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Service bulletin V911408 2038293

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10120313
Published by NHTSA2017-10-21
Manufacturer's numberV911408 2038293
Manufacturer's date2014-09-17
NHTSA componentELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

Technical Bulletin (Stationary Vehicle Displayed While in Motion issues (Premium 8 Radio)): This document informs customers may report that while the vehicle is in motion, the display on the Premium 8 radio displays the ?Stationary Vehicle? driving mode. This symptom is often intermittent and can be temporarily resolved by performing a key cycle. This condition only affects vehicles equipped with Premium 8 radio. The procedure in this document corrects the concern specified above by updating the Premium 8 Radio software to the latest level 0011. The production solution for this issue was a software update SW 0011 implemented into production in CW 37/14. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Software

Vehicles listed
VOLKSWAGEN JETTA HYBRID2013, 2014 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
9114132024-04-15. Service bulletin. Car-Net? Operating Control Unit (OCU/J949) Service Guidelines & General Information
9114122024-04-15. Service bulletin. Stationary Vehicle Displayed While in Motion (Premium 8 Radio)
9114092024-04-15. Service bulletin. Update Programming RCD-510 Radio (Premium 8)
9114082024-04-15. Service bulletin. Stationary Vehicle Displayed While in Motion (Premium 8 Radio)
9114032024-04-15. Service bulletin. RNS 315 Navigation Radio Software Update for Locking, Rebooting, Switches Off at Random
9113142024-04-15. Service bulletin. Car-Net? Operating Control Unit (OCU/J949) Service Guidelines & General Information
9113122024-04-15. Service bulletin. RNS 315 Hardware Failure
9113102024-04-15. Service bulletin. After switching ON the RNS 315 radio-navigation system, the message "Please insert software CD" appears and the unit will not operate.
24Z5UPDATE2024-04-01. Service bulletin. Software
TT 91 24 012024-02-06. Service bulletin. Addressing Cybersecurity or Vehicle Hack concerns