NHTSA recall 17V567000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 17V567000 |
| Manufacturer's number | 17368, 17375, 17376 |
| Manufacturer | General Motors LLC |
| Reported | 2017-09-14 |
| Owners notified | 2021-03-24 |
| Component | SEAT BELTS:FRONT:RETRACTOR |
| Units potentially affected | 38048 |
| Part numbers | 84253641, 84253686, 84234013, 84234008 |
| Report | Quarterly report 21, for 2022 quarter 4 |
|---|---|
| Filed with NHTSA | 2023-01-13 |
| Vehicles in the campaign | 38048 |
| Reported remedied | 26599 (69%) |
| Reported unreachable | 62 |
| Reported removed | 6 |
These are the manufacturer's totals for the whole campaign at the end of 2022 quarter 4, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
General Motors (GM) is recalling certain 2017-2018 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 trucks. The front seat belt retractor assemblies were built with the incorrect torsion bar. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 209, "Seat Belt Assemblies."
What can happen
The seat belt retractors may not perform as intended during a crash, increasing the risk of injury.
The remedy
GM will notify owners, and dealers will replace both front seat belt retractor assemblies, free of charge. The recall began March 24, 2021. Owners may contact GMC customer service at 1-888-988-7267 or Chevrolet customer service at 1-800-222-1020. GM's numbers for this recall are 17368, 17375, and 17376.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| 2017 CHEVROLET SILVERADO 2500 | Listed as a series or trim of this model. |
|---|---|
| 2018 CHEVROLET SILVERADO 2500 | Listed as a series or trim of this model. |
| 2017 CHEVROLET SILVERADO 3500 | Listed as a series or trim of this model. |
| 2018 CHEVROLET SILVERADO 3500 | Listed as a series or trim of this model. |
| 2017 GMC SIERRA 2500 | Listed as a series or trim of this model. |
| 2018 GMC SIERRA 2500 | Listed as a series or trim of this model. |
| 2017 GMC SIERRA 3500 | Listed as a series or trim of this model. |
| 2018 GMC SIERRA 3500 | Listed as a series or trim of this model. |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| 24-NA-147 | 2024-09-04. Service bulletin. This service bulletin provides information on regular inspection of the Seat Belt Lap Anchor. |
|---|---|
| 99-09-40-005I | 2023-07-28. Service bulletin. This service bulletin provides information on availability for a seat belt extender. |
| 17367 | 2021-04-30. Service bulletin. The driver’s and front passenger’s seat belt retractors in certain 2017 model year Chevrolet Silverado Heavy Duty (2500 and 3500 Series) and GMC Sierra Heavy Duty (2500 and 3500 Series) vehicles may have been built with different torsion bars than were used in testing the vehicles for the Government 5- Star Safety Ratings listed on the window sticker. While these vehicles comply with all applicable government safety standards, this condition may affect the Government 5-Star Safety Ratings listed on the window sticker. Correction Customers have the choice of whether to have this replacement performed. If the customer chooses to have it completed, dealers are to replace the driver and front passenger-side seat belt retractor assemblies with assemblies containing the correct torsion bar. |
| 17367-01 | 2021-04-30. Service bulletin. The driver’s and front passenger’s seat belt retractors in certain 2017-2018 model year Chevrolet Silverado Heavy Duty (2500 and 3500 Series) and GMC Sierra Heavy Duty (2500 and 3500 Series) vehicles may have been built with different torsion bars than were used in testing the vehicles for the Government 5-Star Safety Ratings listed on the window sticker. While these vehicles comply with all applicable government safety standards, this condition may affect the Government 5-Star Safety Ratings listed on the window sticker. Correction Customers have the choice of whether to have this replacement performed. If the customer chooses to have it completed, dealers are to replace the driver and front passenger-side seat belt retractor assemblies with assemblies containing the correct torsion bar. |
| N192289390 | 2020-07-20. Service bulletin. Special Coverage - If a driver repeatedly sits on the seat belt cable cover located at the base of the driver?s seat when entering the vehicle, it may cause the seat belt pretensioner to bend sharply over the seat side shield. If this continues to occur over an extended period of time, which is very rare, the seat belt pretensioner cable may fatigue and eventually separate, which could reduce the effectiveness of the vehicle?s seat belts. Before any damage occurs to the pretensioner cable itself, signs of wear will be visible on the pretensioner cable cover where it has been repeatedly bent over the seat side shield. Dealers are to replace the pretensioner and side shield for all customers that experience a broken pretensioner cable or come to a dealership with excessive wear on the cable sleeve. The repairs will be made at no charge to the customer. |
| 17366-09222017 | 2019-04-30. Service bulletin. 17366 Service Update. The driver?s and front passenger?s seat belt retractors in certain vehicles may have been built with different torsion bars than were used in testing the vehicles. Dealers will replace seat belt retractors for driver and front passenger seating locations. |
| 17366 | 2019-04-30. Service bulletin. 17366 Stop Delivery. Effective immediately, stop the delivery of certain vehicles in new vehicle inventory. The GM field action number is 17366. The driver?s and front passenger?s seat belt retractors in these vehicles may have been built with different torsion bars than were used in testing the vehicles. Until further instructions are received, involved vehicles that are in dealers? possession must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display "N/A" under Release Date and "Incomplete ? Remedy not yet available" under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs. We are working with the supplier to obtain the required parts as quickly as possible. We are working with the supplier to obtain the required parts as quickly as possible. When a sufficient quantity of parts are available, the recall bulletin will be released and dealers can begin repairing vehicles. |
| 18127 | 2018-08-20. Service bulletin. 18127 - Special Coverage. In certain vehicles, if a driver repeatedly sits on the seat belt cable cover located at the base of the driver?s seat when entering the vehicle, it may cause the seat belt pretensioner to bend sharply over the seat side shield. If this continues to occur over an extended period of time, which is very rare, the seat belt pretensioner cable may fatigue and eventually separate, which could reduce the effectiveness of the vehicle?s seat belts. Before any damage occurs to the pretensioner cable itself, signs of wear will be visible on the pretensioner cable cover where it has been repeatedly bent over the seat side shield. Dealers are to replace the pretensioner and side shield for all customers that experience a broken pretensioner cable or come to a dealership with excessive wear on the cable sleeve. The repairs will be made at no charge to the customer. |
| PIT5233D | 2018-02-21. Service bulletin. This Preliminary Information communication provides information to the technician about vehicles that may have hard or unable to rotate ignition key concern. When the concern is present the steering wheel will need to be rotated in either direction to alleviate the pressure between the steering column lock pin and lock plate. Please communicate to the customer this condition is a normal operating characteristic of their vehicle. |
| PI0388F | 2016-10-19. Service bulletin. THIS PRELIMINARY INFORMATIONAL BULLETIN PROVIDES A PROCEDURE TO REPOSITION THE FRONT SEAT BELT LATCH PLATE FOR CONCERNS REGARDING THE SEAT BELT WEBBING OR LATCH PLATE COMING TWISTED. |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.