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Service bulletins for the 2020 Western Star 4700

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

163 on file from NHTSA, as of 2026-10-19.

By type

By component

Bulletins, newest first
WP20-0012020-01-21. Service bulletin. UNKNOWN OR OTHER; POWER TRAIN; SUSPENSION; LANE DEPARTURE. Warranty Policy Letter announcing the One Stop Supplier Extended Program Launch. The One Stop Supplier Extended Program streamlines the claim filing process because with One Stop Supplier Extended, the service network will file claims for some supplier-supported extended coverages in OWL.
SS10346062020-01-19. Service bulletin. EQUIPMENT. Service Solution for WST for some Western Star 4700 trucks equipped with PTO where when the driver's door is opened the PTO will disengage.
SBW83-0202020-01-17. Service bulletin. VISIBILITY. Service Bulletin on A/C System Receiver-Drier Replacement Guidelines.
17TS-12REV2020-01-03. Service bulletin. ELECTRICAL SYSTEM:WIRING; ENGINE AND ENGINE COOLING; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT. Technical Service Letter for GHG17 Heavy Duty Engine Platform 1-BOX Aftertreatment System (ATS) Wire Harness experiencing chaffing caused by vibration and dirt collecting in the harness conduit.
WI19-0222020-01-02. Service bulletin. ENGINE AND ENGINE COOLING; EQUIPMENT; ELECTRICAL SYSTEM. Warranty Information Letter announcing Detroit NOx Sensor Circuit Improvements for GHG17 After Treatment Systems
SBW72-0082019-12-20. Service bulletin. STRUCTURE; VISIBILITY. Service Bulletin for Window Regulator Retrofit.
SBW41-0022019-12-20. Service bulletin. POWER TRAIN. Service Bulletin for Midship Bearing Replacement for built vehicles with driveshafts SPL140, SPL170 or SPL250 with first order driveline vibration.
SS10345772019-12-03. Service bulletin. EQUIPMENT; POWER TRAIN; STRUCTURE; EQUIPMENT ADAPTIVE/MOBILITY. Service Solution to address WST Cab drone / vibration / tapping Under acceleration for vehicles w/Eaton Manual Trans.
SS10345792019-12-03. Service bulletin. EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. Service Solution for prematurely failing coolers on WST Models equipped with Allison Transmissions and Rocore Transmission coolers (07-23256-001) with tow pin front X-member. Part number 07-25266-000 is a direct replacement of the failing coolers and requires no modifications or plumbing changes.
CAL WST 32-0022019-12-02. Service bulletin. EQUIPMENT; SUSPENSION; EQUIPMENT ADAPTIVE/MOBILITY. Customer Advisory Letter for Airliner welded axle seats. The welded axle seats were installed incorrectly on the rear most drive axle for specific vehicles resulting in an incorrect axle pinion angle. The existing welded axle seats will be removed and replaced with new axle seats installed in the correct orientation.
SBW00-0042019-11-24. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Service Bulletin explaining Western Star's courtesy engineering policy.
TS10345702019-11-22. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING. Training Solution provides information related to the new Microgateway (MGW) found on Western Star 4700 Cummins Applications.
CALWS15-0012019-11-21. Service bulletin. POWER TRAIN; EQUIPMENT ADAPTIVE/MOBILITY; ENGINE. Customer Advisory Letter for Allison flex plate mounting bolts. The incorrect flex plate mounting bolts were installed for certain vehicles.
SBW41-0022019-11-21. Service bulletin. SUSPENSION; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT. Service Bulletin for midship bearing replacement. This procedure applies to all vehicles built with driveshafts SPL140, SPL170 or SPL250 with first order driveline vibration.
SBW32-0182019-11-21. Service bulletin. EQUIPMENT; SUSPENSION:REAR. Service Bulletin for Hendrickson HaulMaax Rear Suspension Transverse Torque Rod Tower Bracket Replacement.
SB98-0152019-11-20. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; EQUIPMENT ADAPTIVE/MOBILITY. Service Bulletin for paint finish standards. Delfleet One has been added for aftermarket use. This version replaces service bulletin dated May 5, 2017.
WP19-0192019-11-20. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Warranty Policy letter announcing service locations have 90 calendar days from delivery to open a repair order which Identifies and addresses discrepancies from the sales order.
19-018WI2019-10-31. Service bulletin. EQUIPMENT. WARRANTY INFORMATION LETTER for coverage validation
SS10344992019-10-30. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. Service Solution on failing RX modules in Western Star vehicles.
CAL_WS_420012019-10-30. Service bulletin. SERVICE BRAKES, AIR; EQUIPMENT. Customer Advisory Letter for WABCO HP air dryer turbo cut-off valve replacement.
SS10345312019-10-30. Service bulletin. SERVICE BRAKES, AIR; EQUIPMENT. Service Solution for WABCO HP air dryer turbo cut-off valve replacement.
SBW98-12019-10-30. Service bulletin. STRUCTURE. Service bulletin updating the Important Information section and adding instructions for proper visual inspection distance for paint finish standards.
19-016WP2019-10-30. Service bulletin. EQUIPMENT. WARRANTY POLICY LETTER- Hold disposition for Parts has been eliminated
19-015WP2019-10-29. Service bulletin. EQUIPMENT. Warranty Policy Letter- To assist customers and the service network regarding the Aftermarket Parts Limited Parts Warranty (Parts Warranty).
19TS-4REV2019-10-28. Service bulletin. ENGINE AND ENGINE COOLING. Technical Service Letter Revision on heavy duty coolant oil module and oil filter change. Older modules will not be compatible with newer module.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.