Service bulletin 09-044-16-3227

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10091813
Published by NHTSA	2017-02-15
Manufacturer's number	09-044-16-3227
Manufacturer's date	2016-07-14
NHTSA component	LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK

NHTSA's summary

SOME VEHICLES MAY EXHIBIT A CONDITION IN EXTREMELY COLD TEMPERATURES (BELOW FREEZING) WHERE THE HATCHBACK WILL NOT LATCH (HALF LATCH) WHEN CLOSING. THIS IS CAUSED BY THE STOPPER RUBBER, A COMPONENT OF THE LIFTGATE LATCH AND LOCK ACTUATOR (A), HARDENING WHEN THE TEMPERATURE DROPS BELOW FREEZING. THE STOPPER RUBBER HAS NOW BEEN IMPROVED TO ELIMINATE THIS CONCERN.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Latches and locks

Vehicles listed
MAZDA CX-5	2014, 2015, 2016
MAZDA MAZDA3	2014, 2015, 2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SA-050-22	2022-09-06. Service bulletin. Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatically. If you confirm that the customer's concern is that the liftgate does not unlatch correctly, follow the repair information below
0901116	2022-06-06. Service bulletin. CORROSION AROUND SPOT WELDS IN TRUNK OPENING.
09-031-13-2843	2017-08-10. Service bulletin. Some vehicles may experience one or more of the following symptoms in connection with a malfunction related to the C-15 connector. ?The driver side power window does not operate.?The door does not open when using the advanced keyless system.?The warning lamp stays ON even after the ignition switch is turned OFF.The symptoms listed above may be caused by corrosion of the C-15 connector terminals due to water intrusion through the front door. In low ambient temperatures, the door harness hardens. If the door is fully opened, it may create a gap between the door and the door harness grommet, which may allow water to enter through the gap.
09-012-15-3035	2017-05-19. Service bulletin. SOME VEHICLES MAY EXHIBIT THE REAR CONSOLE LID (A) NOT BEING ABLE TO LATCH DUE TO A BROKEN LATCH (B). THE LATCH MAY BE BROKEN BY EXCESSIVE EXTERNAL FORCE APPLIED TO THE LID. TO CORRECT THE PROBLEM, THE REAR CONSOLE LID LATCH HAS BEEN CHANGED TO INCREASE THE STRENGTH.
09-040-14-2961	2017-05-08. Service bulletin. SOME VEHICLES MAY EXHIBIT A BUZZING NOISE FROM THE DRIVER’S SIDE DASHBOARD WHEN DRIVING ON A ROUGH ROAD. THIS NOISE MAY BE CAUSED BY THE HOOD RELEASE INNER WIRE CONTACTING THE OUTER CABLE. TO CORRECT THE PROBLEM, THE CON-FIGURATION OF THE HOOD RELEASE CABLE HAS BEEN CHANGED.
09-035-14-2940	2017-05-05. Service bulletin. SOME VEHICLES MAY HAVE A LIFTGATE THAT DOES NOT OPEN WHEN THE LIFTGATE OPENER SWITCH (A) IS PRESSED.THIS CONCERN MAY BE DUE TO WATER ENTRY INTO THE LIFTGATE OPENER SWITCH CONNECTOR DURING A CAR WASH OR BY OTHER MEANS OF CONDENSATION. THE CONNECTOR TERMINALS MAY THEN BECOME CORRODED.
09-005-14-2875	2017-04-27. Service bulletin. SOME VEHICLES MAY EXPERIENCE ONE OR MORE OF THE FOLLOWING SYMPTOMS IN CONNECTION WITH A MALFUNCTION RELATED TO THE C-15 CONNECTOR. • THE DRIVER SIDE POWER WINDOW DOES NOT OPERATE. • THE DOOR DOES NOT OPEN WHEN USING THE ADVANCED KEYLESS SYSTEM. • THE WARNING LAMP STAYS ON EVEN AFTER THE IGNITION SWITCH IS TURNED OFF.THE SYMPTOMS LISTED ABOVE MAY BE CAUSED BY CORROSION OF THE C-15 CONNECTOR TERMINALS DUE TO WATER INTRUSION THROUGH THE FRONT DOOR. IN LOW AMBIENT TEMPERATURES, THE DOOR HARNESS HARDENS. IF THE DOOR IS FULLY OPENED, IT MAY CREATE A GAP BETWEEN THE DOOR AND THE DOOR HARNESS GROMMET, WHICH MAY ALLOW WATER TO ENTER THROUGH THE GAP.MASS PRODUCTION CHANGES: • THE FRONT DOOR HARNESS GROMMET HAS BEEN CHANGED TO IMPROVE SEALING PERFORMANCE. • HOLES INSIDE THE FRONT PILLAR (WHICH ARE MADE FOR WEIGHT REDUCTION), HAVE BEEN COVERED TO PREVENT WATER INTRUSION.
09-039-16-3209	2017-02-24. Service bulletin. SOME VEHICLES MAY HAVE A REAR CONSOLE LID THAT CANNOT BE LOCKED DUE TO A BROKEN LATCH (A). THE REAR CONSOLE LID LATCH MAY BE BROKEN BY EXCESSIVE FORCE APPLIED TO THE LID. TO ELIMINATE THIS CONCERN, THE SHAPE OF THE REAR CONSOLE LID LATCH HAS BEEN CHANGED TO INCREASE ITS STRENGTH.
09-047-16-3230	2017-02-22. Service bulletin. SOME VEHICLES MAY EXHIBIT THE REAR CONSOLE LID (A) THAT DOES NOT LATCH CLOSE DUE TO A BROKEN LATCH (B). THE LATCH MAY BE BROKEN BY EXCESSIVE EXTERNAL FORCE APPLIED TO THE LID. TO ELIMINATE THE CONCERN, THE SHAPE OF THE REAR CONSOLE LID LATCH HAS BEEN CHANGED TO INCREASE THE STRENGTH.
09-039-16-3209	2017-02-17. Service bulletin. SOME VEHICLES MAY HAVE A REAR CONSOLE LID THAT CANNOT BE LOCKED DUE TO A BROKEN LATCH (A). THE REAR CONSOLE LID LATCH MAY BE BROKEN BY EXCESSIVE FORCE APPLIED TO THE LID. TO ELIMINATE THIS CONCERN, THE SHAPE OF THE REAR CONSOLE LID LATCH HAS BEEN CHANGED TO INCREASE ITS STRENGTH.