Service bulletin 09-009-19-3566
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10153339 |
| Published by NHTSA | 2019-02-19 |
| Manufacturer's number | 09-009-19-3566 |
| Manufacturer's date | 2019-01-14 |
| NHTSA component | ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL |
NHTSA's summary
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after-warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system, Instrument cluster
| MAZDA !MX-5 | 2019 |
|---|---|
| MAZDA 323 | 1990, 1991, 1992, 1993, 1994 |
| MAZDA 626 | 1990, 1991, 1992, 1993, 1994, 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002 |
| MAZDA 929 | 1992, 1993, 1994, 1995 |
| MAZDA B-SERIES TRUCK | 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009 (the catalog's model; the bulletin names a series or trim of it) |
| MAZDA CX-3 | 2016, 2017, 2018, 2019 |
| MAZDA CX-5 | 2013, 2014, 2015, 2016, 2017, 2018, 2019 |
| MAZDA CX-7 | 2007, 2008, 2009, 2010, 2011, 2012 |
| MAZDA CX-9 | 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019 |
| MAZDA MAZDA2 | 2011, 2012, 2013, 2014 |
| MAZDA MAZDA3 | 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019 |
| MAZDA MAZDA5 | 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 |
| MAZDA MAZDA6 | 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019 |
| MAZDA MIATA | 1990 to 2005 |
| MAZDA MILLENIA | 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002 |
| MAZDA MPV | 1990, 1991, 1992, 1993, 1994, 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006 |
| MAZDA MX-3 | 1992, 1993, 1994, 1995 |
| MAZDA MX-5 | 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018 |
| MAZDA MX-6 | 1990, 1991, 1992, 1993, 1994 |
| MAZDA MX-6 | 1995 |
| MAZDA NAVAJO | 1991, 1992, 1993, 1994 |
| MAZDA PROTEGE | 1990, 1991, 1992, 1993, 1994, 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003 |
| MAZDA PROTEGE 5 | 2002, 2003 (the catalog's model; the bulletin names a series or trim of it) |
| MAZDA RX-7 | 1993, 1994, 1995 |
| MAZDA RX-8 | 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011 |
| MAZDA TRIBUTE | 2001, 2002, 2003, 2004, 2005, 2006 |
| MAZDA TRIBUTE | 2007 |
| MAZDA TRIBUTE | 2008, 2009, 2010 |
| MAZDA TRIBUTE HYBRID | 2011 (the catalog's model; the bulletin names a series or trim of it) |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 19V363000 | 2019-05-14. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; SEAT BELTS:FRONT:WARNING LIGHT/DEVICES |
|---|
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| SA-050-23 | 2023-09-05. Service bulletin. Some customers may complain about scratches on the instrument cluster lens. |
|---|---|
| 09-020-23 | 2023-05-03. Service bulletin. Some customers may notice white lines appearing across the instrument cluster (as shown below). The white lines may be caused during the production process where poor contact occurs at the internal LCD terminals. |
| 07-002-23 | 2023-03-03. Service bulletin. Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10°C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced since December 2021 at the supplier. |
| 09-016-23 | 2023-03-03. Service bulletin. Speedometer replacement procedure |
| 09-024-22 | 2022-08-04. Service bulletin. In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. |
| SA-039-22 | 2022-07-06. Service bulletin. Some customers may complain about scratches on the instrument cluster lens. |
| 0900716 | 2022-06-06. Service bulletin. Speedometer replacement procedure |
| SA-013-21h | 2022-01-06. Service bulletin. Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. - Remote function(s) inoperative. o Engine Start / Stop o Door Lock / Unlock o Lights ON / OFF MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. - If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. - If the reception is good to strong, proceed to the Repair Procedure. |
| 09-043-17-3397 | 2021-03-08. Service bulletin. Some customers may experience a MAZDA CONNECT touch panel that does not accept touch commands properly or operates by itself. This is caused by a touch panel failure from an improper manufacturing process of the touch panel and center display integration. |
| 09-019-17 | 2021-02-01. Service bulletin. Fctry MESSASGE DISPLAYED after instrument cluster replacement. After the installation of a new instrument cluster, the message "Fctry" is displayed instead of the odometer. Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required. |