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Service bulletin PIC6101

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10115016
Published by NHTSA2017-08-15
Manufacturer's numberPIC6101
Manufacturer's date2015-06-08
NHTSA componentELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY

NHTSA's summary

This Preliminary Information communication provides information to the technician about vehicles that are unable to receive OnStar Hands Free Calling calls and or the OnStar center is unable to perform remote services. Technician will need to push the OnStar Blue button and verify the system successfully connects to an advisor. Place an outbound personal call from the vehicle and verify it connects. Place an inbound call to the vehicle making sure to dial using the 11 digit phone number (1 + area code + number). If outbound calls can be placed and only incoming calls fail. Cycle power to the Vehicle Communication Interface Module and retest inbound call to the vehicle. If the power cycle corrects the concern and the module manufacturer is continental, replace the Vehicle Communication Interface Module. If the power cycle corrects the concern and the module manufacturer is LG, please record information from the latest version of PIC4310 and call General Motors Technical Assistance Center for further assistance. If the concern is still present after the power cycle, please record information from the latest version of PIC4310 and call General Motors Technical Assistance Center for further assistance.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories

Vehicles listed
BUICK CENTURY2002, 2003, 2004, 2005
BUICK ENCLAVE2008, 2009
BUICK LACROSSE2005, 2006, 2007, 2008, 2009
BUICK LESABRE2002, 2003, 2004, 2005
BUICK LESABRE2006
BUICK LUCERNE2006, 2007, 2008, 2009
BUICK PARK AVENUE2002, 2003, 2004, 2005
BUICK RAINIER2004, 2005, 2006, 2007
BUICK REGAL2002, 2003, 2004
BUICK REGAL2005
BUICK RENDEZVOUS2002, 2003, 2004, 2005, 2006, 2007
BUICK TERRAZA2005, 2006, 2007
BUICK TERRAZA2008
CADILLAC CTS2003, 2004, 2005, 2006, 2007, 2008, 2009
CADILLAC DEVILLE2002, 2003, 2004, 2005
CADILLAC DTS2006, 2007, 2008, 2009
CADILLAC ELDORADO2002
CADILLAC ESCALADE2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009
CADILLAC ESCALADE ESV2003, 2004, 2005, 2006, 2007, 2008, 2009 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE EXT2007, 2008, 2009 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE EXT 15002002, 2003, 2004, 2005, 2006 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC SEVILLE2002, 2003, 2004
CADILLAC SRX2004, 2005, 2006, 2007, 2008, 2009
CADILLAC STS2005, 2006, 2007, 2008, 2009
CADILLAC XLR2004, 2005, 2006, 2007, 2008, 2009
CHEVROLET ALERO EXPORT2002
CHEVROLET ASTRO2002 to 2005
CHEVROLET AVALANCHE2007, 2008, 2009
CHEVROLET AVALANCHE 15002002, 2003, 2004, 2005, 2006 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET AVALANCHE 25002002, 2003, 2004, 2005, 2006 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET AVEO2004, 2005, 2006
CHEVROLET AVEO2009
CHEVROLET BLAZER2002, 2003, 2004, 2005
CHEVROLET C SERIES2007 to 2009
CHEVROLET CAMARO2002
CHEVROLET CAPTIVA2008
CHEVROLET CAPTIVA SPORT2009
CHEVROLET CAVALIER2002, 2003, 2004, 2005
CHEVROLET CLASSIC2004 to 2005
CHEVROLET COBALT2005, 2006, 2007, 2008, 2009
CHEVROLET COLORADO2004, 2005, 2006, 2007, 2008, 2009
CHEVROLET CONVENTIONAL2003
CHEVROLET CORVETTE2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009
CHEVROLET EPICA2005
CHEVROLET EQUINOX2005, 2006, 2007, 2008, 2009
CHEVROLET EXPRESS2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009
CHEVROLET F SERIES2004 to 2006
CHEVROLET G SERIES2003
CHEVROLET G VAN BUS2002
CHEVROLET G VAN BUS2004 to 2006
CHEVROLET HHR2006, 2007, 2008, 2009
CHEVROLET IMPALA2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009
CHEVROLET L SERIES2002
CHEVROLET LUMINA2002
CHEVROLET M SERIES2002
CHEVROLET MALIBU2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009
CHEVROLET MONTE CARLO2002, 2003, 2004, 2005, 2006, 2007
CHEVROLET OPTRA2004, 2005, 2006, 2007
CHEVROLET OPTRA2016
CHEVROLET PRIZM2002
CHEVROLET S102002 to 2004
CHEVROLET SILVERADO 15002006, 2007, 2008, 2009 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 1500 HD2002, 2003, 2004, 2005 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 25002002, 2003, 2004, 2005, 2006, 2007, 2008, 2009 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SSR2003, 2004, 2005, 2006
CHEVROLET SUBURBAN2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009
CHEVROLET T SERIES2007, 2008, 2009
CHEVROLET TAHOE2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009
CHEVROLET TRACKER2002, 2003, 2004
CHEVROLET TRAILBLAZER2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009
CHEVROLET TRAVERSE2009
CHEVROLET UPLANDER2005, 2006, 2007, 2008, 2009
CHEVROLET VENTURE2002, 2003, 2004, 2005
CHEVROLET W SERIES C3 35002006
CHEVROLET W-SERIES2002 to 2009
GMC ACADIA2007, 2008, 2009
GMC C SERIES2007 to 2009
GMC CANYON2004, 2005, 2006, 2007, 2008, 2009
GMC ENVOY2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009
GMC ENVOY XL2006 (the catalog's model; the bulletin names a series or trim of it)
GMC ENVOY XUV2004, 2005 (the catalog's model; the bulletin names a series or trim of it)
GMC F SERIES2004 to 2006
GMC G SERIES2003
GMC G VAN BUS2004 to 2006
GMC GM2002
GMC JIMMY2002 to 2004
GMC JIMMY CLASSIC2005
GMC SAFARI2002, 2003, 2004, 2005
GMC SAVANA2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009
GMC SIERRA 1500 HD2004, 2005 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 25002004, 2005, 2006, 2007, 2008, 2009 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA DENALI2007, 2008, 2009 (the catalog's model; the bulletin names a series or trim of it)
GMC SONOMA2002, 2003, 2004
GMC TOPKICK2003 to 2009
GMC W-SERIES2004 to 2009
GMC YUKON2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009
GMC YUKON DENALI2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON DENALI XL2004, 2005, 2006, 2007, 2008, 2009 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON XL2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009
HUMMER H22003, 2004, 2005, 2006, 2007, 2008, 2009
HUMMER H32006, 2007, 2008, 2009
ISUZU 4500 SERIES2006
OLDSMOBILE ALERO2002, 2003, 2004
OLDSMOBILE AURORA2002, 2003
OLDSMOBILE BRAVADA2002, 2003, 2004
OLDSMOBILE INTRIGUE2002
OLDSMOBILE SILHOUETTE2002, 2003, 2004
PONTIAC AZTEK2002, 2003, 2004, 2005
PONTIAC BONNEVILLE2002, 2003, 2004, 2005
PONTIAC FIREBIRD2002
PONTIAC G32008, 2009
PONTIAC G52007, 2008, 2009
PONTIAC G62005, 2006, 2007, 2008, 2009
PONTIAC G82008, 2009
PONTIAC GRAND AM2002, 2003, 2004, 2005
PONTIAC GRAND PRIX2002, 2003, 2004, 2005, 2006, 2007, 2008
PONTIAC GTO2004, 2005, 2006
PONTIAC MONTANA2002, 2003, 2004
PONTIAC MONTANA2005 to 2009
PONTIAC PURSUIT2005, 2006
PONTIAC PURSUIT2007 to 2009
PONTIAC SOLSTICE2006, 2007, 2008, 2009
PONTIAC SUNFIRE2002, 2003, 2004, 2005
PONTIAC TORRENT2006, 2007, 2008, 2009
PONTIAC VIBE2003, 2004, 2005, 2006, 2007, 2008, 2009
PONTIAC WAVE2005
SAAB 9-32009
SAAB 9-52009
SAAB 9-7X2005, 2006, 2007, 2008, 2009
SATURN ASTRA2008, 2009
SATURN AURA2007, 2008, 2009
SATURN ION2003, 2004, 2005, 2006, 2007
SATURN L2002003
SATURN L3002003, 2004, 2005
SATURN LW2002002 (the catalog's model; the bulletin names a series or trim of it)
SATURN OUTLOOK2007, 2008, 2009
SATURN RELAY2005, 2006, 2007
SATURN RELAY2008
SATURN SKY2007, 2008, 2009
SATURN SL2002
SATURN VUE2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20142842014-07-03. Electrical
14V4000002014-07-03. ELECTRICAL SYSTEM:IGNITION
20142462014-06-23. Electrical
14V3550002014-06-23. ELECTRICAL SYSTEM:IGNITION
20141732014-05-16. Electrical
14V2520002014-05-14. ELECTRONIC STABILITY CONTROL (ESC); VEHICLE SPEED CONTROL:CRUISE CONTROL; EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH; EXTERIOR LIGHTING:BRAKE LIGHTS; ELECTRICAL SYSTEM:WIRING
14V2510002014-05-14. EXTERIOR LIGHTING:HEADLIGHTS; ELECTRICAL SYSTEM:WIRING
14V0700002014-02-11. ELECTRICAL SYSTEM
20101892010-06-07. Accessories
10V2400002010-06-04. ELECTRICAL SYSTEM

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

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