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Service bulletins for the 2013 Jaguar XK

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

320 on file from NHTSA, as of 2026-10-19.

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Only bulletins with component: Equipment and accessories are shown. Show all

Bulletins, newest first
SSM720272017-03-24. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT:ELECTRICAL. "ISSUE WHEN THE CUSTOMER ATTEMPTS TO CONNECT AN APPLE DEVICE THAT IS EQUIPPED WITH A LIGHTNING SOCKET IN ORDER TO STREAM MUSIC THROUGH THE CAR'S INFOTAINMENT SYSTEM THE USER WILL REALISE THAT THE 30PIN IPOD LINK LEAD SUPPLIED BY JAGUAR IS NOT COMPATIBLE WITH THE LIGHTNING CONNECTOR. THE CUSTOMER MIGHT THEN ATTEMPT TO USE A 30PIN SOCKET TO LIGHTNING ADAPTOR OR 30PIN SOCKET TO LIGHTNING LEAD. IT HAS BEEN REPORTED THAT IN SOME OF THE CASES WHEN THE CUSTOMER ATTEMPTS TO USE THE ABOVE MENTIONED ADAPTORS, THEY MIGHT EXPERIENCE A MOST(MEDIA ORIENTATED SYSTEM TRANSPORT) RING BREAK OR THE CUSTOMER MIGHT EXPERIENCE REDUCED FUNCTIONALITY OF THE STEERING WHEEL SWITCHES DUE TO THE WAY THAT THE SIGNAL IS DECODED BY THE SAID ADAPTORS."
SSM720222017-03-24. Service bulletin. SEATS; EQUIPMENT:ELECTRICAL. "ISSUE: SEATS NOT MOVING IN ONE DIRECTION / ONE AXIS CAUSE: MOTOR CONNECTIONS NOT FULLY LATCHED"
SSM720122017-03-24. Service bulletin. EQUIPMENT; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. "ISSUE THE WRONG COMPONENT MAYBE REPLACED WHEN TROUBLESHOOTING BLUETOOTH CONNECTIVITY IN CAR. CAUSE THE FRONT CONTROL DISPLAY INTERFACE MODULE (TOUCHSCREEN) HAS NO EFFECT ON BLUETOOTH CONNECTIVITY IN THE CAR AND AS SUCH MAY BE INCORRECTLY DIAGNOSED AND REPLACED AS THE SOURCE OF THE ISSUE."
SSM719952017-03-24. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT. "ISSUE: CUSTOMERS HAVE REPORTED THAT THE ARMREST LINER IS DAMAGED – EG: CORNER BROKEN – SEE PIC 1 AS AN EXAMPLE CAUSE:: POOR INITIAL FIT / INTERFERENCE CONTACT"
SSM719662017-03-23. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT. "ISSUE: SUBMITTING A BRAKE NOISE EPQR. SPECIFICALLY RELATED TO FRONT BRAKE DISC GROOVING CAUSING A NOISE AND /OR JUDDER ISSUE. CAUSE: UNDER INVESTIGATION"
SSM715382017-03-23. Service bulletin. LATCHES/LOCKS/LINKAGES:DOORS:LATCH; EQUIPMENT. "ISSUE: CUSTOMER MAY REPORT DOOR LOCK CYLINDER COVER MISSING. CAUSE: CYLINDER COVER MAY BE DAMAGED OR HAVE BEEN INCORRECTLY FITTED AT PDI OR AFTER EMERGENCY VEHICLE ENTRY."
SSM719982017-03-22. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. "ISSUE CUSTOMERS MIGHT BE EXPERIENCING AN ISSUE WITH IPHONES 6 AND 6PLUS, AS WELL AS IPHONES THAT HAVE BEEN UPDATED TO IOS8. THE ISSUE IS COMMON ACROSS ALL MANUFACTURERS. SYMPTOMS WHEN THE APPLE DEVICE IS CONNECTED TO THE CAR SYSTEM AND A CALL IS RECEIVED THERE IS NO OPTION TO ANSWER OR REJECT THE INCOMING CALL ON THE SYSTEM. THE STEERING WHEEL CONTROLS ALSO HAVE NO EFFECT. THE TOUCH SCREEN CONTINUES TO DISPLAY THE PHONE SCREEN. THE POP-UP SCREEN TO ANSWER OR REJECT THE CALL IS NOT SHOWN."
SSM719952017-03-22. Service bulletin. STRUCTURE:BODY; EQUIPMENT ADAPTIVE/MOBILITY. "ISSUE: CUSTOMERS HAVE REPORTED THAT THE ARMREST LINER IS DAMAGED – EG: CORNER BROKEN – SEE PIC 1 AS AN EXAMPLE CAUSE:: POOR INITIAL FIT / INTERFERENCE CONTACT"
JTB00379NAS12017-03-22. Service bulletin. EXTERIOR LIGHTING; EQUIPMENT. "SITUATION: CONDENSATION / MIST MAY APPEAR ON THE INSIDE OF FRONT AND/OR REAR EXTERIOR LAMPS. CAUSE: CONDENSATION/MIST IS A NATURAL PHENOMENON WHICH CAN OCCUR WHEN THERE IS A TEMPERATURE DIFFERENCE BETWEEN THE INSIDE AND OUTSIDE OF THE LAMP UNIT. THIS CONDENSATION IS CONSIDERED TO BE AS A RESULT OF NORMAL ATMOSPHERIC CONDITIONS AND REPLACING THE LIGHT UNIT WILL NOT CORRECT THIS SYMPTOM. WITH THE INTRODUCTION OF CLEAR LENSES CONDENSATION IS LIKELY TO BE MORE NOTICEABLE BUT DOES NOT AFFECT THE PERFORMANCE OF THE LAMP. CONDENSATION WILL CLEAR WHEN THE LIGHTS HAVE BEEN ON FOR SOME LENGTH OF TIME AND IN WARMER AMBIENT TEMPERATURES."
JTB00311NAS22017-03-21. Service bulletin. EQUIPMENT. "SITUATION: AN ODOR MAY BE PRESENT WHEN THE CLIMATE CONTROL SYSTEM IS SWITCHED 'ON'. CAUSE: THIS MAY BE CAUSED BY MOLD SPORE ACCUMULATION / BUILD-UP IN THE EVAPORATOR CORE."
SSM676972017-03-21. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER. "ISSUE: JAGUAR ENGINEERING HAVE BEEN MONITORING REPORTS FOR LACK OF COOLING FROM THE AIR CONDITIONING SYSTEM ON SOME HIGHER TIME IN SERVICE VEHICLES, WHERE INSUFFICIENT PERFORMANCE OF THE AIR CONDITIONING COMPRESSOR HAS BEEN FOUND TO BE THE ROOT CAUSE OF THE ISSUE. COMPRESSOR PART NO. C2D2790 & C2Z4345 ACTION: THE COMPRESSOR SUPPLIER IN CONJUNCTION WITH JAGUAR ENGINEERING HAVE MADE IMPROVEMENTS TO THE COMPRESSORS TO IMPROVE THEIR SERVICE LIFE AND RELIABILITY, AND TWO IMPROVED COMPRESSORS HAVE BEEN SUPPLIED TO PARTS OPERATIONS"
SSM718962017-03-21. Service bulletin. EQUIPMENT:ELECTRICAL; POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL). "ISSUE THE COMPLETE GEAR SHIFT MODULES (GSM) ARE BEING REPLACED WHEN THERE HAS BEEN A CLAIM REPORTED OF AN APPEARANCE DEFECT WITH THE ROTARY GEAR SELECTOR (ROTARY CONTROL KNOB) , WITH ISSUES SUCH AS PEELING CHROME AND ROUGH EDGES. THE ROTARY GEAR SELECTOR CAN BE REPLACED INDEPENDENTLY USING A SERVICE KIT SERVICE KIT C2D38186 IS AVAILABLE FOR XK150 12MY ONWARDS & XJ351 10MY ONWARDS SERVICE KIT C2Z8728 IS AVAILABLE XK150 & XF250 PRE 12MY SERVICE KIT C2Z29872 IS AVAILABLE ON XF250 12MY ONWARDS CAUSE ROTARY CONTROL KNOB BEING REPLACED DUE TO POOR APPEARANCE NOTE: THE ROTARY CONTROL KNOB SHOULD ONLY BE REPLACED UNDER WARRANTY IF THE APPEARANCE IS DUE TO A MANUFACTURING DEFECT"
SSM676972017-03-21. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL. "ISSUE: JAGUAR ENGINEERING HAVE BEEN MONITORING REPORTS FOR LACK OF COOLING FROM THE AIR CONDITIONING SYSTEM ON SOME HIGHER TIME IN SERVICE VEHICLES, WHERE INSUFFICIENT PERFORMANCE OF THE AIR CONDITIONING COMPRESSOR HAS BEEN FOUND TO BE THE ROOT CAUSE OF THE ISSUE. COMPRESSOR PART NO. C2D2790 & C2Z4345 ACTION: THE COMPRESSOR SUPPLIER IN CONJUNCTION WITH JAGUAR ENGINEERING HAVE MADE IMPROVEMENTS TO THE COMPRESSORS TO IMPROVE THEIR SERVICE LIFE AND RELIABILITY, AND TWO IMPROVED COMPRESSORS HAVE BEEN SUPPLIED TO PARTS OPERATIONS C2D2790 SUPERSEDES TO C2D38105 C2Z4345 SUPERSEDES TO C2D38106 PLEASE ENSURE THAT THE LATER PART NUMBER IS FITTED TO ANY VEHICLE THAT IS SUFFERING FROM LACK OF COMPRESSOR PERFORMANCE."
JA14PA-112017-03-21. Service bulletin. EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. "PLEASE BE ADVISED THAT WATER PUMP PART NUMBERS C2Z21781, C2Z28248, AND C2Z29189 -- 3.0L V6 / 5.0L V8 -- COME WITH FOUR (4) MOUNTING BOLTS. PRIOR TO INSTALLING THIS PART, INSPECT THE PACKAGING AND MAKE SURE ALL FOUR (4) BOLTS ARE PRESENT."
SSM718222017-03-20. Service bulletin. EQUIPMENT:ELECTRICAL. "ISSUED MAY 2014: ISSUE DURING A RECENT MARKET VISIT IT WAS NOTED THAT A SIGNIFICANT NUMBER OF DEALERS HAVE BEEN CARRYING OUT PDI’S AND THEN RETURNING THE VEHICLE TO A STORAGE COMPOUND WITHOUT REFITTING THE TRANSIT RELAY OR RETURNING THE VEHICLE TO TRANSIT MODE. TRANSIT MODE / TRANSIT RELAY ARE DESIGNED TO PROTECT THE CUSTOMER’S BATTERY UP TO THE POINT OF DELIVERY. ALL VEHICLES IN STORAGE MUST HAVE THE TRANSIT RELAY IN PLACE OR BE IN TRANSIT MODE. ACTION: VEHICLES FITTED WITH A TRANSIT RELAY IF A NEW VEHICLE IS RETURNED TO A STORAGE COMPOUND FOLLOWING PDI THE TRANSIT RELAY MUST BE REFITTED TO THE VEHICLE. THE DEVICE MUST REMAIN ON THE VEHICLE UNTIL 72 HOURS PRIOR TO CUSTOMER DELIVERY. VEHICLES EQUIPPED WITH TRANSIT MODE. IF A NEW VEHICLE IS RETURNED TO A STORAGE COMPOUND FOLLOWING A PDI IT MUST BE RETURNED TO TRANSIT MODE. THE VEHICLE MUST REMAIN IN TRANSIT MODE UNTIL 72 HOURS PRIOR TO CUSTOMER DELIVERY."
JTB00352NAS12017-03-20. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. "SITUATION: THE RADIO FM1 PRESETS MAY BE INOPERATIVE AND THE RADIO MAY BE 'STUCK' ON THE AM WAVEBAND WHILE THE TOUCH SCREEN DISPLAYS 'FM1'. CAUSE: THIS MAY BE CAUSED BY HOW RADIO PRESETS ARE STORED IN THE HD RADIO™ MODULE."
JTB00344NAS12017-03-20. Service bulletin. EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. "SITUATION: AN EARTH STUD MAY BE BROKEN OR CROSS THREADED. CAUSE: THIS MAY BE CAUSED BY DAMAGE IN PRODUCTION OR DURING A REPAIR."
JTB00176NAS22017-03-17. Service bulletin. EXTERIOR LIGHTING:HEADLIGHTS; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. "SITUATION: THIS BULLETIN IS FOR INFORMATION ONLY; IT PROVIDES ACCEPTANCE STANDARDS RELATING TO THE LEVEL OF HEADLAMP INTERNAL CONDENSATION. CAUSE: CONDENSATION OR 'MISTING' ON THE INSIDE SURFACE OF THE HEADLAMP LENS MAY BE CAUSED BY NATURAL CONDENSATION THAT CAN BE EXPECTED UNDER CERTAIN ATMOSPHERIC CONDITIONS. CERTAIN LEVELS OF CONDENSATION ARE DEEMED ACCEPTABLE BY JAGUAR."
SSM717942017-03-17. Service bulletin. EQUIPMENT:ELECTRICAL; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. "ISSUE: FM1 PRESET CEASES TO OPERATE. (TUNER IS STUCK IN AM BAND WHILE TOUCH SCREEN DISPLAYS FM1) CAUSE: NO ERROR HANDLING OF FREQUENCY BEING STORED IN HD RADIO MODULE."
SSM717902017-03-17. Service bulletin. EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. EXCESSIVE NOISE MAY BE HEARD FROM THE CLIMATE CONTROL - IN-VEHICLE TEMPERATURE SENSOR / ASPIRATOR FAN IN DASHBOARD ON 13MY ONWARDS CAUSE: THE TEMPERATURE SENSOR / ASPIRATOR FAN MAY BE INCORRECTLY POSITIONED AGAINST ASPIRATOR DASHBOARD GRILLE, RESULTING IN AN AUDIBLE VIBRATION NOISE WHEN THE ASPIRATOR IS IN OPERATION. "ISSUE: FM1 PRESET CEASES TO OPERATE. (TUNER IS STUCK IN AM BAND WHILE TOUCH SCREEN DISPLAYS FM1) CAUSE: NO ERROR HANDLING OF FREQUENCY BEING STORED IN HD RADIO MODULE." OPERATION
JTB00278NAS22017-03-17. Service bulletin. EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; ENGINE AND ENGINE COOLING. "SITUATION: THE FLUID LEVEL IN THE ENGINE COOLANT SYSTEM EXPANSION TANK MAY FALL BELOW THE MINIMUM LEVEL OVER A PERIOD OF TIME OR A ‘LOW COOLANT LEVEL’ MESSAGE IS DISPLAYED IN THE MESSAGE CENTER. UPON INSPECTION, A LEAK MAY BE FOUND TO BE FROM THE FRONT OF THE ENGINE-DRIVEN COOLANT PUMP, TOGETHER WITH EXCESSIVE WEAR OF THE COOLANT PUMP BEARING."
SSM729262017-03-15. Service bulletin. STRUCTURE:BODY; EQUIPMENT. ISSUE: CUSTOMER MAY REPORT ERRATIC AMBIENT AIR TEMPERATURE READINGS OR DEFAULT SETTING (IE.-40°) APPEARING.
JTB00380NAS42017-03-10. Service bulletin. EQUIPMENT:ELECTRICAL; EQUIPMENT:APPLIANCE:AIR CONDITIONER; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE APPLICABLE) WORKING PROPERLY.
JTB00380NAS32017-02-27. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER. SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE APPLICABLE) WORKING PROPERLY.
SSM-683592016-09-16. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. "ISSUE: CUSTOMERS MAY REPORT THAT THEY ARE UNABLE TO PLAY MUSIC THROUGH THEIR ANDROID PHONE WHEN CONNECTED VIA CABLE TO USB - XK DOES NOT SUPPORT BLUETOOTH STREAMING. CAUSE: THIS COULD BE FOR A NUMBER OF REASONS NOT NECESSARILY RELATED TO THE VEHICLE OPERATION AND IS UNLIKELY TO BE A VEHICLE FAULT."

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.