Service bulletin SSP99_SSPA9

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10182131
Published by NHTSA	2020-11-04
Manufacturer's number	SSP99_SSPA9
Manufacturer's date	2020-10-27
NHTSA component	ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; STRUCTURE; EQUIPMENT ADAPTIVE/MOBILITY

NHTSA's summary

SSP99 - 2010 MAZDA3 - DASHBOARD UPPER PANEL STICKY SURFACE: For certain 2010 Mazda3 vehicles, the warranty coverage for dashboard replacement for sticky surface condition only is extended to 10 years (120 months) from the original Warranty Start Date, with no mileage limitations. Any other condition for dashboard replacement, such as discoloration, warp, or material splitting, is covered only for 36 months or 36,000 miles, whichever comes first. SSPA9 - 2010-2013 MAZDA3 - GAP BETWEEN INSTRUMENT PANEL AND INFORMATION DISPLAY WARRANTY EXTENSION PROGRAM: On certain 2010-2013 Mazda3 vehicles, the instrument panel just above the information display may be warping, generating a gap between the instrument panel and information display, if exposed to heat under high ambient temperature. The warranty coverage for instrument panel replacement due to warping or a gap is extended to 7 years (84 months) from the original New Vehicle Limited Warranty (Normal Warranty) start date or April 30, 2018 whichever is later, with no mileage limitation.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame, Electrical system, Equipment and accessories, Instrument cluster

Vehicles listed
MAZDA MAZDA3	2010, 2011, 2012, 2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
09-016-23	2023-03-03. Service bulletin. Speedometer replacement procedure
09-024-22	2022-08-04. Service bulletin. In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
0900716	2022-06-06. Service bulletin. Speedometer replacement procedure
09-009-19-3566	2019-02-19. Service bulletin. In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after-warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
SSPA0	2018-05-14. Service bulletin. 2009-2013 Mazda6 Dashboard Upper Panel (Crash Pad) Sticky Surface Warranty Extension Program ? Special Service Program (SSP) A0 - Mazda has now opened Warranty Extension SSPA0 to subject vehicles in all states. On April 23, 2018 parts available notification letters will be sent to 160,686 affected owners. This is a warranty extension for the specified repair only. Inspection and replacement of non-failed parts will not be eligible for reimbursement to the dealer or customer. This program extends the warranty period for actual failures due to defects in workmanship or materials in accordance with Mazda Warranty Policy and Procedures.
09-035-17-3080	2017-10-04. Service bulletin. In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to comply with Federal, State, and local laws concerning odometerand related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the ?SpeedometerReplacement Label?.Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda?s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service.With the use of SPECMO?s services, a Mazda dealer can get the odometer setting updated to reflect the correct mileage at the time of replacement for both warranty and customer pay repairs, therefore resulting in a higher level of customer satisfaction. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
09018173351	2017-09-27. Service bulletin. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. When you encounter a customer with this concern, first verify the condition when the customer noticed this symptom. If the condition is similar to the following "CONTROL LOGIC OF AMBIENT TEMPERATURE" or "DIFFERENCE BETWEEN THE TEMPERATURE DISPLAY AND OTHERS", advise the customer that this is a normal characteristic of the vehicle and not a malfunction. If the condition does not meet the following and the sensor malfunction is suspected, make sure to inspect the sensor according to MGSSonline or Workshop Manual (section 09-22 AMBIENT TEMPERATURE SENSOR INSPECTION). Replace the sensor only when it fails the Workshop Manual inspection.
SSPA9	2017-08-25. Service bulletin. Mazda Motor Corporation is extending the warranty coverage for specific repair of instrument panel on certain 2010-2013 Mazda3 vehicles produced from May 6, 2010 through July 19, 2013. The warranty coverage for instrument panel replacement due to warping or a gap is extended to 7 years (84 months) from the original New Vehicle Limited Warranty (Normal Warranty) start date or April 30, 2018 whichever is later, with no mileage limitation. On certain 2010-2013 Mazda3 vehicles, the instrument panel just above the information display may be warping, generating a gap between the instrument panel and information display, if exposed to heat under high ambient temperature.
SSPA9	2017-08-25. Service bulletin. Mazda Motor Corporation is extending the warranty coverage for specific repair of instrument panel on certain 2010-2013 Mazda3 vehicles produced from May 6, 2010 through July 19, 2013. The warranty coverage for instrument panel replacement due to warping or a gap is extended to 7 years (84 months) from the original New Vehicle Limited Warranty (Normal Warranty) start date or April 30, 2018 whichever is later, with no mileage limitation. On certain 2010-2013 Mazda3 vehicles, the instrument panel just above the information display may be warping, generating a gap between the instrument panel and information display, if exposed to heat under high ambient temperature.
SSPA9	2017-08-10. Service bulletin. Mazda Motor Corporation is extending the warranty coverage for specific repair of instrument panel on certain 2010-2013 Mazda3 vehicles produced from May 6, 2010 through July 19, 2013. The warranty coverage for instrument panel replacement due to warping or a gap is extended to 7 years (84 months) from the original New Vehicle Limited Warranty (Normal Warranty) start date or April 30, 2018 whichever is later, with no mileage limitation. On certain 2010-2013 Mazda3 vehicles, the instrument panel just above the information display may be warping, generating a gap between the instrument panel and information display, if exposed to heat under high ambient temperature.