WenmarOpen by Wenmar Pro

Service bulletin 14395A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10090043
Published by NHTSA2017-02-01
Manufacturer's number14395A
Manufacturer's date2015-04-09
NHTSA componentELECTRICAL SYSTEM

NHTSA's summary

14395A - CUSTOMER SATISFACTION PROGRAM (REVISED LABOR TIME). ON SOME 2015 MODEL YEAR BUICK ENCORE, LACROSSE, REGAL, AND VERANO; CADILLAC ATS, CTS, ELR, ESCALADE, SRX AND XTS; CHEVROLET COLORADO, CORVETTE, CRUZE, EQUINOX, IMPALA, MALIBU, SILVERADO, SONIC, SPARK, SS, SUBURBAN, TAHOE, TRAX, AND VOLT; AND GMC CANYON, SIERRA, TERRAIN, AND YUKON VEHICLES, A PERFORMANCE ISSUE WITH THE ONSTAR® MODULE MIGHT IMPACT THE VEHICLE'S BATTERY LIFE. THIS CAN CAUSE A DEAD BATTERY IF THE VEHICLE IS NOT STARTED FOR APPROXIMATELY 4 DAYS. THIS CONDITION CAN OCCUR EVEN IF THE ONSTAR® SYSTEM IS NOT ACTIVE. DEALERS ARE TO REPLACE THE ONSTAR® MODULE. IF THE CUSTOMER DOES NOT HAVE AN ACTIVE ONSTAR® SUBSCRIPTION, THE ONSTAR® MODULE IS TO BE DEACTIVATED AFTER REPLACEMENT.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system

Vehicles listed
BUICK ENCORE2015
BUICK LACROSSE2015
BUICK REGAL2015
BUICK VERANO2015
CADILLAC ATS2015
CADILLAC CTS2015
CADILLAC ELR2015
CADILLAC ESCALADE2015
CADILLAC SRX2015
CADILLAC XTS2015
CHEVROLET CHEVEROLET SS2015
CHEVROLET COLORADO2015
CHEVROLET CORVETTE2015
CHEVROLET CRUZE2015
CHEVROLET EQUINOX2015
CHEVROLET IMPALA2015
CHEVROLET MALIBU2015
CHEVROLET SILVERADO 15002015 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SONIC2015
CHEVROLET SPARK2015
CHEVROLET SUBURBAN2015
CHEVROLET TAHOE2015
CHEVROLET TRAX2015
CHEVROLET VOLT2015
GMC CANYON2015
GMC TERRAIN2015
GMC YUKON2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20242942024-05-24. Electrical
20193252019-06-28. Electrical
20184812018-09-07. Electrical
16V5020002016-07-05. ELECTRICAL SYSTEM:IGNITION; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
16V4220002016-06-10. ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
20162922016-06-08. Electrical
20161912016-04-28. Electrical
16V2570002016-04-28. ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
15V6400002015-10-09. ELECTRICAL SYSTEM:IGNITION
20154582015-10-08. Electrical

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
18-NA-1802025-10-16. Service bulletin. This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information.
18-NA-1802025-09-26. Service bulletin. This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information.
25-NA-0872025-05-02. Service bulletin. This service bulletin provides information on the proper Reflective High Temperature Heat and/or Insulating Tape to use for certain repairs, such as Wiring Harness Repairs.
23-NA-0012025-04-28. Service bulletin. This service bulletin provides information for dealers/technicians on OnStar Module 2G Sunset Information.
13-08-116-001K2025-04-25. Service bulletin. The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
24-NA-0982025-04-24. Service bulletin. This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
15-06-03-001F2025-04-15. Service bulletin. This service bulletin provides information to diagnose batteries that have set for a long period of time and/or cold weather climates and testing those batteries.
21-NA-0432025-02-12. Service bulletin. This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
18-NA-1802025-01-30. Service bulletin. This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information.
09-06-04-026Z2025-01-23. Service bulletin. This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.