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Service bulletin D-16-28 Rev. A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10140011
Published by NHTSA2018-06-11
Manufacturer's numberD-16-28 Rev. A
Manufacturer's date2017-03-01
NHTSA componentVISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR

NHTSA's summary

DAPAP Requirements - Addition of Exterior Mirrors (Rev. A)

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Glass, wipers and mirrors, Mirrors

Vehicles listed
CHRYSLER CHRYSLER
DODGE DODGE
DODGE RAM 15002010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
DODGE RAM 25002010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
DODGE RAM 35002010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
DODGE RAM 45002011, 2012 (the catalog's model; the bulletin names a series or trim of it)
DODGE RAM 55002011, 2012 (the catalog's model; the bulletin names a series or trim of it)
FIAT FIAT
JEEP JEEP
RAM 15002009
RAM 15002013, 2014, 2015, 2016, 2017, 2018, 2019
RAM 25002009
RAM 25002013, 2014, 2015, 2016, 2017, 2018
RAM 35002007 to 2009
RAM 35002013, 2014, 2015, 2016, 2017, 2018
RAM 45002008 to 2009
RAM 45002013, 2014, 2015, 2016, 2017, 2018
RAM 55002008 to 2009
RAM 55002013, 2014, 2015, 2016, 2017, 2018
RAM C/V TRADESMAN2013 to 2016
RAM PROMASTER2014 to 2018
RAM PROMASTER 25002015
RAM PROMASTER 35002016
RAM PROMASTER CITY2015, 2016, 2017, 2018
RAM redundant 45002010
RAM redundant 55002010

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
91001422023-05-30. Service bulletin. Mirror
08097142023-02-21. Service bulletin. Mirror Tilt In Reverse Feature Is Not Functioning Correctly
90031802023-01-17. Service bulletin. Part Description: Mirror, Outside Rearview Issue Description: Prior to replacing this part for being loose at the head or pivot, perform the following reset procedure. Using the mirror?s push button on the driver switch panel power fold close and open mirror. If the loose condition exists after performing the reset procedure three times, then replace the mirror as required to fix the vehicle. Inform customer that the intended use of the power fold mirrors is by pushing the button to fold and unfold the mirrors. Please educate the customer of the proper operation of the power folding mirrors.
S22230000702022-11-07. Service bulletin. Exterior Mirror Lamp Service
90040172022-09-26. Service bulletin. CAMERA, Rear View For concerns of back up camera flicker/blank/blue/black screen or camera inop, please ensure Radio is at latest software level. After update, system requires three sleep cycles to function properly. Please verify camera LVDS- Low-Voltage Differential Signaling cable connection at camera and radio head unit. Also verify harness connection between high mounted stop lamp and body harness for bent pins or loose connection at XY310A, XY485A inlines. Please create and send a copy of the vehicle scan report and specify radio SW version and radio head unit ID toFCA Redacted Content or call FCA Redacted Content for any additional questions or assistance needed. If no response in 15 minutes, proceed with repair. Please be sure to attach a copy of the Vehicle Scan Report on the repair order.
S1623000028RevE2022-09-15. Service bulletin. Outside Power Fold Rearview Mirror Noise Or Loose At Pivot
90032162022-08-08. Service bulletin. Power Fold Rearview Mirror Prior to replacing this part for a loose mirror, please first follow this procedure to reset the pivot mechanism. Move the mirror to its full foward position and then to full retract position using the power fold mirror button located on drivers side door panel. Perform this procedure three times. If this doesn't resolve the issue, then repair as necessary.~ Note: 1- The looseness of power fold mirror does not necessary indicate a defective mirror, it may be caused by folding it manually rather than using the power fold feature. If the mirror is adjusted manually out of the proper detent, always use the button to adjust it back into sync.~ 2- The intended use of the power fold mirrors is by pushing the button to fold and unfold the mirror. Only manually fold the mirrors when absolutely necessary.~ 3- In the circumstance where the left hand mirror and right hand mirror are in different positions, it may take up to three cycles (bottom pushes) to re-sync the mirrors together.
S21230000762021-12-13. Service bulletin. Both Exterior Mirrors Not Power Folding
S20080000902020-07-27. Service bulletin. The Passenger Exterior Mirror Does Not Auto Dim
90040742019-07-15. Service bulletin. MIRROR, Outside Rearview - w/ Memory If the outside rearview mirror is being replaced for concern of "Mirrors tilt in reverse but do not return to the pre-set position after shifting from reverse". Please turn OFF the mirror tilt feature in the radio screen. Do NOT replace the mirror as it will not correct the issue. A software update is expected in the near future to address this issue.