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Service bulletin 620613

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10150076
Published by NHTSA2018-12-03
Manufacturer's number620613
Manufacturer's date2013-06-01
NHTSA componentELECTRICAL SYSTEM; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

NHTSA's summary

Condition Based Service Due Date Is Reset to 01/2000. The Condition Based Service (CBS) due date is reset to 01/2000 and cannot be updated for: * Oil Service * Check Vehicle Note: No fault code is stored Software error in the Instrument Cluster

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Instrument cluster

Vehicles listed
BMW 320I2013, 2014
BMW 328D2014
BMW 328I2012, 2013, 2014
BMW 335I2012, 2013, 2014
BMW 528I2011, 2012, 2013, 2014
BMW 535D2014
BMW 535I2011, 2012, 2013, 2014
BMW 535I GRAN TURISMO2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
BMW 535I US2011 (the catalog's model; the bulletin names a series or trim of it)
BMW 550I2011, 2012, 2013, 2014
BMW 550I GRAN TURISMO2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
BMW 640I2012, 2013, 2014
BMW 650I2012, 2013, 2014
BMW 740I2012, 2013, 2014
BMW 740I US2011 (the catalog's model; the bulletin names a series or trim of it)
BMW 740LI2011, 2012, 2013, 2014
BMW 750I2009, 2010, 2011, 2012, 2013, 2014
BMW 750LI2009, 2010, 2011, 2012, 2013, 2014
BMW 760LI2010, 2011, 2012
BMW 760LI2014
BMW ACTIVE HYBRID 32013
BMW ACTIVE HYBRID 32014
BMW ACTIVE HYBRID 52012, 2013
BMW ACTIVE HYBRID 72012 to 2013
BMW ACTIVE HYBRID 72014
BMW ACTIVEHYBRID 72011
BMW M52013, 2014
BMW M62013, 2014
BMW X32011, 2012, 2013, 2014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
13V5700002013-11-15. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; AIR BAGS

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SIB6208172022-07-05. Service bulletin. Instrument Cluster cannot be programmed - New information provided by thyis revision is psreceded by this symbol.
B6205152018-12-10. Service bulletin. "Instrument Cluster: CBS ""Running-in Check"" is Displayed. After replacing and / or programming the instrument cluster with ISTA/P 3.55.0 or higher (integration Level F020-15-03-501 or higher), the CBS (Condition Based Service) displays ""running-in check"" or ""1200 mile service is due"". The parameters of the CBS scopes for oil service, brake fluid, etc, can also be implausible or invalid. CAUSE Error in the CBS mapping data in the FEM (Front Electronics Module) and corrupt data in the instrument cluster during programming."
B6206162018-12-10. Service bulletin. Instrument Cluster Resets during Active Navigation. The instrument cluster (MID KOMBI) fails sporadically (all gauges falling briefly to zero, flashing of all indicator lights) and resets. Reset occurs during active route guidance and predictably when passing certain geographical positions. Software error in navigation head unit
B6121152018-12-10. Service bulletin. The Instrument Cluster Displays Various Check Control Messages. The instrument cluster displays various check control messages. Signal invalid. The wiring harness below the micro filter housing (right front area of the bulkhead) is damaged from washer fluid leaking into the harness.
B6201162018-12-10. Service bulletin. "Vehicles which have had the Instrument Cluster (KOMBI) replaced may display incorrect CBS (Condition Based Service) data after programming. AFFECTED VEHICLES Vehicles which require this Service Action to be completed will show it as ""Open"" when checked either in the ""Service Menu"" of DCSnet (Dealer Communication System) or with the Key Reader. Incorrect SW calibration loaded after KOMBI replacement."
B6121152018-12-10. Service bulletin. THE INSTRUMENT CLUSTER DISPLAYS VARIOUS CHECK CONTROL MESSAGES. The instrument cluster displays various check control messages. THE INSTRUMENT CLUSTER DISPLAYS VARIOUS CHECK CONTROL MESSAGES. The instrument cluster displays various check control messages. This includes messages for the PDC (Park Distance Control), DSC (Dynamic Stability Control) and windshield washer system. There can be many different fault codes stored in the vehicle. The wiring harness below the micro filter housing (right front area of the bulkhead) is damaged from washer fluid leaking into the harness.
6203132018-11-26. Service bulletin. Basic Instrument Cluster: Display Is Intermittently Inoperative. The display in the basic instrument cluster is intermittently inoperative. The following fault codes are stored in the instrument cluster: * B7F6B4 "Instrument cluster: Error in the display unit when switching off (NO SIGNAL)" and/or * B7F6AA "Display switch-off error when starting up" Software error in the instrument cluster
6201132018-11-26. Service bulletin. All Gauges and Displays in Instrument Cluster Inoperative. All gauges and displays in the instrument cluster are inoperative, including the following: * Speedometer * Revolution counter * Fuel gauge * Engine oil temperature * No check control messages displayed ??No board computer information displayed Note: A power cycle does NOT rectify the issue. Software error in the instrument cluster
B6212152018-11-13. Service bulletin. Instrument Cluster Outside Temperature Display Implausible. INFORMATION This service information bulletin provides technical, diagnostic and/or repair-related information. Eligible and Covered Work/Repairs To submit a claim for the repair of a verified defect in materials or workmanship, please following the established and applicable warranty policy and procedures together with the using corresponding defect code and labor operations provided in the KSD2.
B6210152018-11-13. Service bulletin. "Instrument Cluster display inoperative FC B7F689. The Instrument Cluster (Kombi) is intermittently inoperative with fault code B7F689 ""display backlighting and graphics PCB switched off"" stored. Kombi software."