NHTSA recall 21V473000
NHTSA advises: do not drive until the repair is done.
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 21V473000 |
| Manufacturer's number | N212340980 |
| Manufacturer | General Motors, LLC |
| Reported | 2021-06-24 |
| Owners notified | 2021-10-25 |
| Component | SUSPENSION:REAR |
| Units potentially affected | 380498 |
| Part numbers | 20867273 |
| Report | Annual report 3, for 2025 quarter 4 to 2026 quarter 3 |
|---|---|
| Filed with NHTSA | 2026-10-06 |
| Vehicles in the campaign | 380498 |
| Reported remedied | 285710 (75%) |
| Reported unreachable | 1270 |
| Reported removed | 36672 |
These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 3, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
What can happen
A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
The remedy
Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
| 2010 CADILLAC SRX | |
|---|---|
| 2011 CADILLAC SRX | |
| 2012 CADILLAC SRX | |
| 2013 CADILLAC SRX | |
| 2014 CADILLAC SRX | |
| 2015 CADILLAC SRX | |
| 2016 CADILLAC SRX | |
| 2011 SAAB 9-4X | |
| 2012 SAAB 9-4X |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Investigated as PE20019
This recall followed 1 NHTSA investigation. An investigation is NHTSA looking into a possible defect. It is not a finding that a defect exists, and it does not say that any one vehicle is affected.
| PE20019 | Preliminary evaluation, opened 2020-11-06, closed 2021-12-23. Rear Toe Link Adjuster Separation. SUSPENSION; SUSPENSION:REAR. |
|---|
From NHTSA's investigation file, as of 2026-10-19. The JSON has NHTSA's summary of each.
Bulletins for the same vehicles and component
| PI0281L | 2025-06-12. Service bulletin. This preliminary informational (PI) bulletin provides information to dealership personnel that may be helpful when addressing underbody component corrosion with customers. |
|---|---|
| 05-03-07-009L | 2025-03-08. Service bulletin. This service bulletin provides information on Wheel Alignment Specifications, Requirements and Recommendations for GM Vehicles. |
| 05-03-08-002J | 2024-09-20. Service bulletin. This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak. |
| 05-03-08-002J | 2024-09-20. Service bulletin. This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak. |
| 15-00-89-004G | 2024-05-15. Service bulletin. This service bulletin provides technicians with information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage. |
| PIT5214F | 2023-12-18. Service bulletin. This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer?s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support. |
| 14457B | 2023-12-18. Service bulletin. Rear Toe Link Adjuster Lock Nut Torque |
| 14457 | 2023-12-18. Service bulletin. Rear Toe Link Adjuster Lock Nut Torque |
| PIT5214 | 2023-12-04. Service bulletin. GM TAC Support of Vehicle Vibration Complaints. |
| 03-00-91-001I | 2023-11-22. Service bulletin. This service bulletin provides a vibration analysis worksheet the technician can use in conjunction with the appropriate Vibration Analysis-Road testing procedure when diagnosing vibration concerns. |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.