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Service bulletin B620715

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10147779
Published by NHTSA2018-11-13
Manufacturer's numberB620715
Manufacturer's date2015-10-01
NHTSA componentELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

NHTSA's summary

Instrument Cluster display is partially blank. The Instrument Cluster (Kombi) lower display may be intermittently blank. The Board Computer, Ambient Temperature and Check Control Messages will not display. Instrument Cluster software error.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Instrument cluster

Vehicles listed
BMW 528I2011, 2012, 2013, 2014, 2015, 2016
BMW 535D2014, 2015, 2016
BMW 535I2011, 2012, 2013, 2014, 2015, 2016
BMW 535I GRAN TURISMO2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
BMW 535I US2011 (the catalog's model; the bulletin names a series or trim of it)
BMW 550I2011, 2012, 2013, 2014, 2015, 2016
BMW 550I GRAN TURISMO2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
BMW 640I2012, 2013, 2014, 2015, 2016
BMW 650I2012, 2013, 2014, 2015, 2016
BMW 740I2012, 2013, 2014, 2015
BMW 740I US2011 (the catalog's model; the bulletin names a series or trim of it)
BMW 740LD2015
BMW 740LI2011, 2012, 2013, 2014, 2015
BMW 750I2009, 2010, 2011, 2012, 2013, 2014, 2015
BMW 750LI2009, 2010, 2011, 2012, 2013, 2014, 2015
BMW 760LI2010, 2011, 2012
BMW 760LI2014, 2015
BMW ACTIVE HYBRID 52013
BMW ACTIVE HYBRID 72012
BMW ACTIVE HYBRID 72014, 2015
BMW ACTIVEHYBRID 72011
BMW F800 R2013
BMW F800 R2015, 2016
BMW M52013, 2014, 2015, 2016
BMW M62013, 2014, 2015, 2016
BMW R 1200 GS2013
BMW R 1200 GS ADVENTURE2011 (the catalog's model; the bulletin names a series or trim of it)
BMW R NINE T2015
BMW R1200 S ADVENTURE2014 to 2016
BMW X32011, 2012, 2013, 2014, 2015, 2016
BMW X42015, 2016
BMW X52014, 2015, 2016
BMW X62015, 2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
13V5700002013-11-15. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; AIR BAGS

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
MC6201172021-08-23. Service bulletin. Service distance cannot be set in miles in ISTA for TFT-type instrument clusters
B6121152018-12-10. Service bulletin. The Instrument Cluster Displays Various Check Control Messages. The instrument cluster displays various check control messages. Signal invalid. The wiring harness below the micro filter housing (right front area of the bulkhead) is damaged from washer fluid leaking into the harness.
B6201162018-12-10. Service bulletin. "Vehicles which have had the Instrument Cluster (KOMBI) replaced may display incorrect CBS (Condition Based Service) data after programming. AFFECTED VEHICLES Vehicles which require this Service Action to be completed will show it as ""Open"" when checked either in the ""Service Menu"" of DCSnet (Dealer Communication System) or with the Key Reader. Incorrect SW calibration loaded after KOMBI replacement."
B6121152018-12-10. Service bulletin. THE INSTRUMENT CLUSTER DISPLAYS VARIOUS CHECK CONTROL MESSAGES. The instrument cluster displays various check control messages. THE INSTRUMENT CLUSTER DISPLAYS VARIOUS CHECK CONTROL MESSAGES. The instrument cluster displays various check control messages. This includes messages for the PDC (Park Distance Control), DSC (Dynamic Stability Control) and windshield washer system. There can be many different fault codes stored in the vehicle. The wiring harness below the micro filter housing (right front area of the bulkhead) is damaged from washer fluid leaking into the harness.
6206132018-12-03. Service bulletin. Condition Based Service Due Date Is Reset to 01/2000. The Condition Based Service (CBS) due date is reset to 01/2000 and cannot be updated for: * Oil Service * Check Vehicle Note: No fault code is stored Software error in the Instrument Cluster
6203132018-11-26. Service bulletin. Basic Instrument Cluster: Display Is Intermittently Inoperative. The display in the basic instrument cluster is intermittently inoperative. The following fault codes are stored in the instrument cluster: * B7F6B4 "Instrument cluster: Error in the display unit when switching off (NO SIGNAL)" and/or * B7F6AA "Display switch-off error when starting up" Software error in the instrument cluster
MC596863122018-11-13. Service bulletin. Speedometer display incorrect. Speddometer displays faster than actual speed.
B6212152018-11-13. Service bulletin. Instrument Cluster Outside Temperature Display Implausible. INFORMATION This service information bulletin provides technical, diagnostic and/or repair-related information. Eligible and Covered Work/Repairs To submit a claim for the repair of a verified defect in materials or workmanship, please following the established and applicable warranty policy and procedures together with the using corresponding defect code and labor operations provided in the KSD2.
B6210152018-11-13. Service bulletin. "Instrument Cluster display inoperative FC B7F689. The Instrument Cluster (Kombi) is intermittently inoperative with fault code B7F689 ""display backlighting and graphics PCB switched off"" stored. Kombi software."
B6204152018-11-13. Service bulletin. Service Action: Programming Control Units. Sporadically the vehicle cannot be started, due to a discharged battery caused by a software glitch in the instrument cluster.