Transmission (A/T) assemblies and replacement control valves (valve bodies) now come with blank Transmission Control Modules (TCMs). Blank TCMs come without software and must be programmed (not reprogrammed) and then configured after they are installed. When ordering a replacement A/T or control valve, use the Infiniti electronic parts information systems to obtain the correct software program part number See this bulletin for further detail.
P5326OL2021-05-10. Service bulletin. Infiniti is conducting a Voluntary Service Campaign on certain specific Model Year 2014 - 2015 Q50 Hybrid cold state vehicles (listed below) to reprogram the Direct Adaptive Steering (DAST) and replace the 12 volt battery.
P5323OL2021-05-10. Service bulletin. Infiniti is conducting a Voluntary Service Campaign on certain specific Model Year 2014 - 2015 Q50 Hybrid cold state vehicles (listed below) to reprogram the Direct Adaptive Steering (DAST) and replace the 12 volt battery.
P53232021-05-10. Service bulletin. Infiniti is conducting a Voluntary Service Campaign on certain specific Model Year 2014 - 2015 Q50 Hybrid cold state vehicles (listed below) to reprogram the Direct Adaptive Steering (DAST) and replace the 12 volt battery.
P53262021-05-10. Service bulletin. Infiniti is conducting a Voluntary Service Campaign on certain specific Model Year 2014 - 2015 Q50 Hybrid cold state vehicles (listed below) to reprogram the Direct Adaptive Steering (DAST) and replace the 12 volt battery.
ITB150272021-05-10. Service bulletin. SERVICE INFORMATION If the glove box is removed for any reason (for example, installing an accessory kick plate, replacing an in-cabin microfilter, etc.), verify the trunk release power cancel switch operates normally after installing the glove box. See this bulletin for further detail.
ITB11011A2021-05-10. Service bulletin. SERVICE INFORMATION For QX60 Hybrid Vehicles, go to page 4. Q50, Q70, and M35 Hybrid Vehicles The internal combustion (IC) engine in the Q50, Q70, and M35 Hybrid vehicles is started using a high voltage motor that is integrated into the transmission. The high voltage motor gets its power from the high voltage Lithium-Ion (Li-ion) battery that is mounted between the trunk room and the rear seat. The Li-ion battery cannot be recharged using an external battery charger; therefore it is very important that the battery state of charge (SOC) is properly maintained during extended storage periods. Action must to be taken in order to prevent excessive discharge of the high voltage Li-ion battery during an extended storage period. If the reserve capacity of the Li-ion battery is not sufficient, the hybrid system cannot be started. Perform the Battery Discharge Prevention During Extended Storage procedure in this bulletin once a month (every 30 days). NOTE: A discharged high voltage Li-ion battery is not a warrantable issue. See this bulletin for further detail.