WenmarOpen by Wenmar Pro

Service bulletins for the 2016 Mazda CX-5

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

705 on file from NHTSA, as of 2026-10-19.

By type

By component

By trouble code

By topic

Bulletins, newest first
SA2712017-02-14. Service bulletin. ENGINE. IF THE VEHICLE HAS A CHECK ENGINE LIGHT ON WITH DTC P2096 STORED, UPDATE THE PCM CALIBRATION WITH IDS VERSION 99.01 OR HIGHER.
SA2182017-02-13. Service bulletin. ENGINE. IF YOU ENCOUNTER A 2013-2016 CX-5 WITH DTC P011A WITH OVERHEATING AND/OR NO HEAT FROM THE HEATER, COMPARE THE HEATER PERFORMANCE TO ANOTHER CX-5. IF ANOTHER CX-5 IS NOT AVAILABLE, CHECK THE HEATER CORE FLOW AND IF RESTRICTED, DRAIN/REPLACE COOLANT AND REPLACE THE HEATER CORE. NOTE: IF THE CODE IS SET BY ITSELF, WITHOUT OVERHEATING AND/OR NO HEAT FROM THE HEATER, FOLLOW THE WORKSHOP MANUAL ON MS3 ONLINE.
MTI_10312017-02-13. Service bulletin. EQUIPMENT. SOME CUSTOMERS MAY COMPLAIN ABOUT A BLURRY REAR VIEW MONITOR DISPLAY. THIS MAY BE CAUSED BY AN AFTERMARKET ACCESSORY DEVICE
MTI_11112017-02-13. Service bulletin. EQUIPMENT. WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. IF SWAPPED, THE SD CARD THAT IS INSTALLED INTO THE OTHER VEHICLE BECOMES “LINKED” TO THE VIN OF THAT VEHICLE.
MTI_10342017-02-13. Service bulletin. VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM. THIS ARTICLE PROVIDES HVAC HEATER/DEFROSTER OPERATING TIPS USING MODE SELECTOR DIAL. THIS INCLUDES THE USE OF INTERMEDIATE POSITIONS.
MTI_10322017-02-13. Service bulletin. EQUIPMENT. SOME CUSTOMERS MAY COMPLAIN ABOUT A RATTLE TYPE NOISE COMING FROM THE REAR OF THE VEHICLE WHEN DRIVING ON ROUGH ROADS. THIS MAY BE CAUSED BY A LOOSE SPARE TIRE JACK.
MTI_10312017-02-11. Service bulletin. EQUIPMENT. SOME CUSTOMERS MAY COMPLAIN ABOUT A BLURRY REAR VIEW MONITOR DISPLAY. THIS MAY BE CAUSED BY AN AFTERMARKET ACCESSORY DEVICE.
MTI_11112017-02-11. Service bulletin. EQUIPMENT. WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. IF SWAPPED, THE SD CARD THAT IS INSTALLED INTO THE OTHER VEHICLE BECOMES “LINKED” TO THE VIN OF THAT VEHICLE.
MTI_10342017-02-10. Service bulletin. VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE. THIS ARTICLE PROVIDES HVAC HEATER/DEFROSTER OPERATING TIPS USING MODE SELECTOR DIAL. THIS INCLUDES THE USE OF INTERMEDIATE POSITIONS.
15-001-16-31262017-02-08. Service bulletin. EQUIPMENT. SOME VEHICLES MAY EXPERIENCE ONE OF THE FOLLOWING 2 SYMPTOMS, EVEN THOUGH THE WINDSHIELD IS CLEAR. UNDER CERTAIN DRIVING CONDITIONS, THE FORWARD SENSING CAMERA (FSC) MAY DETECT A DIRTY WINDSHIELD (NOT CLEAR).OTE FOR CUSTOMER: THE FSC MAY NOT WORK PROPERLY UNDER THE CONDITIONS:•THE WINDSHIELD IS NOT CLEAR. •THE FSC LENS IS NOT CLEAR. •DRIVING IN HEAVY RAIN, DENSE FOG OR SNOW, OR INTO THE SUN. •DRIVING ON A ROAD WITH NO OR BLURRED ROAD LANE MARKINGS. WHEN THE WINDSHIELD BECOMES FOGGY IN THE WINTER TIME OR OTHER COLD WEATHER CONDITIONS AND LDWS/HBC WARN-ING LIGHTS TURN ON, DRIVE WITH THE DEFROSTER ON FOR ABOUT 10 MINUTES. THIS WILL HELP CLEAR THE FOGGY WINDSHIELD AT THE FSC.
09-022-16-31832017-02-08. Service bulletin. STRUCTURE. SOME CUSTOMERS MAY COMPLAIN OF THE POOR APPEARANCE OF THE PASSENGER AND/OR DRIVER SIDE A-PILLAR TRIM. THE LOWER PORTION OF THE TRIM MAY BECOME DISTORTED (AS SHOWN BELOW) DUE TO HIGH TEMPERATURES. TO ELIMINATE THIS CONCERN, THE SHAPE OF THE BODY FLANGE HAS BEEN IMPROVED DURING MASS-PRODUCTION TO ALLOW SUF-FICIENT A-PILLAR CLEARANCE.
02-005-16-3152A2017-02-08. Service bulletin. SUSPENSION. BEGINNING WITH THE CX-5 AND MAZDA6 MODELS, GRIP TYPE FRONT AND REAR STABILIZER BUSHINGS HAVE BEEN INCORPO-RATED FOR NOISE PREVENTION PURPOSES. IF ANY TYPE OF GREASE OR LUBRICATION IS APPLIED TO THE BUSHINGS, IT MAY CREATE NOISE DUE TO BUSHING SLIPPAGE.
09-014-16-3132A2017-02-08. Service bulletin. FUEL SYSTEM, GASOLINE. SOME VEHICLES EQUIPPED WITH LED OR DISCHARGE TYPE HEADLIGHTS MAY EXHIBIT WHITE MILKY STAINS ON THE INNER SUR-FACE OF THE HEADLIGHT LENS. SOME CUSTOMERS MAY COMPLAIN OF THE POOR APPEARANCE. THIS CONCERN IS CAUSED BY GAS THAT EMITS FROM A GASKET IN THE LAMP UNIT. THE GAS ADHERES TO THE INNER SURFACE OF THE HEADLIGHT LENS AND REACTS WITH THE ANTI-CLOUDING COATING AND MOISTURE IN THE AIR TO CREATE WHITE MILKY STAINS. THE GASKET MATERIAL HAS BEEN IMPROVED TO ELIMINATE THIS CONCERN.
02-010-16-31702017-02-08. Service bulletin. SUSPENSION. SOME VEHICLES MAY EXHIBIT A KNOCKING / SQUEAKING NOISE FROM THE FRONT SHOCK ABSORBER WHEN DRIVING ON ROUGH ROADS AND/OR WHEN TURNING THE STEERING WHEEL WHILE THE VEHICLE IS STOPPED. THE NOISE MAY BE DUE TO:•UPPER FRONT STRUT BEARING (A) DAMAGE. (CX-5 AND MAZDA6)•STICK/SLIP BETWEEN THE FRONT STRUT BEARING AND COIL SPRING. (CX-3, CX-5 AND MAZDA6)•THE BUMP STOPPER (C) MAY BE CONTACTING THE STRUT BEARING WHEN THE FRONT SHOCK ABSORBER IS COMPRESSED, CAUSING A POPPING NOISE. (MAZDA6 ONLY)•THE FRONT LOWER ARM BUSHING (D) IS MAKING A STICK-SLIP NOISE IN WET ROAD CONDITIONS. (CX-5 AND MAZDA6)TO ELIMINATE THE NOISE, THE FOLLOWING MASS-PRODUCTION CHANGES HAVE BEEN MADE:1. THE MATERIAL AND PRODUCTION METHOD OF THE FRONT STRUT BEARING (A) HAS BEEN CHANGED. (CX-5 AND MAZDA6)2. A PROTECTOR HAS BEEN INSTALLED ONTO THE COIL SPRING. (CX-5 AND MAZDA6)3. THE SHAPE OF THE BUMP STOPPER (C) WILL BE MODIFIED IN THE FUTURE. (MAZDA6 ONLY)4. THE SHAPE OF THE COIL SPRING HAS BEEN CHANGED. (CX-3 ONLY)5. FRICTION OF THE LOWER ARM BUSHING HAS BEEN REDUCED BY ADDING A DRY COATING. (CX-5 AND MAZDA6)NOTE:THE PISTON ROD NUT (B) REQUIRES REPLACEMENT.
01-009-16-31722017-02-07. Service bulletin. ENGINE. SOME VEHICLES MAY EXPERIENCE A ROUGH IDLE WITH THE CHECK ENGINE LIGHT ON AND DTC P0015 / P0524 STORED IN MEMORY.•P0015:00 - EXHAUST CMP TIMING OVER-RETARDED•P0524:00 - ENGINE OIL PRESSURE TOO LOWTHIS IS CAUSED BY A DROP IN ENGINE OIL PRESSURE DUE TO A PIECE OF FOREIGN OBJECT STUCK ON THE OIL PUMP PRESSURE RELIEF VALVE OR OIL CONTROL VALVE (OCV). THE TEMPORARY ENTRY OF THE FOREIGN OBJECT TRIGGERS A CHECK ENGINE LIGHT ON, BUT ROUGH IDLE WILL NOT BE PRODUCED UNTIL A LATER TIME.
09-016-16-31582017-02-07. Service bulletin. SEATS. AT PDI OR WHEN NEW VEHICLE IS DELIVERED, SOME CUSTOMERS MAY COMPLAIN ABOUT WRINKLES ON THE LEATHER SEAT CUSHION AND/OR SEAT BACK SURFACE.CUSTOMERS HAVING THIS CONCERN SHOULD HAVE THEIR VEHICLE REPAIRED BY A QUALIFIED UPHOLSTERY REPAIR SPECIALIST USING THE FOLLOWING REPAIR PROCEDURE.
02-009-16-31552017-02-07. Service bulletin. STEERING. SOME CUSTOMERS MAY COMPLAIN THAT THE STEERING WHEEL IS OFF CENTER MORE THAN 3° EVEN WHEN DRIVING STRAIGHT ON A FLAT ROAD.
1098M2017-02-07. Service bulletin. STRUCTURE. WHEN REMOVING PARTS FROM A VEHICLE, TAKE CAUTION OF THIS SYMBOL "R". FAILING TO REPLACE THE NON-REUSABLE PART MAY CAUSE A SYSTEM FAILURE.
SA2882016-12-17. Service bulletin. ELECTRICAL SYSTEM. IF YOU ENCOUNTER A VEHICLE WITH DTC P0137 (CIRCUIT LOW INPUT), CHECK THE REAR HARNESS AT THE RED CIRCLED AREA IN THE FOLLOWING DIAGRAM. IF AN AFTERMARKET ALARM SYSTEM IS INSTALLED, THE REAR HARNESS MIGHT HAVE RECEIVED DAMAGE FROM ELECTRO-TAP CONNECTORS (A) OR TO THE PROTECTOR TUBE (B). THIS DAMAGE IS NOT COVERED UNDER WARRANTY.
SA2662016-12-17. Service bulletin. ELECTRICAL SYSTEM. IF A CUSTOMER HAS A VEHICLE COMMUNICATION RELATED ERROR ON THEIR APP, PERFORM THE FOLLOWING: DISCONNECT THE BATTERY OR UNPLUG THE MODULE FOR AT LEAST 10 SECONDS.RECONNECT THE BATTERY, WAIT 60 SECONDS AND THEN HAVE THE CUSTOMER TRY THE APP AGAIN.IF THE VEHICLE STARTS, ORDER MODULE 0000-8F-Z80A.NOTE: THERE IS A LIMITED SUPPLY OF THE MODULE AT THIS TIME, THEREFORE ONLY USE THIS PART FOR THIS SPECIFIC CONDITION.DUE TO THE LIMITED SUPPLY, MAKE SURE YOU WERE SHIPPED THE A LEVEL PART AND NOT THE ORIGINAL PART BEFORE INSTALLING THE PART.INSTALL THE MODULE AND PROGRAM IT PER MMS PROGRAMMING INSTRUCTIONS.INSTRUCT THE CUSTOMER TO UPDATE THEIR ACCOUNT WITH THE NEW MODULE INFORMATION, OTHERWISE THE MMS WILL NOT WORK FROM THE APP.
SA2852016-12-16. Service bulletin. ELECTRICAL SYSTEM. OVER THE PAST TWO WEEKS, AN INCREASING NUMBER OF IPHONE SE EARLY ADOPTERS HAVE REPORTED AUDIO ISSUES WITH BLUETOOTH PHONE CALLS WHEN THE SMARTPHONE IS PAIRED WITH A VEHICLE OR WIRELESS HEADSET. THE ISSUE EXTENDS TO GPS VOICE NAVIGATION FOR SOME, BUT STREAMING MUSIC OVER BLUETOOTH APPEARS TO BE UNAFFECTED. SPECIFICALLY, DOZENS OF USERS IN THE APPLE SUPPORT COMMUNITIES AND MACRUMORS DISCUSSION FORUMS CLAIM TO BE EXPERIENCING DISTORTED, STATICKY, OR INAUDIBLE PHONE CALLS WHEN USING AN IPHONE SE. IF YOU EXPERIENCE A CUSTOMER COMPLAINT, AND THE CUSTOMER HAS A NEW IPHONE SE, DO NOT REPLACE ANY PARTS ON THE VEHICLE. EXPLAIN TO THE CUSTOMER THAT THE IPHONE MAY BE THE PROBLEM. HAVE THE CUSTOMER VISIT THIS WEBSITE: HTTP://WWW.MACRUMORS.COM/2016/04/11/IPHONE-SE-BLUETOOTH-PHONE-CALL-AUDIO-ISSUES/
SA512016-12-16. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. MAZDA CONNECT SOFTWARE VERSION 55.00.760 IS NOW AVAILABLE ON MS3. USE THIS VERSION FOR ALL MAZDA CONNECT UPDATES, INCLUDING OPEN SSP98 VEHICLES. IF SSP98 IS CLOSED, USE TSB 09-024/16 TO REPAIR THE VEHICLES.CLICK ON "IDS/INFOTAINMENT", THEN "MAZDA CONNECT UPDATES" TO DOWNLOAD IT. UPDATE YOUR USB DRIVES ACCORDING TO THE INSTRUCTIONS IN TSB 09-024/16.ALSO MAKE SURE TO SELECT "ALL FILES" FOR "SAVE AS TYPE:". IF LEFT AS "COMPRESSED (ZIPPED) FOLDER," THE FILE WILL BE SAVED AS A ".ZIP" NO MATTER WHAT YOU USE AS AN EXTENSION.ATTN: TECHNICIANS - BE SURE TO DOCUMENT THE SOFTWARE VERSION INSTALLED ON THE REPAIR ORDER AND INFORM YOUR WARRANTY ADMINISTRATOR TO PROVIDE THE INFORMATION IN THE REPAIR TEXT OF THE WARRANTY CLAIM.MAZDA IS WORKING TO MAKE FURTHER IMPROVEMENTS TO THE MAZDA CONNECT INFOTAINMENT SYSTEM SOFTWARE, AND MAY ISSUE FUTURE SOFTWARE UPDATES TO IMPROVE SYSTEM OPERATION AND PERFORMANCE. SOFTWARE VERSION UPDATES CAN BE FOUND ON MS3.
01-014-16-3208A2016-12-03. Service bulletin. ENGINE. SOME VEHICLES MAY EXPERIENCE A LACK OF ENGINE POWER/ROUGH IDLING AND THE CHECK ENGINE LIGHT ON WITH ONE OR MORE OF THE MISFIRE RELATED DTCS OF P0300:00, P0301:00, P0302:00, P0303:00 AND P0304:00. THIS CONCERN MAY BE CAUSED BY AN INTERNAL FAILURE OF THE IGNITION COIL(S) DUE TO A HIGH DIFFERENCE BETWEEN COLD AND WARM AMBIENT TEMPERATURES. THE PRODUCTION METHOD OF THE IGNITION COIL HAS BEEN CHANGED TO ELIMINATE THIS CONCERN.
02-010-16-3170C2016-12-03. Service bulletin. SUSPENSION. SOME VEHICLES MAY EXHIBIT A KNOCKING / SQUEAKING NOISE FROM THE FRONT SHOCK ABSORBER WHEN DRIVING ON ROUGH ROADS AND/OR WHEN TURNING THE STEERING WHEEL WHILE THE VEHICLE IS STOPPED. THE NOISE MAY BE DUE TO:•UPPER FRONT STRUT BEARING (A) DAMAGE. (CX-5 AND MAZDA6)•STICK/SLIP BETWEEN THE FRONT STRUT BEARING AND COIL SPRING. (CX-3, CX-5 AND MAZDA6)•THE BUMP STOPPER (C) MAY BE CONTACTING THE STRUT BEARING WHEN THE FRONT SHOCK ABSORBER IS COMPRESSED, CAUSING A POPPING NOISE. (MAZDA6 ONLY)•THE FRONT LOWER ARM BUSHING (D) IS MAKING A STICK-SLIP NOISE IN WET ROAD CONDITIONS. (CX-5 AND MAZDA6). TO ELIMINATE THE NOISE, THE FOLLOWING MASS-PRODUCTION CHANGES HAVE BEEN MADE:1. THE MATERIAL AND PRODUCTION METHOD OF THE FRONT STRUT BEARING (A) HAS BEEN CHANGED. (CX-5 AND MAZDA6)2. A PROTECTOR HAS BEEN INSTALLED ONTO THE COIL SPRING. (CX-5 AND MAZDA6)3. THE SHAPE OF THE BUMP STOPPER (C) WILL BE MODIFIED IN THE FUTURE. (MAZDA6 ONLY)4. THE SHAPE OF THE COIL SPRING HAS BEEN CHANGED. (CX-3 ONLY)5. FRICTION OF THE LOWER ARM BUSHING HAS BEEN REDUCED BY ADDING A DRY COATING. (CX-5 AND MAZDA6)NOTE:THE PISTON ROD NUT (B) REQUIRES REPLACEMENT.
09-044-16-32272016-12-03. Service bulletin. STRUCTURE:BODY:HATCHBACK/LIFTGATE. SOME VEHICLES MAY EXHIBIT A CONDITION IN EXTREMELY COLD TEMPERATURES (BELOW FREEZING) WHERE THE HATCHBACK WILL NOT LATCH (HALF LATCH) WHEN CLOSING. THIS IS CAUSED BY THE STOPPER RUBBER, A COMPONENT OF THE LIFTGATE LATCH AND LOCK ACTUATOR (A), HARDENING WHEN THE TEMPERATURE DROPS BELOW FREEZING. THE STOPPER RUBBER HAS NOW BEEN IMPROVED TO ELIMINATE THIS CONCERN.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.