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Service bulletin sbw4911

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10140765
Published by NHTSA2018-06-11
Manufacturer's numbersbw4911
Manufacturer's date2013-02-01
NHTSA componentELECTRICAL SYSTEM

NHTSA's summary

sbw4911 DEF Gauge Reading Incorrectly

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system

Vehicles listed
WESTERN STAR 47002002, 2003, 2004, 2005, 2006, 2007, 2008, 2009
WESTERN STAR 48002010, 2011, 2012, 2013, 2014, 2015, 2016, 2017
WESTERN STAR 49002002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
WESTERN STAR 59002004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017
WESTERN STAR 69002002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
WESTERN STAR CONSTELLATION2009 to 2013
WESTERN STAR CONSTELLATION2015 to 2016
WESTERN STAR CONSTELLATION2019

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20216972021-11-12. Electrical
21V8820002021-11-12. ELECTRICAL SYSTEM:WIRING
19V1710002019-03-05. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
18V1910002018-03-26. ELECTRICAL SYSTEM:WIRING
15V6200002015-10-02. ELECTRICAL SYSTEM:IGNITION:MODULE; ENGINE AND ENGINE COOLING:ENGINE
15V3830002015-06-17. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
12V2350002012-05-23. ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
20121682012-05-22. Electrical
20112362011-06-22. Electrical
11V1100002011-02-23. ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
CALWS83-0012021-09-29. Service bulletin. Customer Advisory Letter for HVAC Actuator Wiring Harness. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion and corrosion.
SBW54-0802021-06-29. Service bulletin. Western Star Service Bulletin for Key Fob ID Retention. Key fobs for remote keyless entry on Western Star vehicles are delivered in packages that include a unique ID for the fob. The ID is required when pairing the key fob with a vehicle.
TechTalk12369K2021-05-06. Service bulletin. Tech Talk continuing discussion on a burned cab.
SBW54-0572021-03-25. Service bulletin. Western Star Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only Daimler-approved tool for troubleshooting vehicle Powernet issues.
WP21-0072021-03-24. Service bulletin. Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims.
TechTalk77192021-03-02. Service bulletin. Tech Talk continuing discussion on 625 FMI 14.
WI21-0062021-02-26. Service bulletin. Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
17TS-05REV22020-10-21. Service bulletin. Revised Technical Service Letter for Detroit DT12 TCM GHG17 Only; Bootloader Update. On Detroit DT12 equipped vehicles, it may be necessary to complete an additional step in the programming process when updating the TCM software.
TechTalk77192020-10-01. Service bulletin. Tech Talk discussion on fault code 625 FMI 14.
20CSA-152020-09-02. Service bulletin. Customer Service Announcement for Release of DiagnosticLink 8.12 Service Pack 2. On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diesel server.