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Service bulletin SSM67697

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10096025
Published by NHTSA2017-03-21
Manufacturer's numberSSM67697
Manufacturer's date2014-07-10
NHTSA componentEQUIPMENT:APPLIANCE:AIR CONDITIONER; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL

NHTSA's summary

"ISSUE: JAGUAR ENGINEERING HAVE BEEN MONITORING REPORTS FOR LACK OF COOLING FROM THE AIR CONDITIONING SYSTEM ON SOME HIGHER TIME IN SERVICE VEHICLES, WHERE INSUFFICIENT PERFORMANCE OF THE AIR CONDITIONING COMPRESSOR HAS BEEN FOUND TO BE THE ROOT CAUSE OF THE ISSUE. COMPRESSOR PART NO. C2D2790 & C2Z4345 ACTION: THE COMPRESSOR SUPPLIER IN CONJUNCTION WITH JAGUAR ENGINEERING HAVE MADE IMPROVEMENTS TO THE COMPRESSORS TO IMPROVE THEIR SERVICE LIFE AND RELIABILITY, AND TWO IMPROVED COMPRESSORS HAVE BEEN SUPPLIED TO PARTS OPERATIONS C2D2790 SUPERSEDES TO C2D38105 C2Z4345 SUPERSEDES TO C2D38106 PLEASE ENSURE THAT THE LATER PART NUMBER IS FITTED TO ANY VEHICLE THAT IS SUFFERING FROM LACK OF COMPRESSOR PERFORMANCE."

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Equipment and accessories, Heating and air conditioning

Vehicles listed
JAGUAR XF2009, 2010, 2011, 2012, 2013, 2014, 2015
JAGUAR XJ2010, 2011, 2012, 2013, 2014, 2015
JAGUAR XK2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
14V6730002014-10-27. ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR; ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
14V3890002014-07-01. EQUIPMENT:OTHER:LABELS; TIRES:TEMPORARY/EMERGENCY SPARE TIRE
14V2920002014-06-02. ELECTRICAL SYSTEM:SOFTWARE
14V1230002014-03-14. EQUIPMENT:OTHER:LABELS
13V3400002013-08-05. ELECTRICAL SYSTEM
20132682013-08-02. Electrical
12V5710002012-12-07. ELECTRICAL SYSTEM; FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
11V6040002011-12-28. EQUIPMENT:OTHER:LABELS
09V3160002009-08-07. EQUIPMENT:OTHER:LABELS
08V6070002008-11-24. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
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TUCC_APR2025_182025-05-05. Other. Leaking windshield that caused the water ingress on the electrical component.
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SSM720222023-02-06. Service bulletin. Seat Module DTC diagnostic help - Seats not moving in one direction
SSM720122023-02-06. Service bulletin. Incorrect diagnosis of Bluetooth connectivity
SSM719982023-02-06. Service bulletin. Apple iOS8, iPhone 6 and 6 Plus issue affecting phone operation
SSM71995Attachme2023-02-06. Service bulletin. Damaged Armrest Liner
SSM71995Attachme2023-02-06. Service bulletin. Damaged Armrest Liner
SSM71995Attachme2023-02-06. Service bulletin. Damaged Armrest Liner