Service bulletin SSM 49493

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10186627
Published by NHTSA	2021-02-04
Manufacturer's number	SSM 49493
Manufacturer's date	2021-01-26
NHTSA component	EQUIPMENT

NHTSA's summary

Some 2021 Mustang Mach-E vehicles may exhibit a concern where the vehicle cannot be charged or does not charge properly when using the mobile charger. The blue status indicator light on the charger control box may not illuminate, may turn on and off intermittently, or may illuminate amber. This may be due to the connector which runs between the household outlet and the charger control box not being fully seated into the charger control box. Ensure that this connector is fully inserted into the charger control box. When the connector is properly inserted, the flange on the connector will be flush with the casing of the charger control box. If the flange of the connector protrudes out from the charger control box, the connector is not fully seated into the charger control box.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
FORD MUSTANG	2021

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
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