Service bulletin TSB 19-2293

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10165709
Published by NHTSA	2019-10-04
Manufacturer's number	TSB 19-2293
Manufacturer's date	2019-09-27
NHTSA component	SEATS:FRONT ASSEMBLY:POWER ADJUST; SEATS

NHTSA's summary

Some 2015-2019 F-150/Explorer, 2017-2019 F-Super Duty/Continental, 2018-2019 Expedition/Navigator, 2016-2018 MKX, 2019 Nautilus, and 2013-2019 MKZ vehicles equipped with Multi-Contour seats may exhibit intermittent multi-contour seat operation and/or massage and lumbar adjust inoperative from the seat switch or SYNC screen with or without diagnostic trouble code (DTC) B1471, U024B, and/or U024C. This may be due to terminal fretting at the connector for the driver multi-contour seat module (SCMG) and passenger multi-contour seat module (SCMH). To correct the condition, follow the Service Procedure steps to replace the connectors and reroute the harness.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Seats

Trouble codes named

B1471, U024B, U024C

Vehicles listed
FORD EXPLORER	2015, 2016, 2017, 2018, 2019
FORD F-150	2015, 2016, 2017, 2018, 2019
FORD F-250 SD	2017, 2018, 2019 (the catalog's model; the bulletin names a series or trim of it)
FORD F-350 SD	2017, 2018, 2019 (the catalog's model; the bulletin names a series or trim of it)
FORD F-450 SD	2017, 2018, 2019 (the catalog's model; the bulletin names a series or trim of it)
FORD F-550 SD	2017, 2018, 2019 (the catalog's model; the bulletin names a series or trim of it)
LINCOLN CONTINENTAL	2017, 2018, 2019
LINCOLN MKX	2016, 2017, 2018
LINCOLN MKX	2019
LINCOLN MKZ	2013, 2014, 2015, 2016, 2017, 2018, 2019

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
2023341	2023-06-09. Seats And Restraints
2020335	2020-07-20. Seats And Restraints
20V414000	2020-07-17. SEATS:FRONT ASSEMBLY:POWER ADJUST; AIR BAGS; ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
2019623	2019-12-11. Seats And Restraints
2019456	2019-09-11. Seats And Restraints
19V651000	2019-09-11. SEATS
2019437	2019-08-29. Seats And Restraints
19V633000	2019-08-28. SEATS:MID/REAR ASSEMBLY; SEATS:FRONT ASSEMBLY:RECLINER
2019395	2019-08-12. Seats And Restraints
2018470	2018-09-04. Seats And Restraints

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
22N03 S1	2023-02-03. Service bulletin. Certain 2017-2018 Model Year Continental Vehicles Drivers Seat Back Carrier Replacement REASON FOR THIS SUPPLEMENT Service Action: The seat back heating element is now available as a separate component and should be replaced with the seat back foam. Parts List Update: Part numbers have been added for the required seat back heating elements.
TSB 22-2480	2023-01-05. Service bulletin. This article supersedes TSB 17-2203 to update the vehicle model years, Service Procedure, and Part List. Some 2017-2018 Continental vehicles built on or before 22-Sep-2017 may exhibit one or both front seats with an outside bolster that is loose or separating from the seat frame.
22N03	2022-09-01. Service bulletin. Certain 2017-2018 Model Year Continental Vehicles Drivers Seat Back Carrier Replacement; In some of the affected vehicles, the front driver seat back bolster may crack, resulting in a loose outboard bolster and/or a gap between the foam trim and surrounding plastic. Continued seat use after the seat back bolster is cracked, may result in seat back foam deterioration. Once the bolster is cracked, there is a lack of support on the seat back, and deterioration of the foam may allow the seat heater mat coils to bunch and/or overlap in the mat causing a localized overheat condition
TSB 22-2104	2022-03-22. Service bulletin. This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
TSB 22-2101	2022-03-22. Service bulletin. This article supersedes TSB 21-2235 to update the vehicle model years affected. Some 2017-2020 Continental, 2018-2022 Navigator vehicles may experience seat pan looseness, lateral movement, and/or clunk/thump noise on turns. To correct the condition, follow the Service Procedure steps to install an isolator onto the front cross tube on both front seat tracks.
SSM 50502	2022-02-23. Service bulletin. Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors.
SSM 50395	2022-02-04. Service bulletin. Some 2016 Explorer vehicles equipped with factory remote start (on the key fob) may exhibit erratic operation of the climate control seats and/or heated steering wheel during a remote start event. Examples of this may include: cooled seats when the last setting commanded heated seats, inoperative/deactivated heated steering wheel, etc. This may be due to a software concern within the HVAC control module. To correct this condition, update the HVAC control module to the latest software level using the latest version of the IDS service scan tool. For claiming use causal part number 19980 and refer to applicable labor times found in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB160077	2021-12-20. Service bulletin. Claimate controlled seats - lack of cooling /heating from front seat bottom cushion - built on or before 03/31/2016
TSB160063	2021-12-20. Service bulletin. Claimate controlled seats - lack of cooling performance from the front seat backrest - Built on or before 02/13/2016
SSM 50250	2021-12-07. Service bulletin. Some 2017 MKZ and Fusion vehicles equipped with memory seats and built on or before 03-Jun-2016 may exhibit a discharged battery or a battery drain condition. Before performing normal diagnostics, reprogram the driver door module (DDM) to the latest calibration using the Integrated Diagnostic System (IDS). Use causal part 14B291 and applicable labor operations from Section 10 of the Service Labor Time Standards (SLTS) Manual.