Service bulletin P9331 2019 Q50_Q
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10168934 |
| Published by NHTSA | 2019-12-07 |
| Manufacturer's number | P9331 2019 Q50_Q |
| Manufacturer's date | 2019-11-06 |
| NHTSA component | POWER TRAIN |
NHTSA's summary
7-Speed Automatic Transmission (AT) Lock Up Retailer Inventory ***** Retailer Announcement ***** INFINITI is conducting a retailer inventory quality action on to inspect 6 specific 2019 INFINITI Q50 and 43 specific INFINITI QX80 vehicles identified in Service Comm, to inspect the transmission torque converter. Affected vehicles are subject to a stop sale and are either currently in retailer inventory or assigned and in transit to the retailer. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaign I.D. P9331. • - New vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). o Refer to IPSB 15-286 for additional information • - Please continue to check newly arriving inventory for campaign applicability. 2. Please do not drive, sell, loan or trade the specific vehicles in Retailer Inventory subject to this Quality Action. 3. Use the attached procedure to inspect the vehicle: • - If the data shows the Torque Converter Clutch Solenoid Monitor (TCC SOL MON) increases to 0.4A during steady cruise at or above 25MPH, no further action is necessary • - File a claim for the inspection, and release the vehicle for sale
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Transmission and driveline
| INFINITI Q50 | 2019 |
|---|---|
| INFINITI QX80 | 2019 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| ITB23-022 | 2023-08-08. Service bulletin. DTC P0744 STORED IN THE TCM IF YOU CONFIRM DTC P0744 (TORQUE CONVERTER) is stored as PAST or CURRENT in the TCM. ACTION Follow the SERVICE PROCEDURE in this bulletin to reprogram the TCM. |
|---|---|
| ITB13-008D | 2023-04-04. Service bulletin. CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
| ITB22-041 | 2022-12-06. Service bulletin. DRIVE SHAFT BOOT SERVICE INFORMATION SERVICE INFORMATION If a Drive Shaft (Axle Shaft) Boot on an APPLIED VEHICLE is found to be leaking grease, AND There is no abnormal noise or obvious CV Joint risk due to water intrusion and/or complete grease loss, check for REPAIR KIT-DUST BOOT (cv Joint Boot Kit) availability. • If there is a REPAIR KIT-DUST BOOT (CV Joint Boot Kit) available for the vehicle being repaired, do NOT replace the axle. Install a new boot kit following the procedure in the ESM. o Refer to the ESM: TRANSMISSION & DRIVELINE > FRONT AXLE > REMOVAL AND INSTALLATION > FRONT DRIVE SHAFT BOOT o If the complete axle (drive shaft) is replaced when only a new boot is required, the over-repair may be charged back to the retailer. • If there is NOT a REPAIR KIT-DUST BOOT (CV Joint Boot Kit) available for the vehicle being repaired, refer to the ESM for further diagnostic information. IMPORTANT: When servicing vehicles with staked axle nuts, refer to ITB21-002 to prevent Drive Shaft thread damage. |
| ITB22-039 | 2022-12-06. Service bulletin. VIBRATION DURING LIGHT OR MODERATE THROTTLE INPUT IF YOU CONFIRM A vibration during light or moderate throttle input between 20 – 40 mph, OR RPM flare / slip feeling / vibration during or immediately after a 2 – 3 upshift or 3 – 4 upshift with light or moderate throttle input. ACTION Replace the Torque Converter. |
| ITB13-008C | 2022-10-07. Service bulletin. CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
| ITB13-008B | 2021-07-10. Service bulletin. CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
| ITB18-034 | 2018-12-03. Service bulletin. TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON. |