Service bulletin 23-028-16

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10140121
Published by NHTSA	2018-06-11
Manufacturer's number	23-028-16
Manufacturer's date	2016-06-11
NHTSA component	SEATS

NHTSA's summary

Rattle/Squeak From Rear Seat Armrest This bulletin involves inspecting the rear seat cushion frame for metal to metal contact, resulting in rattle noise. The customer may describe a rattle from the 60% portion of the rear seat. Metal to metal contact may be heard in either area.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Seats

Vehicles listed
JEEP CHEROKEE	2014, 2015, 2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
2016393	2016-08-10. Seats And Restraints
16V590000	2016-08-10. SEATS:MID/REAR ASSEMBLY; SEATS

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
2301615	2023-01-09. Service bulletin. Front Passenger Fold Flat Seat Back Inoperative This bulletin involves adjusting the passenger fold flat seat back cable. The customer may describe that the passenger front fold flat seat back is inoperative and the seat back will not fold down.
2302716	2022-11-21. Service bulletin. Rattle/Squeak From Lower Rear Seat This bulletin involves inspecting the rear seat track adjuster bar speed nut fasteners. The customer may describe a rattling/ticking noise from rear seat track(s)/seat track adjuster bar area.
1000120	2022-10-17. Service bulletin. Airbag Warning Lamp (AWL) Illuminated B0028-13 and B0020-13 This bulletin involves inspecting and installing a jumper harness in the front seats if needed. Customers may experience a AWL illumination. Upon further investigation, the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) set in memory:B0028-13 - Right Side Seat Deployment Squib 1 - Circuit Open. B0020-13 - Left Side Seat Deployment Squib 1 - Circuit Open.
2300521	2022-10-17. Service bulletin. Front Seat Side Shield Updated Service Procedure This bulletin informs the technician that when either of the front seat side shields are replaced the buckle will need to be replaced as well. If only the buckle needs to be replaced the front seat side shield will need to be modified. The technician will need to know the following: When either of the front seat side shields are replaced the buckle will need to be replaced as well. If only the buckle needs to be replaced the front seat side shield will need to be modified.
2300521REVB	2022-09-26. Service bulletin. Front Seat Side Shield Updated Service Procedure This bulletin informs the technician that when either of the front seat side shields are replaced the buckle will need to be replaced as well. If only the buckle needs to be replaced the front seat side shield will need to be modified. The technician will need to know the following: When either of the front seat side shields are replaced the buckle will need to be replaced as well. If only the buckle needs to be replaced the front seat side shield will need to be modified.
0810814	2022-09-26. Service bulletin. RA2 Radio Software Enhancements This bulletin involves updating the radio's software. A customer may have experience one or more of the following: Not able to change state of heated seats and/or steering wheel during stop event on Stop/Start vehicles. Touchscreen confirmation beep may be too loud (Grand Cherokee only). U0208-00 - Loss Communication With Heated Seat Control Module (Cherokee only).Improvements: Only allow vehicle settings to be changed in run mode. To help insure settings are properly saved. Always gray out text message soft keys for non-supporting devices. Voice Recognition (VR) improved accuracy.
0810914	2022-09-26. Service bulletin. RG2 Or RJ2 Radio Software Enhancements This bulletin involves updating the radio's software. A customer may have experience one or more of the following: Not able to change state of heated seats and/or steering wheel during stop event on Stop/Start vehicles. Touchscreen confirmation beep may be too loud. The radio does not allow selection of the Polish language. The radio fan continually runs at high speed. Customer perception may be the radio fan is too loud.Improvements: Only allow vehicle settings to be changed in run mode. To help insure settings are properly saved. Always gray out text message soft keys for non-supporting devices. Voice Recognition (VR) improved accuracy.
9003825	2022-09-15. Service bulletin. LATCH, Hood For the following concerns, please verify secondary plunger switch before replacing hood latch with primary switch. Please refer to service information for complete diagnostics of the secondary plunger switch which is located in the left front under hood on RU, MP, and WK/WD and left rear under hood on KL. 1) Electronic Stop Start Message on Cluster or DTC P152F without hood ajar illuminated. 2) KL Hood ajar light is on or unlatched hood due to high closing effort. (KL hood may have a higher closing effort to latch the hood as rubber bumper interference is set purposely high to prevent hood flutter at highway speeds) If stop start message or DTC P152F is present on vehicles without a hood ajar light illuminated, the issue is not related to the primary hood latch switch.
D1607	2022-09-15. Service bulletin. To announce the removal of the 9-speed 948TE transmission from the Powertrain Pre-Authorization Program
23-023-16	2022-08-22. Service bulletin. Left Rear Door Replacement Due to A Split Or Strain In The Sheet Metal This bulletin involves inspecting the left rear door for a split or strain in the metal adjacent to the latch. If the metal is split or strained then the door assembly must be replaced. The customer may notice the metal adjacent to the latch is split or not smooth to the touch. This indicates the metal near the left rear door latch area is strained or split (Fig. 1).