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Service bulletin SSM71922

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10101806
Published by NHTSA2017-06-01
Manufacturer's numberSSM71922
Manufacturer's date2014-07-22
NHTSA componentLATCHES/LOCKS/LINKAGES:DOORS:LATCH; STRUCTURE:BODY:DOOR

NHTSA's summary

"ISSUE RANGE ROVER EVOQUE AND RANGE ROVER L405 CUSTOMERS MAY REPORT THAT ONE OR MORE OF THE CHROME DOOR HANDLES HAVE BECOME PITTED IN APPEARANCE CAUSE PLATING PROCESS OUT OF SPECIFICATION CAUSING BLEMISHES ON THE OUTER SURFACE."

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Body and frame, Latches and locks, Door latch

Vehicles listed
LAND ROVER RANGE ROVER2013, 2014
LAND ROVER RANGE ROVER EVOQUE2012, 2013, 2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20V3870002020-07-02. LATCHES/LOCKS/LINKAGES:DOORS:LATCH
19V3920002019-05-24. LATCHES/LOCKS/LINKAGES:DOORS:LATCH
15V3850002015-06-17. LATCHES/LOCKS/LINKAGES:DOORS:LATCH

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SSM760092023-07-11. Service bulletin. A customer may report that the front or rear door latch does not operate as expected.
SFCC_JUN2023_462023-07-10. Service bulletin. A customer may report that the front or rear door latch does not operate as expected.
SSM638572022-01-18. Service bulletin. All New Range Rover Drivers Door Lock Covers not fitted correctly A number of Dealers have repoorted that the Drivers Door Lock cover on the All New Range Rover has either come adrift after fitment or has shown signs of cracking again after fitment by the Dealer.
SSM739722018-11-13. Service bulletin. Issue: Customers are reporting that side door latches do not operate correctly. Symptoms include latches that will not lock/will not unlock/will not open.
SSM739722018-10-15. Service bulletin. Issue: Customers are reporting that side door latches do not operate correctly. Symptoms include latches that will not lock / will not unlock / will not open.
SSM739722018-09-17. Service bulletin. Issue: Customers are reporting that side door latches do not operate correctly. Symptoms include latches that will not lock/will not unlock/will not open.
SSM732962017-06-14. Service bulletin. DOOR HANDLES ARE BEING RETURNED INCOMPLETE OR DISMANTLED
SSM723332017-06-08. Service bulletin. "ISSUED AUGUST 2015. ISSUE: A CUSTOMER MAY REPORT ANY OF THE FOLLOWING VEHICLE SYMPTOMS: 1. INTERMITTENTLY THE REAR DOORS DO NOT LOCK WHEN THE REMOTE PLIP BUTTON IS PRESSED. 2. DRIVERS SEAT SWITCHPACK INOPERATIVE 3. REAR DOORS SHOW OPEN ON THE INSTRUMENT CLUSTER WHEN THEY ARE FULLY CLOSED. 4. REMOTE CENTRAL LOCKING INOPERATIVE. 5. WINDOW SWITCHPACK INOPERATIVE. 6. INTERIOR COMPARTMENT LIGHTS ILLUMINATED, WHEN NOT REQUIRED. CAUSE: POSSIBLE POOR EARTH CONNECTION AT GROUND POINT G3D375 (SEE ATTACHMENT)."
SSM721312017-06-08. Service bulletin. "ISSUE: DOOR LOCK FUNCTIONALITY [UPDATE WITH ASSURED VIN'S] CAUSE: JLR ENGINEERING ARE CURRENTLY INVESTIGATING SIDE DOOR LATCH CONCERNS AND THEREFORE REQUEST MORE INFORMATION TO AID INVESTIGATIONS"
SSM723332017-06-07. Service bulletin. "ISSUE: A CUSTOMER MAY REPORT ANY OF THE FOLLOWING VEHICLE SYMPTOMS: 1. INTERMITTENTLY THE REAR DOORS DO NOT LOCK WHEN THE REMOTE PLIP BUTTON IS PRESSED. 2. DRIVERS SEAT SWITCHPACK INOPERATIVE 3. REAR DOORS SHOW OPEN ON THE INSTRUMENT CLUSTER WHEN THEY ARE FULLY CLOSED. 4. REMOTE CENTRAL LOCKING INOPERATIVE. 5. WINDOW SWITCHPACK INOPERATIVE. 6. INTERIOR COMPARTMENT LIGHTS ILLUMINATED, WHEN NOT REQUIRED. CAUSE: POSSIBLE POOR EARTH CONNECTION AT GROUND POINT G3D375 (SEE ATTACHMENT)."