Service bulletin 5NP-N7C7C-12

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10119087
Published by NHTSA	2017-10-15
Manufacturer's number	5NP-N7C7C-12
Manufacturer's date	2016-11-16
NHTSA component	ELECTRICAL SYSTEM

NHTSA's summary

This bulletin describes the procedure to update the navigation system to improve the user interface and remove redundant notifications.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system

Vehicles listed
GENESIS G90	2017

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
2024089	2024-02-13. Electrical
24V107000	2024-02-13. ELECTRICAL SYSTEM:STARTER ASSEMBLY:SOLENOID

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
25-GI-009G	2025-05-02. Service bulletin. Certain Genesis vehicles may experience an inoperable horn from moisture or carbonization at the contact point. This bulletin provides a guide to inspect and replace the horns.
25-01-024H EM	2025-04-18. Service campaign. Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Bluelink Service functions. This may be due to an irregular disconnection on Verizon's communication network. If you are experiencing issues with remote commands, or other Bluelink services, please see the instructions below to reestablish the connection via the AVN pinhole reset method.
25-01-024H TSB	2025-03-25. Service campaign. Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Bluelink Service functions. This may be due to an irregular disconnection on Verizon’s communication network. Follow the procedure in this TSB to reestablish the connection via the AVN pinhole reset method.
24-BE-012G	2024-09-30. Service bulletin. On certain 17-19MY G90 (HI) vehicles, the DIS2.0 head units may experience any of the following symptom(s): (1) Battery Drain, (2) Genesis Connected Services (GCS) Activation Issues, (3) Genesis Connected Services Remote Service Failures, (4) Genesis Connected Services Point of Interest Failures. Follow the instructions in this TSB to update the AVN.
23-BE-012G	2023-09-05. Service bulletin. On certain 17-19MY G90 (HI) vehicles, the DIS2.0 head units may experience any of the following symptom(s): (1) Battery Drain, (2) Genesis Connected Services (GCS) Activation Issues, (3) Genesis Connected Services Remote Service Failures, (4) Genesis Connected Services Point of Interest Failures. Follow the instructions in this TSB to update the AVN.
21-EM-006HG-1	2021-11-06. Service bulletin. Certain G80 and G90 Genesis vehicles may experience DTC code P0597 for “Thermostat Heater Control Circuit/Open”. This bulletin provides information on replacing the electric thermostat. No drivability issues are associated with this condition.
20-EM-003HG	2020-12-08. Service bulletin. Certain G80 and G90 Genesis vehicles may experience DTC code P0597 for “Thermostat Heater Control Circuit/Open”. This bulletin provides information on replacing the electric thermostat. No drivability issues are associated with this condition.
20-AT-013HG	2020-05-07. Service bulletin. Certain Genesis G80 and G90 vehicles may experience the Shift By Wire (SBW) system slipping into Neutral when shifting from Reverse to Drive or Drive to Reverse. Replace the electronic shifter with a new shifter that has a production date of 6/2/17 or newer to resolve this condition.
20-EE-002H(1)	2020-04-07. Service bulletin. This bulletin describes the mandatory procedure to submit battery test data electronically for battery warranty claims by running the GDS Battery Claim App. The App must be run right after an incident battery is removed from the vehicle or after a battery charge is completed which qualifies for a warranty. It must be run at any time between RO open and close dates.
19-EE-004HG-1	2019-07-29. Service bulletin. This bulletin aids with the general battery maintenance procedure TSB 19-EE-006H, but only applies to vehicles equipped with Blue Link SOC reporting ability.