Service bulletin 05-004-13
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10059501 |
| Published by NHTSA | 2016-03-16 |
| Manufacturer's number | 05-004-13 |
| Manufacturer's date | 2013-05-24 |
| NHTSA component | ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL |
NHTSA's summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
The document
No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.
Components
Electrical system, Instrument cluster
| MAZDA CX-5 | 2013, 2014 |
|---|---|
| MAZDA MAZDA3 | 2012, 2013 |
| MAZDA MAZDA6 | 2014 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| SA-050-23 | 2023-09-05. Service bulletin. Some customers may complain about scratches on the instrument cluster lens. |
|---|---|
| 09-016-23 | 2023-03-03. Service bulletin. Speedometer replacement procedure |
| 09-024-22 | 2022-08-04. Service bulletin. In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. |
| SA-039-22 | 2022-07-06. Service bulletin. Some customers may complain about scratches on the instrument cluster lens. |
| 0900716 | 2022-06-06. Service bulletin. Speedometer replacement procedure |
| 09-019-17 | 2021-02-01. Service bulletin. Fctry MESSASGE DISPLAYED after instrument cluster replacement. After the installation of a new instrument cluster, the message "Fctry" is displayed instead of the odometer. Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required. |
| 09-018-17 | 2021-02-01. Service bulletin. Display shows inaccurate ambient temperature. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. |
| SSP99_SSPA9 | 2020-11-04. Service bulletin. SSP99 - 2010 MAZDA3 - DASHBOARD UPPER PANEL STICKY SURFACE: For certain 2010 Mazda3 vehicles, the warranty coverage for dashboard replacement for sticky surface condition only is extended to 10 years (120 months) from the original Warranty Start Date, with no mileage limitations. Any other condition for dashboard replacement, such as discoloration, warp, or material splitting, is covered only for 36 months or 36,000 miles, whichever comes first. SSPA9 - 2010-2013 MAZDA3 - GAP BETWEEN INSTRUMENT PANEL AND INFORMATION DISPLAY WARRANTY EXTENSION PROGRAM: On certain 2010-2013 Mazda3 vehicles, the instrument panel just above the information display may be warping, generating a gap between the instrument panel and information display, if exposed to heat under high ambient temperature. The warranty coverage for instrument panel replacement due to warping or a gap is extended to 7 years (84 months) from the original New Vehicle Limited Warranty (Normal Warranty) start date or April 30, 2018 whichever is later, with no mileage limitation. |
| 09-009-19-3566 | 2019-02-19. Service bulletin. In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after-warranty assistance (AWA) or DSA that can be utilized to cover this service expense. |
| SSPA0 | 2018-05-14. Service bulletin. 2009-2013 Mazda6 Dashboard Upper Panel (Crash Pad) Sticky Surface Warranty Extension Program ? Special Service Program (SSP) A0 - Mazda has now opened Warranty Extension SSPA0 to subject vehicles in all states. On April 23, 2018 parts available notification letters will be sent to 160,686 affected owners. This is a warranty extension for the specified repair only. Inspection and replacement of non-failed parts will not be eligible for reimbursement to the dealer or customer. This program extends the warranty period for actual failures due to defects in workmanship or materials in accordance with Mazda Warranty Policy and Procedures. |