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Service bulletin SSM71896

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10096029
Published by NHTSA2017-03-21
Manufacturer's numberSSM71896
Manufacturer's date2014-07-16
NHTSA componentEQUIPMENT:ELECTRICAL; POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)

NHTSA's summary

"ISSUE THE COMPLETE GEAR SHIFT MODULES (GSM) ARE BEING REPLACED WHEN THERE HAS BEEN A CLAIM REPORTED OF AN APPEARANCE DEFECT WITH THE ROTARY GEAR SELECTOR (ROTARY CONTROL KNOB) , WITH ISSUES SUCH AS PEELING CHROME AND ROUGH EDGES. THE ROTARY GEAR SELECTOR CAN BE REPLACED INDEPENDENTLY USING A SERVICE KIT SERVICE KIT C2D38186 IS AVAILABLE FOR XK150 12MY ONWARDS & XJ351 10MY ONWARDS SERVICE KIT C2Z8728 IS AVAILABLE XK150 & XF250 PRE 12MY SERVICE KIT C2Z29872 IS AVAILABLE ON XF250 12MY ONWARDS CAUSE ROTARY CONTROL KNOB BEING REPLACED DUE TO POOR APPEARANCE NOTE: THE ROTARY CONTROL KNOB SHOULD ONLY BE REPLACED UNDER WARRANTY IF THE APPEARANCE IS DUE TO A MANUFACTURING DEFECT"

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Equipment and accessories, Transmission and driveline, Automatic transmission

Vehicles listed
JAGUAR XF2012, 2013, 2014, 2015
JAGUAR XJ2010, 2011, 2012, 2013, 2014, 2015
JAGUAR XK2012, 2013, 2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SSM718962023-02-06. Service bulletin. Automatic transmission, rotary gear selector low level part
DVD134092023-01-03. Service bulletin. latest TSB SDD mapping
DVD134012023-01-03. Service bulletin. This update contains an enhancement to the TCM and PCM
DVD133052023-01-03. Service bulletin. This update contains an enhancement to the TCM - Transmission Control Module
DVD133022023-01-03. Service bulletin. This update contains an enhancement to the TCM ? Transmission Control Module
DVD131022023-01-03. Service bulletin. This update contains revised calibration files for the PCM ? Powertrain Control Module
SSM700182022-12-12. Service bulletin. Transmission DTC P0780-94
JTB00415NAS32022-11-14. Service bulletin. Loss Of Drive Or Flashing Gear Selector LED Indicator
DVD139-092022-07-25. Service bulletin. Software Update.
K215-NAS12022-06-21. Service bulletin. Neutral Intervention.