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Service bulletin ITB17-026b

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10144497
Published by NHTSA2018-09-17
Manufacturer's numberITB17-026b
Manufacturer's date2018-08-20
NHTSA componentFUEL SYSTEM, GASOLINE:STORAGE:AUXILLARY TANK; FUEL SYSTEM, GASOLINE

NHTSA's summary

INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL This bulletin has been amended. Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard previous versions of this bulletin.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Fuel system

Vehicles listed
INFINITI EX352008, 2009, 2010, 2011, 2012
INFINITI EX372012
INFINITI FX352003, 2004, 2005, 2006, 2007, 2008, 2009, 2010
INFINITI FX352011
INFINITI FX352012
INFINITI FX372013
INFINITI FX452003, 2004, 2005, 2006, 2007, 2008
INFINITI FX502009, 2010, 2011, 2012, 2013
INFINITI G252003 to 2010
INFINITI G252011, 2012
INFINITI G352003, 2004, 2005, 2006, 2007, 2008, 2009
INFINITI G352010 to 2013
INFINITI G372003 to 2007
INFINITI G372008, 2009, 2010, 2011, 2012, 2013
INFINITI I352004
INFINITI JX352013
INFINITI M352006, 2007, 2008, 2009, 2010
INFINITI M372011, 2012, 2013
INFINITI M452006, 2007, 2008, 2009, 2010
INFINITI M562011, 2012, 2013
INFINITI Q402015
INFINITI Q502014, 2015, 2016, 2017
INFINITI Q602014, 2015
INFINITI Q602016
INFINITI Q602017
INFINITI Q702014, 2015, 2016, 2017
INFINITI QX502014, 2015, 2016
INFINITI QX562004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
INFINITI QX602014, 2015, 2016, 2017
INFINITI QX702014, 2015, 2016, 2017
INFINITI QX802014, 2015, 2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20173752017-07-27. Fuel System
17V4760002017-07-27. ELECTRICAL SYSTEM:SOFTWARE; FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
20145392014-11-28. Fuel System
14V6830002014-11-28. FUEL SYSTEM, GASOLINE
12V3980002012-08-14. FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
20122772012-08-13. Fuel System
20120742012-02-23. Fuel System
10V0740002010-03-03. FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
20100602010-03-02. Fuel System
05V5550002005-12-13. FUEL SYSTEM, GASOLINE

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SM4420142023-09-25. Service bulletin. Fuel sender
ITB22-0152022-06-03. Service bulletin. SERVICE INFORMATION FOR FUEL GAUGE INACCURATE WITH DTCS STORED IN ECM SERVICE INFORMATION If a fuel level sensor has been diagnosed as sending an incorrect level signal, and one or more of the following DTCs are stored in the ECM, do not replace the entire “Fuel Level Sensor Unit, Fuel Filter and Fuel Pump Assembly” (fuel pump assembly). The fuel level sensor can be replaced separately. • P0460 (FUEL LEV SEN SLOSH) • P0461 (FUEL LEVEL SENSOR) • P0462 (FUEL LEVL SEN/CIRC) • P0463 (FUEL LEVL SEN/CIRC) NOTE: Warranty claims referring to fuel level issues that result in the replacement of the entire fuel pump assembly will be charged back.
ITB13-044J2022-03-12. Service bulletin. EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
PC836 - R1717 Ca2021-10-07. Service bulletin. R1717 Fuel Pump Campaign Quality Review ***** Retailer Announcement ***** INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed campaign (R1717). If the VIN displays QA campaign ID PC836, retailers should perform the procedure attached to this communication even if the National Service History indicates the remedy action was previously performed for the vehicle. VINs identified with this QA campaign ID are being inspected to ensure the recall remedy was performed and documented in accordance with INFINITI’s quality standards. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED PROCEDURE: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaigns I.D. PC836. 2. Retailers should complete this action on both retailed vehicles and previously owned vehicles within retailer inventory. • Retailers should follow all stop sale and do not drive, loan, sell, or trade instructions for campaigns. 3. Retailers will need to file the appropriate claim using applicable Op Code information in the repair procedure attached to this announcement to close the campaign. NOTE: Parts replaced under this activity will be placed on parts return. Monitor the Warranty Parts Return Website located at NNAnet.com for notifications.
PC832 - P8314 Ca2021-10-07. Service bulletin. P8314 Fuel Hose Campaign Quality Review ***** Retailer Announcement ***** INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed campaign (P8314). If the VIN displays QA campaign ID PC832, retailers should perform the procedure attached to this communication even if the National Service History indicates the remedy action was previously performed for the vehicle. VINs identified with this QA campaign ID are being inspected to ensure the service campaign remedy was performed and documented in accordance with INFINITI’s quality standards. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED PROCEDURE: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaigns I.D. PC832. 2. Retailers should complete this action on both retailed vehicles and previously owned vehicles within retailer inventory. 3. Retailers will need to file the appropriate claim using applicable Op Code information in the repair procedure attached to this announcement to close the campaign. NOTE: Parts replaced under this activity will be placed on parts return. Monitor the Warranty Parts Return Website located at NNAnet.com for notifications. ***** Retailer Responsibility ***** It is the retailer’s responsibility to check Service Comm or DBS National Service History - Open Campaign using the appropriate campaign I.D. for the status of each vehicle currently in retailer inventory or entering the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners. If a VIN subject to this quality action was traded to another retailer, please notify the affected retailer to have this quality action and associated campaign(s) completed.
ITB15021A2021-05-10. Service bulletin. SERVICE INFORMATION If the clip for the fuel filler cap tether becomes lost or is detached for any reason, it is no longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. NOTE - Do not replace the fuel filler cap if only the pin is needed. See this bulletin for further detail.
ITB150332021-05-10. Service bulletin. IF YOU CONFIRM: The MIL is ON with one or more of the following DTCs stored: Bank 1 - P2096, P2097 --- POST CAT FUEL TRIM SYS B1 - P0130, P0131, P0132 --- A/F SENSOR1 (B1) - P0031, P0032 --- A/F SEN1 HTR (B1) - P014C, P014D, P015A, P015B --- Air fuel ratio (A/F) sensor 1 (bank 1) Bank 2 - P2098, P2099 --- POST CAT FUEL TRIM SYS B2 - P0150, P0151, P0152 --- A/F SENSOR1 (B2) - P0051, P0052 --- A/F SEN1 HTR (B2) - P014E, P014F, P015C, P015D --- Air fuel ratio (A/F) sensor 1 (bank 2) ACTION: 1. Refer to step 6 in the SERVICE PROCEDURE to confirm ECM reprogramming applies. 2. If reprogramming applies, reprogram the ECM. 3. Replace only the A/F sensors related to the stored DTCs. - If stored DTCs are for only one bank, replace only one A/F sensor for that bank. - If stored DTCs are for both banks, replace both A/F sensors. NOTE: Do NOT replace both A/F sensors if the stored DTC(s) are for only one bank. See this bulletin for further detail.
ITB12075B2021-05-10. Service bulletin. IF YOU CONFIRM: An applied vehicle has a fuel gauge that registers "empty" after the fuel tank has been filled up full. ACTION: 1. Remove the main fuel level sensor unit, fuel filter, and fuel pump assembly (fuel pump module). 2. Install two (2) new springs onto the fuel pump module. 3. Install the fuel pump module into the vehicle. - For repairs, refer to SERVICE PROCEDURE. See this bulletin for further detail.
ITB09012F2021-05-10. Service bulletin. SERVICE INFORMATION If one or more of these EVAP leak DTCs are stored (P0442, P0455, P0456) on a 2007 through 2011 Infiniti vehicle, a loose fuel fill cap may be the cause. Use the following resources to perform diagnostics and confirm the cause of stored DTCs. ASIST: - Appropriate Service Manual diagnostic procedures - Applicable Technical Service Bulletins (TSB). Leak Test: - With CONSULT-III plus - WORK SUPPORT >> EVAP SYSTEM CLOSE. NOTE: Use Essential Tool J-42909 or equivalent to pressurize the EVAP system. - With a "Smoke" leak detection machine. Refer to the machine's Operator's Manual for proper use. Make sure the customer is informed of the proper fuel filler cap installation.
ITB130312021-05-10. Service bulletin. SERVICE INFORMATION When replacing the left side transmission to radiator cooler hose shown in Figure 1 for any reason, use the superseded part listed in the Parts Information table below. NOTE: * When replacing this hose, replace both spring clamps with new ones. * Refer to the Electronic Service manual for hose replacement information. Refer to this bulletin for further details.