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NHTSA recall 22V365000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

Campaign
Published byNHTSA (United States)
Campaign number22V365000
Manufacturer's numberSee Recall Schedule
ManufacturerMercedes-Benz USA, LLC
Reported2022-05-20
Owners notified2022-07-08
ComponentCOMMUNICATION: AUTO CRASH NOTIFICATION; ELECTRICAL SYSTEM:SOFTWARE
Units potentially affected242722
Part numbersA2239020719, A2239020419, A2239020010, A2229029819, A2229029220, A2229029020, A2229027718, A2229027712, A2229027413, A2229027218, A2229026719, A2229026619, A2229026318, A2229024021, A2229023217, A2229022621, A2229022118, A2229021021, A2139026917, A2139024122, A2139023009, A1779024806, A1779021200, A2479029901, A2479029301, A2479028701, A2479027803, A2479026702, A2479026600, A2479026513, A2479026100, A2479025603, A2479025009, A2479023512, A2479022704, A2479021903, A2479021803, A2479021108, A2479020809, A2239028410, A2239027800, A2239027407, A2239027004, A2239026409, A2239024719, A2239023307, A2239022725, A2239022516, A2239021917
Remedy progress the manufacturer reported
ReportAnnual report 2, for 2025 quarter 3 to 2026 quarter 2
Filed with NHTSA2026-07-14
Vehicles in the campaign242722
Reported remedied219931 (90%)
Reported unreachable0
Reported removed0

These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.

What is wrong

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

What can happen

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

The remedy

The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Vehicles this campaign lists
2019 MERCEDES-BENZ A 220
2020 MERCEDES-BENZ A 220
2021 MERCEDES-BENZ A 220
2020 MERCEDES-BENZ AMG A35Built from 2016-08-05.
2021 MERCEDES-BENZ AMG A35Built to 2022-02-18.
2019 MERCEDES-BENZ AMG C43
2020 MERCEDES-BENZ AMG C43
2021 MERCEDES-BENZ AMG C43
2019 MERCEDES-BENZ AMG C63
2020 MERCEDES-BENZ AMG C63
2021 MERCEDES-BENZ AMG C63
2020 MERCEDES-BENZ AMG CLA35
2021 MERCEDES-BENZ AMG CLA35
2019 MERCEDES-BENZ AMG CLA45Built from 2016-08-05.
2020 MERCEDES-BENZ AMG CLA45
2021 MERCEDES-BENZ AMG CLA45Built to 2022-02-18.
2019 MERCEDES-BENZ AMG CLS53Built from 2016-08-05.
2020 MERCEDES-BENZ AMG CLS53
2021 MERCEDES-BENZ AMG CLS53Built to 2022-02-18.
2019 MERCEDES-BENZ AMG E53
2020 MERCEDES-BENZ AMG E53
2021 MERCEDES-BENZ AMG E53
2019 MERCEDES-BENZ AMG E63
2020 MERCEDES-BENZ AMG E63
2021 MERCEDES-BENZ AMG E63
2019 MERCEDES-BENZ AMG G63Built from 2016-08-05.
2020 MERCEDES-BENZ AMG G63
2021 MERCEDES-BENZ AMG G63Built to 2022-02-18.
2021 MERCEDES-BENZ AMG GLA35Built 2016-08-05 to 2022-02-18.
2019 MERCEDES-BENZ AMG GLA45Built from 2016-08-05.
2020 MERCEDES-BENZ AMG GLA45
2021 MERCEDES-BENZ AMG GLA45Built to 2022-02-18.
2021 MERCEDES-BENZ AMG GLB35Built 2016-08-05 to 2022-02-18.
2019 MERCEDES-BENZ AMG GLC43
2020 MERCEDES-BENZ AMG GLC43
2021 MERCEDES-BENZ AMG GLC43
2019 MERCEDES-BENZ AMG GLC63Built from 2016-08-05.
2020 MERCEDES-BENZ AMG GLC63
2021 MERCEDES-BENZ AMG GLC63Built to 2022-02-18.
2019 MERCEDES-BENZ AMG GLE43Built 2016-08-05 to 2022-02-18.
2021 MERCEDES-BENZ AMG GLE53
2022 MERCEDES-BENZ AMG GLE53
2019 MERCEDES-BENZ AMG GLE63
2020 MERCEDES-BENZ AMG GLE63
2021 MERCEDES-BENZ AMG GLE63
2018 MERCEDES-BENZ AMG GLS63
2019 MERCEDES-BENZ AMG GLS63
2020 MERCEDES-BENZ AMG GLS63
2021 MERCEDES-BENZ AMG GLS63
2019 MERCEDES-BENZ AMG GT
2020 MERCEDES-BENZ AMG GT
2021 MERCEDES-BENZ AMG GT
2019 MERCEDES-BENZ AMG GT CListed as a series or trim of this model.
2020 MERCEDES-BENZ AMG GT CListed as a series or trim of this model.
2021 MERCEDES-BENZ AMG GT CListed as a series or trim of this model.
2019 MERCEDES-BENZ AMG GT RListed as a series or trim of this model.
2020 MERCEDES-BENZ AMG GT RListed as a series or trim of this model.
2019 MERCEDES-BENZ AMG GT SListed as a series or trim of this model.
2019 MERCEDES-BENZ AMG S63
2020 MERCEDES-BENZ AMG S63
2021 MERCEDES-BENZ AMG S63
2019 MERCEDES-BENZ AMG S65
2020 MERCEDES-BENZ AMG S65
2019 MERCEDES-BENZ AMG SL63
2019 MERCEDES-BENZ AMG SLC43Built from 2016-08-05.
2020 MERCEDES-BENZ AMG SLC43Built to 2022-02-18.
2017 MERCEDES-BENZ C 300
2018 MERCEDES-BENZ C 300
2019 MERCEDES-BENZ C 300
2020 MERCEDES-BENZ C 300
2021 MERCEDES-BENZ C 300
2018 MERCEDES-BENZ CLA 250
2019 MERCEDES-BENZ CLA 250
2020 MERCEDES-BENZ CLA 250
2021 MERCEDES-BENZ CLA 250
2017 MERCEDES-BENZ CLA250Built 2016-08-05 to 2022-02-18.
2019 MERCEDES-BENZ CLS 450
2020 MERCEDES-BENZ CLS 450
2021 MERCEDES-BENZ CLS 450
2022 MERCEDES-BENZ CLS 450
2019 MERCEDES-BENZ E 300
2020 MERCEDES-BENZ E 350
2021 MERCEDES-BENZ E 350
2019 MERCEDES-BENZ E 450
2020 MERCEDES-BENZ E 450
2021 MERCEDES-BENZ E 450
2019 MERCEDES-BENZ G 550
2020 MERCEDES-BENZ G 550
2021 MERCEDES-BENZ G 550
2017 MERCEDES-BENZ GLA 250
2018 MERCEDES-BENZ GLA 250
2019 MERCEDES-BENZ GLA 250
2020 MERCEDES-BENZ GLA 250
2021 MERCEDES-BENZ GLA 250
2020 MERCEDES-BENZ GLB 250
2021 MERCEDES-BENZ GLB 250
2018 MERCEDES-BENZ GLC 300
2019 MERCEDES-BENZ GLC 300
2020 MERCEDES-BENZ GLC 300
2021 MERCEDES-BENZ GLC 300
2019 MERCEDES-BENZ GLC 350
2020 MERCEDES-BENZ GLC 350
2018 MERCEDES-BENZ GLE 350
2019 MERCEDES-BENZ GLE 350
2020 MERCEDES-BENZ GLE 350
2021 MERCEDES-BENZ GLE 350
2022 MERCEDES-BENZ GLE 350
2019 MERCEDES-BENZ GLE 400
2020 MERCEDES-BENZ GLE 450
2021 MERCEDES-BENZ GLE 450
2022 MERCEDES-BENZ GLE 450
2020 MERCEDES-BENZ GLE 580
2021 MERCEDES-BENZ GLE 580
2018 MERCEDES-BENZ GLS 450
2019 MERCEDES-BENZ GLS 450
2020 MERCEDES-BENZ GLS 450
2022 MERCEDES-BENZ GLS 450 4MATIC
2019 MERCEDES-BENZ GLS 550
2020 MERCEDES-BENZ GLS 580 4MATIC
2017 MERCEDES-BENZ GLS450Built from 2016-08-05.
2019 MERCEDES-BENZ GLS450
2021 MERCEDES-BENZ GLS450Built to 2022-02-18.
2021 MERCEDES-BENZ GLS580
2019 MERCEDES-BENZ S 450
2020 MERCEDES-BENZ S 450
2021 MERCEDES-BENZ S 500
2020 MERCEDES-BENZ S 560
2021 MERCEDES-BENZ S 580
2019 MERCEDES-BENZ S560
2019 MERCEDES-BENZ SL 450
2020 MERCEDES-BENZ SL 450
2019 MERCEDES-BENZ SL 550
2020 MERCEDES-BENZ SL 550
2019 MERCEDES-BENZ SLC 300
2020 MERCEDES-BENZ SLC 300
2021 MERCEDES-MAYBACH GLS 600
2019 MERCEDES-MAYBACH S 650
2020 MERCEDES-MAYBACH S 650

A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.

Bulletins for the same vehicles and component

Bulletins for the same vehicles and component
OTA-242402012024-03-04. Service bulletin. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY20-23 A-Class, C-Class, CLA, CLS, E-Class, GLA, GLB, GLC, GLE, GLS, AMG GT, S-Class (177, 205, 118, 257, 213, 238, 247, 253, 167, 290, 217, 222 platform) vehicles, the communication module system software does not correspond with the latest series production configuration. The communication module will receive an OTA update to improve the system stability and allow for better accessibility of Mercedes me services. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit. All customers have been mailed a letter informing them of this OTA software update.
NCU-HU SW Update2023-09-01. Service bulletin. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2018-2023 C-Class, EQE, EQE SUV, EQS, EQS SUV, GLC, GLE and S-Class (206, 295, 294, 297, 296, 254, 167 and 223 platform) vehicles, the communication module software does not correspond with the latest series production configuration. The update is free of charge and will be carried out in the background. The installation will eliminate software errors for a better entertainment experience. The update will show after the ignition has been cycled. MBUSA will conduct an OTA service campaign. A workshop visit for the customer is not required since remote software updates are automatically downloaded and installed in the customer’s vehicle. The OTA may be validated as successful on the customer’s Mercedes Me connect app under “Over-the-Air Vehicle Updates” as “Update for the communication module”. If the OTA is successful it will show a green “installed” and date of installation in the Over-the-Air update section.
LI46.15-P-0633532022-08-04. Service bulletin. Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function). Cause Height adjustment moves to the top/bottom limit stop and jams. 1. Steering column height adjustment transmission 2. Seat control unit software Remedy There are 2 repair procedures to follow depending on vehicle (differentiated according to model and vehicle manufacturing date) 1. Replace repair kit for steering column height adjustment 2. Perform software update of driver's seat control unit
NCU-20200800052020-09-21. Service bulletin. Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz, has determined that on certain MY19-20 C-Class, GLC-Class, and AMG GT (205, 253, and 290 platform) vehicles, the software for the AMG drive unit control unit does not correspond to the current series production configuration. As a result, noise may occur from the engine mounts. An authorized Mercedes-Benz dealer will update the software as necessary.
LI54.30-P-0704822020-07-27. Service bulletin. The check engine indicator light in the instrument cluster may be illuminated with one of the following fault codes: P261029, P02FF85, or P02FF02 stored in the engine control unit (N3/10). The time in instrument cluster is implausible due to an internal reset. If no other complaints exist then check for and perform any available software updates for the following control units: - Motor electronics (N3/10) - Powertrain control unit (N127) - Instrument cluster (A1) If all three control units have the latest software installed and the complaint continues to occur then proceed with replacement of the instrument cluster (A1) Should the complaint re-occur after the instrument cluster has been replaced then open a PTSS case with the following information: - Control units logs for the ME, PTCU, and IC - Initial quick test
SC-20191100032019-12-23. Service bulletin. Update sound system control unit software
LI83 30-P-0690742019-04-15. Service bulletin. No difference between blower setting 5 and 6 on air conditioning system

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

Check one vehicle officially