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Service bulletin 20-AT-013HG

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10174801
Published by NHTSA2020-05-07
Manufacturer's number20-AT-013HG
Manufacturer's date2020-04-09
NHTSA componentELECTRICAL SYSTEM; POWER TRAIN; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT

NHTSA's summary

Certain Genesis G80 and G90 vehicles may experience the Shift By Wire (SBW) system slipping into Neutral when shifting from Reverse to Drive or Drive to Reverse. Replace the electronic shifter with a new shifter that has a production date of 6/2/17 or newer to resolve this condition.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories, Transmission and driveline

Vehicles listed
GENESIS G802017, 2018, 2019
GENESIS G902017, 2018, 2019, 2020

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20240892024-02-13. Electrical
24V1070002024-02-13. ELECTRICAL SYSTEM:STARTER ASSEMBLY:SOLENOID

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
25-01-024G-1 TSB2025-05-27. Service campaign. Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Connected Car Services functions. This may be due to an irregular disconnection on Verizon’s communication network. Follow the procedure in this TSB to reestablish the connection by resetting the AVN unit.
25-GI-009G2025-05-02. Service bulletin. Certain Genesis vehicles may experience an inoperable horn from moisture or carbonization at the contact point. This bulletin provides a guide to inspect and replace the horns.
25-01-024H EM2025-04-18. Service campaign. Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Bluelink Service functions. This may be due to an irregular disconnection on Verizon's communication network. If you are experiencing issues with remote commands, or other Bluelink services, please see the instructions below to reestablish the connection via the AVN pinhole reset method.
25-01-024H TSB2025-03-25. Service campaign. Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Bluelink Service functions. This may be due to an irregular disconnection on Verizon’s communication network. Follow the procedure in this TSB to reestablish the connection via the AVN pinhole reset method.
24-DS-001G-1 TSB2024-11-05. Service bulletin. Certain GV70 (JK1, JK1A), GV80 (JX1) and G80 (RG3) vehicles may have a hum or whine noise condition from the rear differential at certain speeds. This bulletin describes the procedure to inspect the vehicle for the hum or whine noise and if necessary to tighten the rear differential lock nut first. If the hum or whine noise remains, then replace the rear differential or other driveline components as necessary.
24-BE-012G2024-09-30. Service bulletin. On certain 17-19MY G90 (HI) vehicles, the DIS2.0 head units may experience any of the following symptom(s): (1) Battery Drain, (2) Genesis Connected Services (GCS) Activation Issues, (3) Genesis Connected Services Remote Service Failures, (4) Genesis Connected Services Point of Interest Failures. Follow the instructions in this TSB to update the AVN.
24-AT-002H2024-04-16. Service bulletin. This TSB provides a procedure to diagnose and replace, if necessary, an automatic transmission with Incorrect Ratio DTC (transmission clutch slip in gear above limit) listed on Page 2.
21-BD-001G2024-04-11. Service bulletin. Genesis applies a Paint Protection Film (PPF) on new vehicles before delivery to dealerships. It provides a barrier between the paint and contaminants, such as rail dust, acid rain, and industrial fallout. In rare cases, the paint can become clouded under the PPF. These spots are the result of moisture trapped between the PPF and the paint.
21-AT-015G2024-04-11. Service bulletin. This TSB provides a procedure to diagnose and repair a transmission for the following Incorrect Ratio DTC (transmission clutch slipping more than 200 rpm in gear).
19-AT-014G2024-04-11. Service bulletin. This bulletin provides a procedure to diagnose an 8-speed automatic transaxle with a harsh and/or delayed shift.