Service bulletin 07-003-18-3462

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10136783
Published by NHTSA	2018-05-14
Manufacturer's number	07-003-18-3462
Manufacturer's date	2018-04-20
NHTSA component	VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

NHTSA's summary

Some customers may complain about one or both of the following symptoms: When selecting the "Defroster Vents" position (2) with the Mode Selector Dial (1), the dial does not stay in the "Defroster Vents" position and returns to the "Defroster/Floor Vents" position (3). When rotating the Mode Selector Dial (1) to the "Defroster Vents" position (2), it may be difficult to tell if the Mode Selector Dial is firmly in the "Defroster Vents" position. This concern may be due to a production variation. Some of the mode control wires (1) may be too long to transmit movement from the mode selector dial to the link (2). The length of the mode control wire has been shortened to eliminate this concern.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Glass, wipers and mirrors, Heating and air conditioning

Vehicles listed
MAZDA CX-5	2013, 2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SA-039-23a	2023-10-05. Service bulletin. Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
SA-012-23	2023-04-04. Service bulletin. Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
SA-010-23	2023-03-03. Service bulletin. Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.
SA-074-22	2022-12-02. Service bulletin. Some customers may complain the HVAC system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the ambient temperature sensor. To correct this issue, the ambient temperature sensor has been modified.
SA-040-21	2021-07-01. Service bulletin. Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
MT-003-21	2021-06-29. Service bulletin. Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge at one point, focusing and concentrating the light onto the street below.
09-051-16	2021-02-08. Service bulletin. Driver-side power door mirror vibration
07-002-17	2021-01-25. Service bulletin. No cool air from air conditioner (Leak from evaporator) Some customers may complain about no cool air from the vents when the air conditioner (A/C) is ON. This concern may be caused by A/C refrigerant leaking from the evaporator (A) at the joint between the tubes (B) and the header (C) due to improper brazing (D). To correct the problem, the configuration of the header has been changed to improve the brazing performance in this area.
07-002-19-3616a	2019-12-20. Service bulletin. A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. “Mazda Air Cooling Coil Coating” is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years. NOTE: See parts information for Mazda Air Cooling Coil Coating and Kit part numbers.
CSP03	2019-12-05. Service bulletin. CSP03 2014 CX-5 WINDSHIELD LITIGATION SETTLEMENT. Mazda Motor Corporation has decided to conduct a Customer Service Program CSP (03) to inform owners or lessees of 2014 CX-5 vehicles manufactured between January - April 2013 (Covered Vehicle) and purchased in California (“Covered Owner”) they may be eligible to receive reimbursement for “Out of Pocket” expenses incurred to replace a cracked original Mazda (“OEM”) windshield in their 2014 Mazda CX-5 vehicle (“Reimbursement Program”). In addition, Covered Owners who own a Covered Vehicle with a cracked but unrepaired OEM windshield may, within 180 days of the date that the customer notice is mailed, bring their Covered Vehicle to an authorized Mazda dealer for an inspection of the windshield to determine if the windshield cracked without any outside influence. If the authorized dealer confirms that the OEM windshield cracked without any outside influence, the OEM windshield shall be replaced at no charge to the Covered Owner (“Replacement Program”). Outline of Reimbursement Program: Owners or lessees of a Covered Vehicle may seek up to $800 for Out of Pocket expenses incurred for a replaced Mazda original equipment windshield if Mazda does not have any record that the windshield cracked as a result of an outside influence (i.e., not as the result of rock chips or debris, impact, or an accident). In addition, owners or lessees of a Covered Vehicle who replaced two or more cracked Mazda original equipment windshields prior to July 31, 2013 may seek reimbursement for each windshield replacement if Mazda does not have any record that the windshield cracked as a result of an outside influence.