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Service bulletins for the 2016 Mazda CX-5

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

705 on file from NHTSA, as of 2026-10-19.

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Only bulletins with component: Equipment and accessories are shown. Show all

Bulletins, newest first
09-024-16-31922017-02-28. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 56.00.760 OR LATER).•SOME STREET NAMES IN CANADA ARE NOT DISPLAYED.•NAVIGATION DOES NOT ALLOW TO SET CERTAIN CITIES AS DESTINATION.•NAVIGATION DOES NOT ANNOUNCE VOICE GUIDANCE FOR STREET NAMES.•NAVIGATION TURNS TO A BLACK SCREEN REMAINING THE TASK BAR.•TURN -BY-TURN NAVIGATION GUIDANCE DOES NOT DISPLAY ON ON THE ACTIVE DRIVING DISPLAY (FOR VEHICLES WITH 55.00.750).•EVERY TIME THE NAVIGATION IS TURNED ON, THE VEHICLE POSITION STARTS FROM THE LOCATION (DEALER) WHERE THE CMU WAS UPDATED FROM VERSION 55.00.650 TO 55.00.750.•NAVIGATION OR OTHER SCREEN TURN BLACK, FREEZE OR REBOOT.•SYSTEM DOES NOT RECOGNIZE USB/SD CARD.SOME MENU OF MUSIC SOURCE SELECTION IS GRAYED OUT.•WHEN USING THE CALL BUTTON ON THE CELL PHONE TO MAKE A CALL, THE CALL SOUND IS SHORT.•FAVORITES DISAPPEAR.•VEHICLE CURRENT POSITION IS NOT ACCURATE ENOUGH.•REAR VIEW MONITOR DOES NOT SHOW UP ON SCREEN.•TEXT INFORMATION OF HD RADIO IS NOT DISPLAYED WHEN SWITCHING MUSIC SOURCE.•WHEN ASKING FOR CURRENT LOCATION WITH VOICE COMMAND “WHERE AM I?”, THE SYSTEM RESPONDS WITH “YOUR LOCA-TION IS COMMA.”•CONTACT INFORMATION CANNOT BE LOADED CORRECTLY FROM PHONES OTHER THAN IPHONE.NOTE:MAZDA IS WORKING TO MAKE FURTHER IMPROVEMENTS TO THE MAZDA CONNECT INFOTAINMENT SYSTEM SOFTWARE, AND MAY ISSUE FUTURE SOFTWARE UPDATES TO IMPROVE SYSTEM OPERATION AND PERFORMANCE. SOFTWARE VER-SION UPDATES CAN BE FOUND ON MS3 UNDER IDS/INFOTAINMENT.
00-004-16-32372017-02-22. Service bulletin. EQUIPMENT. RAISING A VEHICLE WITH A JACK CAN BE DANGEROUS IF NOT DONE PROPERLY. THE VEHICLE CAN SLIP OFF THE JACK AND SERI-OUSLY INJURE SOMEONE. IN THIS SERVICE INFORMATION, SOME IMPORTANT WARNINGS AND CAUTIONS HAVE BEEN TAKEN FROM THE OWNER’S MANUAL. FOR MAZDA CUSTOMERS WHO HAVE QUESTIONS ABOUT SAFELY LIFTING THEIR VEHICLE TO CHANGE A FLAT TIRE OR TO INSTALL SNOW CHAINS, PLEASE PROVIDE A COPY OF THE ATTACHED HANDOUT FOR THEM. ALSO, BE SURE TO ALWAYS DIRECT CUSTOMERS TO FOL-LOW THE DIRECTIONS IN THE OWNER'S MANUAL.
SA2782017-02-14. Service bulletin. EQUIPMENT. AFTER PANDORA V7.0 WAS RELEASED ON MARCH 7TH, THE FOLLOWING PROBLEMS HAVE BEEN FOUND ON VEHICLE WITH MAZDA CONNECT.NAVIGATION VOICE GUIDANCE WILL SKIP AND CUT OUT LOSING MANY WORDS.PANDORA WILL SUDDENLY DISCONNECT AND MAZDA CONNECT WILL REVERT TO THE PREVIOUSLY USED SOURCE. IF YOU ENCOUNTER A VEHICLE WITH THESE ISSUES, DO NOT ATTEMPT ANY REPAIRS ON THE VEHICLE. THERE IS NOTHING WRONG WITH THE VEHICLE. THIS IS AN ISSUE WITH THE PANDORA APP. HAVE THE CUSTOMER CONTACT PANDORA AT PANDORA-SUPPORT@PANDORA.COM. NOTE: IF THE PANDORA APP WORKS ON THE CUSTOMER'S PHONE, THEY CAN STREAM PANDORA USING BLUETOOTH.
MTI_10312017-02-13. Service bulletin. EQUIPMENT. SOME CUSTOMERS MAY COMPLAIN ABOUT A BLURRY REAR VIEW MONITOR DISPLAY. THIS MAY BE CAUSED BY AN AFTERMARKET ACCESSORY DEVICE
MTI_11112017-02-13. Service bulletin. EQUIPMENT. WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. IF SWAPPED, THE SD CARD THAT IS INSTALLED INTO THE OTHER VEHICLE BECOMES “LINKED” TO THE VIN OF THAT VEHICLE.
MTI_10322017-02-13. Service bulletin. EQUIPMENT. SOME CUSTOMERS MAY COMPLAIN ABOUT A RATTLE TYPE NOISE COMING FROM THE REAR OF THE VEHICLE WHEN DRIVING ON ROUGH ROADS. THIS MAY BE CAUSED BY A LOOSE SPARE TIRE JACK.
MTI_10312017-02-11. Service bulletin. EQUIPMENT. SOME CUSTOMERS MAY COMPLAIN ABOUT A BLURRY REAR VIEW MONITOR DISPLAY. THIS MAY BE CAUSED BY AN AFTERMARKET ACCESSORY DEVICE.
MTI_11112017-02-11. Service bulletin. EQUIPMENT. WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. IF SWAPPED, THE SD CARD THAT IS INSTALLED INTO THE OTHER VEHICLE BECOMES “LINKED” TO THE VIN OF THAT VEHICLE.
15-001-16-31262017-02-08. Service bulletin. EQUIPMENT. SOME VEHICLES MAY EXPERIENCE ONE OF THE FOLLOWING 2 SYMPTOMS, EVEN THOUGH THE WINDSHIELD IS CLEAR. UNDER CERTAIN DRIVING CONDITIONS, THE FORWARD SENSING CAMERA (FSC) MAY DETECT A DIRTY WINDSHIELD (NOT CLEAR).OTE FOR CUSTOMER: THE FSC MAY NOT WORK PROPERLY UNDER THE CONDITIONS:•THE WINDSHIELD IS NOT CLEAR. •THE FSC LENS IS NOT CLEAR. •DRIVING IN HEAVY RAIN, DENSE FOG OR SNOW, OR INTO THE SUN. •DRIVING ON A ROAD WITH NO OR BLURRED ROAD LANE MARKINGS. WHEN THE WINDSHIELD BECOMES FOGGY IN THE WINTER TIME OR OTHER COLD WEATHER CONDITIONS AND LDWS/HBC WARN-ING LIGHTS TURN ON, DRIVE WITH THE DEFROSTER ON FOR ABOUT 10 MINUTES. THIS WILL HELP CLEAR THE FOGGY WINDSHIELD AT THE FSC.
SA2782016-11-29. Service bulletin. EQUIPMENT; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). AFTER PANDORA V7.0 WAS RELEASED ON MARCH 7TH, THE FOLLOWING PROBLEMS HAVE BEEN FOUND ON VEHICLE WITH MAZDA CONNECT.NAVIGATION VOICE GUIDANCE WILL SKIP AND CUT OUT LOSING MANY WORDS.PANDORA WILL SUDDENLY DISCONNECT AND MAZDA CONNECT WILL REVERT TO THE PREVIOUSLY USED SOURCE. IF YOU ENCOUNTER A VEHICLE WITH THESE ISSUES, DO NOT ATTEMPT ANY REPAIRS ON THE VEHICLE. THERE IS NOTHING WRONG WITH THE VEHICLE. THIS IS AN ISSUE WITH THE PANDORA APP. HAVE THE CUSTOMER CONTACT PANDORA AT PANDORA-SUPPORT@PANDORA.COM. NOTE: IF THE PANDORA APP WORKS ON THE CUSTOMER'S PHONE, THEY CAN STREAM PANDORA USING BLUETOOTH.
SA2182016-11-29. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ENGINE AND ENGINE COOLING:ENGINE. IF YOU ENCOUNTER A 2013-2016 CX-5 WITH DTC P011A WITH OVERHEATING AND/OR NO HEAT FROM THE HEATER, COMPARE THE HEATER PERFORMANCE TO ANOTHER CX-5. IF ANOTHER CX-5 IS NOT AVAILABLE, CHECK THE HEATER CORE FLOW AND IF RESTRICTED, DRAIN/REPLACE COOLANT AND REPLACE THE HEATER CORE. NOTE: IF THE CODE IS SET BY ITSELF, WITHOUT OVERHEATING AND/OR NO HEAT FROM THE HEATER, FOLLOW THE WORKSHOP MANUAL ON MS3 ONLINE.
MTI_11152016-11-29. Service bulletin. EQUIPMENT. BSM SYSTEM VEHICLE DETECTION HAS CHANGED. ALTHOUGH THE OVERALL FUNCTION IS THE SAME AS PREVIOUS VEHICLES, VEHICLE DETECTION IS DIFFERENT. FOR DETAILED BSM SYSTEM INFORMATION, REFER TO SERVICE HIGHLIGHTS.
MTI_11112016-11-28. Service bulletin. EQUIPMENT. WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. IF SWAPPED, THE SD CARD THAT IS INSTALLED INTO THE OTHER VEHICLE BECOMES “LINKED” TO THE VIN OF THAT VEHICLE.
RF-16-012016-07-14. Service bulletin. EQUIPMENT. 2013-16 MX-5/MIATA CLUB AND LAUNCH EDITION - SERVICE PARTS INFORMATION. CERTAIN PARTS USED ON 2013-2016 MX-5/MIATA CLUB AND LAUNCH EDITIONS WERE ADDED BY MNAO'S PORT FACILITIES OR DEALERS AND ARE NOT SHOWN IN THE BEPC. REFER TO THE ILLUSTRATIONS BELOW TO ORDER SERVICE PARTS.
09-044/152016-07-14. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. MAZDA CONNECT SHUTS DOWN AND DOES NOT REBOOT. SOME VEHICLES MAY EXPERIENCE MAZDA CONNECT INFOTAINMENT SYSTEM SHUTTING DOWN WITH A FEW MINUTES AFTER IGNITION IS TURNED ON, AND WILL NOT REBOOT. IT WILL ONLY REBOOT AFTER IGNITION IS TURNED OFF AND THEN TURNED ON AGAIN. THIS IS CAUSED BY AN INTERNAL MALFUNCTION OF THE CONNECTIVITY MASTER UNIT (CMU) HARDWARE.
09-014/162016-07-14. Service bulletin. EXTERIOR LIGHTING:HEADLIGHTS; EQUIPMENT. WHITE MILKY STAINS ON INNER SURFACE OF HEADLIGHT LENS. SOME VEHICLES EQUIPPED WITH LED OR DISCHARGE TYPE HEADLIGHTS MAY EXHIBIT WHITE MILKY STAINS ON THE INNER SURFACE OF HEADLIGHT LENS. SOME CUSTOMERS MAY COMPLAIN OF POOR APPEARANCE. THIS CONCERN IS CAUSED BY GAS THAT EMITS FROM A GASKET IN THE LAMP UNIT. THE GAS ADHERES TO INNER SURFACEOF HEADLIGHT LENS AND REACTS WITH ANTI-CLOUDING COATING AND MOISTURE IN THE AIR TO CREATE WHITE MILKY STAINS. THE GASKET MATERIAL HAS BEEN IMPROVED TO ELIMINATE THIS CONCERN. CUSTOMERS HAVING THIS CONCERN SHOULD HAVE THEIR VEHICLE REPAIRED USING THE FOLLOWING REPAIR PROCEDURE.
09-009/162016-07-14. Service bulletin. EQUIPMENT:ELECTRICAL. HANDS-FREE BLUETOOTH MODULE AND/OR TEXT MESSAGING TROUBLESHOOTING PROCEDURE. SOME VEHICLES MAY EXHIBIT BLUETOOTH HANDS-FREE AND/OR TEXT MESSAGING RELATED CONCERNS. TO IMPROVE THEHANDLING OF BLUETOOTH HANDS-FREE AND/OR TEXT MESSAGING CUSTOMER CONCERNS, MAZDA CREATED A SPECIAL SERVICE AND PARTS EXCHANGE PROGRAM AS OF FEBRUARY 2010. CUSTOMERS EXPERIENCING RELATED CONCERNS SHOULD HAVE THEIR VEHICLE AND/OR DEVICE INSPECTED ACCORDING TO THE FOLLOWING PROCEDURE.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.