Service bulletin TSB 19-2359

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10169809
Published by NHTSA	2020-01-07
Manufacturer's number	TSB 19-2359
Manufacturer's date	2019-12-06
NHTSA component	SEATS

NHTSA's summary

Some 2017-2019 Continental, 2018-2020 Navigator vehicles may experience seat pan looseness, lateral movement, and/or clunk/thump noise on turns. To correct the condition, follow the Service Procedure steps to install an isolator to the front cross tube on both front seat tracks.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Seats

Vehicles listed
LINCOLN CONTINENTAL	2017, 2018, 2019

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
22N03 S1	2023-02-03. Service bulletin. Certain 2017-2018 Model Year Continental Vehicles Drivers Seat Back Carrier Replacement REASON FOR THIS SUPPLEMENT Service Action: The seat back heating element is now available as a separate component and should be replaced with the seat back foam. Parts List Update: Part numbers have been added for the required seat back heating elements.
TSB 22-2480	2023-01-05. Service bulletin. This article supersedes TSB 17-2203 to update the vehicle model years, Service Procedure, and Part List. Some 2017-2018 Continental vehicles built on or before 22-Sep-2017 may exhibit one or both front seats with an outside bolster that is loose or separating from the seat frame.
22N03	2022-09-01. Service bulletin. Certain 2017-2018 Model Year Continental Vehicles Drivers Seat Back Carrier Replacement; In some of the affected vehicles, the front driver seat back bolster may crack, resulting in a loose outboard bolster and/or a gap between the foam trim and surrounding plastic. Continued seat use after the seat back bolster is cracked, may result in seat back foam deterioration. Once the bolster is cracked, there is a lack of support on the seat back, and deterioration of the foam may allow the seat heater mat coils to bunch and/or overlap in the mat causing a localized overheat condition
TSB 22-2101	2022-03-22. Service bulletin. This article supersedes TSB 21-2235 to update the vehicle model years affected. Some 2017-2020 Continental, 2018-2022 Navigator vehicles may experience seat pan looseness, lateral movement, and/or clunk/thump noise on turns. To correct the condition, follow the Service Procedure steps to install an isolator onto the front cross tube on both front seat tracks.
SSM 50502	2022-02-23. Service bulletin. Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors.
SSM 50104	2021-09-28. Service bulletin. Some 2017-2020 Continental vehicles equipped with a second row 40-20-40 seat may experience a concern with the rear seat armrest cup holder. Ford has released the rear seat armrest cup holder as a lower level service part. Refer to the parts catalog using base part number 5413562 for the vehicle/color specific part. For replacement, refer to Workshop Manua
TSB 21-2235	2021-08-02. Service bulletin. Some 2017-2020 Continental, 2018-2021 Navigator vehicles may experience seat pan looseness, lateral movement, and/or clunk/thump noise on turns. To correct the condition, follow the Service Procedure steps to install an isolator onto the front cross tube on both front seat tracks.
SSM 49658	2021-03-31. Service bulletin. Some 2017-2018 Lincoln Continental vehicles equipped with easy entry/exit seats may exhibit a concern where the driver seat only moves 1 inch (2.5 cm) during easy entry/exit instead of the full 2 inches (5 cm). This may be due to the software in the driver seat module (DSM). To correct the condition, connect a battery charger and reprogram the DSM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14C708 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 19-2293	2019-10-04. Service bulletin. Some 2015-2019 F-150/Explorer, 2017-2019 F-Super Duty/Continental, 2018-2019 Expedition/Navigator, 2016-2018 MKX, 2019 Nautilus, and 2013-2019 MKZ vehicles equipped with Multi-Contour seats may exhibit intermittent multi-contour seat operation and/or massage and lumbar adjust inoperative from the seat switch or SYNC screen with or without diagnostic trouble code (DTC) B1471, U024B, and/or U024C. This may be due to terminal fretting at the connector for the driver multi-contour seat module (SCMG) and passenger multi-contour seat module (SCMH). To correct the condition, follow the Service Procedure steps to replace the connectors and reroute the harness.
SSM 47659	2019-01-07. Service bulletin. Some 2018 Continental vehicles built between 27-Feb-2018 and 06-Jun-2018 may exhibit incorrect operation of the drivers seat easy entry/exit function. With easy entry/exit configured ON, the seat may incorrectly move forward when the ignition is turned OFF. Correct operation is for the drivers seat to move rearward after turning the ignition OFF. To correct this condition, reprogram the driver seat module (DSM) using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use causal part 14C708 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.