Service bulletin CSP03
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10168788 |
| Published by NHTSA | 2019-12-05 |
| Manufacturer's number | CSP03 |
| Manufacturer's date | 2019-11-26 |
| NHTSA component | VISIBILITY |
NHTSA's summary
CSP03 2014 CX-5 WINDSHIELD LITIGATION SETTLEMENT. Mazda Motor Corporation has decided to conduct a Customer Service Program CSP (03) to inform owners or lessees of 2014 CX-5 vehicles manufactured between January - April 2013 (Covered Vehicle) and purchased in California (“Covered Owner”) they may be eligible to receive reimbursement for “Out of Pocket” expenses incurred to replace a cracked original Mazda (“OEM”) windshield in their 2014 Mazda CX-5 vehicle (“Reimbursement Program”). In addition, Covered Owners who own a Covered Vehicle with a cracked but unrepaired OEM windshield may, within 180 days of the date that the customer notice is mailed, bring their Covered Vehicle to an authorized Mazda dealer for an inspection of the windshield to determine if the windshield cracked without any outside influence. If the authorized dealer confirms that the OEM windshield cracked without any outside influence, the OEM windshield shall be replaced at no charge to the Covered Owner (“Replacement Program”). Outline of Reimbursement Program: Owners or lessees of a Covered Vehicle may seek up to $800 for Out of Pocket expenses incurred for a replaced Mazda original equipment windshield if Mazda does not have any record that the windshield cracked as a result of an outside influence (i.e., not as the result of rock chips or debris, impact, or an accident). In addition, owners or lessees of a Covered Vehicle who replaced two or more cracked Mazda original equipment windshields prior to July 31, 2013 may seek reimbursement for each windshield replacement if Mazda does not have any record that the windshield cracked as a result of an outside influence.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Glass, wipers and mirrors
| MAZDA CX-5 | 2014 |
|---|
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| SA-039-23a | 2023-10-05. Service bulletin. Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. |
|---|---|
| SA-012-23 | 2023-04-04. Service bulletin. Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet. |
| SA-010-23 | 2023-03-03. Service bulletin. Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection. |
| SA-074-22 | 2022-12-02. Service bulletin. Some customers may complain the HVAC system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the ambient temperature sensor. To correct this issue, the ambient temperature sensor has been modified. |
| SA-040-21 | 2021-07-01. Service bulletin. Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. |
| MT-003-21 | 2021-06-29. Service bulletin. Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge at one point, focusing and concentrating the light onto the street below. |
| 09-051-16 | 2021-02-08. Service bulletin. Driver-side power door mirror vibration |
| 09-010-19-3624 | 2019-08-15. Service bulletin. Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.The front fender stay (2) newly painted surface at ground point (3), where attachment bolt (4) is seated, may create a poor front harness ground connection. Customers concern can be resolved by sanding off paint at ground point (3) where attachment bolt (4) is seated. After installing the bolt (4), apply touch-up paint to the exposed base material area of the front fender stay. |
| 09-026-19-3613 | 2019-08-02. Service bulletin. Some vehicles may exhibit the cushion tape (1) attached to the front end of dashboard coming off and showing at the base of the windshield. This is caused by the cushion tape peeling off from the end(s) due to interference with the windshield and vehicle vibration (CX-5/Mazda6) or from the gap between the dashboard and the cushion tape because there there is no rib (1) at the dashboard ends (Mazda3). To prevent the tape from peeling off, both ends of the cushion tape are now folded over to the back side of the dashboard (CX-5/Mazda6) or stapled (Mazda3). |
| 09-043-18-3441 | 2019-02-19. Service bulletin. Some vehicles may exhibit the cushion tape (1) attached to the front end of dashboard coming off and showing at the base of the windshield.This is caused by the cushion tape peeling off from the end(s) due to interference with the windshield and vehicle vibration. To prevent the tape from peeling off, both ends of the cushion tape are now folded over to the back side of the dashboard or stapled depending on the model. |