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Service bulletin 17NA214

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10137374
Published by NHTSA2018-05-21
Manufacturer's number17NA214
Manufacturer's date2018-02-14
NHTSA componentEQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM; STRUCTURE:FRAME AND MEMBERS

NHTSA's summary

This technical bulletin provides repair information to correct customer concerns of OnStar, XM, GPS or antenna malfunction ? may set DTC B2462, B2470 or B125C - and/or water leak on headliner at sun visor or overhead console areas, possible battery drain concern.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame, Electrical system, Equipment and accessories

Trouble codes named

B125C, B2462, B2470

Vehicles listed
CADILLAC ESCALADE2015, 2016, 2017, 2018
CADILLAC ESCALADE ESV2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE ESV2017, 2018
CHEVROLET EXPRESS2016, 2017, 2018
CHEVROLET SILVERADO2017
CHEVROLET SILVERADO 25002015, 2016 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 25002018 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SUBURBAN2015, 2016, 2017, 2018
CHEVROLET TAHOE2015, 2016, 2017, 2018
GMC SAVANA2016, 2017, 2018
GMC SIERRA2017
GMC SIERRA 25002015, 2016 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 25002018 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA DENALI2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA DENALI2018 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON2015, 2016, 2017, 2018
GMC YUKON XL2015, 2016, 2017, 2018

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20242942024-05-24. Electrical
20232102023-04-06. Electrical
23V2470002023-04-06. ELECTRICAL SYSTEM:WIRING
20214072021-07-01. Electrical
21V4960002021-07-01. EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
20193252019-06-28. Electrical
19V4280002019-06-11. EQUIPMENT
20192042019-04-26. Electrical
18V6550002018-09-21. ELECTRICAL SYSTEM
20182342018-05-04. Electrical

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
18-NA-1802025-10-16. Service bulletin. This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information.
18-NA-1802025-09-26. Service bulletin. This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information.
25-NA-1142025-09-06. Service bulletin. This informational bulletin provides information on Anti-Chip Coating Appearance.
25-NA-0872025-05-02. Service bulletin. This service bulletin provides information on the proper Reflective High Temperature Heat and/or Insulating Tape to use for certain repairs, such as Wiring Harness Repairs.
13-08-116-001K2025-04-25. Service bulletin. The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
24-NA-0982025-04-24. Service bulletin. This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
15-06-03-001F2025-04-15. Service bulletin. This service bulletin provides information to diagnose batteries that have set for a long period of time and/or cold weather climates and testing those batteries.
19-NA-2552025-04-10. Service bulletin. This service bulletin provides frame coating repair information to correct a customer concern of wax coating on frame peeling, metal shows corrosion/rusting (U.S. and Canada Only).
05-08-51-001L2025-03-08. Service bulletin. This informational bulletin provides a procedure on how to remove the paint stain that may present itself under the shipping film.
22-NA-2442025-02-12. Service bulletin. This warranty administration service bulletin provides information about GM Accessories - Dealer-Installed, Repaired or Replaced During Warranty Coverage Period.