WenmarOpen by Wenmar Pro

Service bulletins for the 2014 Infiniti QX60

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

262 on file from NHTSA, as of 2026-10-19.

By type

By component

By trouble code

Bulletins, newest first
ITB13-055b2017-08-01. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM). CVT / TCM CALIBRATION DATA "WRITE" PROCEDURE This bulletin has been amended. APPLIED VEHICLES has been updated. SERVICE INFORMATION has been amended. A REPAIR TABLE has been added. Procedural steps have been added to SERVICE PROCEDURE. Discard all previous versions of this bulletin.
PC501 - 2013 JX32017-08-01. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION. CVT Software Update/Warranty Extension Parts Update 2 ***** Parts Update ***** Campaign Bulletin ITB16-048 has been revised to address a part change (in the event that parts are needed) and is now available on NNAnet & ASIST. o Valve Body Kit (3170E29X9C) will now include the Control Valve Assembly, Automatic Transmission Oil Strainer Assembly, Bracket, Band, Oil Pan Gasket, and Lip Seal. o The control valve assembly is only available in kit form, but the oil strainer assembly, bracket, band, oil pan gasket and lip seal will remain available for purchase separately The previously announced restriction on remanufactured CVT assemblies will be lifted on March 24, 2017. Parts will be available for order via normal process after that date. Orders placed via DCS prior to that date will be filled.
ITB17-0262017-08-01. Service bulletin. FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY. INFINITI; FUEL TANK IS SLOW OR DIFFICULT TO FILL IF YOU CONFIRM The fuel tank is slow or difficult to fill (filling nozzle shuts off before tank is full). IMPORTANT: Make sure this incident has been duplicated at a gas station by dealer service staff. ACTION Perform the Service Procedure in this bulletin, starting on the next page.
ITB17-0162017-08-01. Service bulletin. EQUIPMENT:ELECTRICAL. 2014 - 2016 QX60 OCCUPANT CLASSIFICATION SYSTEM RETROFIT SERVICE INFORMATION The information in this bulletin is provided for customers who have concerns with their Occupant Classification System (OCS) operation after all campaigns have been completed. Follow the steps in this bulletin to determine if this OCS retrofit procedure is applicable to the vehicle you are working on.
ITB16-048b2017-08-01. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. VOLUNTARY SERVICE CAMPAIGN 2013 JX35 AND 2014 QX60; CVT This bulletin has been amended. A correction was made to the DTC number on page 16. No other changes have been made. Please discard previous versions of this bulletin.
ITB16-048a2017-08-01. Service bulletin. EQUIPMENT. VOLUNTARY SERVICE CAMPAIGN 2013 JX35 AND 2014 QX60; CVT The Parts Information in this bulletin has been amended. No other changes have been made. Please discard previous versions of this bulletin.
ITB15-012g2017-08-01. Service bulletin. ENGINE. 2013 JX35 AND 2014 - 2017 QX60; CVT JUDDER AND DTC P17F0 OR P17F1 STORED This bulletin applies only to vehciles equipped with a 6 cylinder engine. This bulletin has been amended to add model years to the Applied Vehicles and change the parts information. No other changes have been made. Please discard all previous versions of this bulletin.
REVISION 3-PC4512017-08-01. Service bulletin. EQUIPMENT:ELECTRICAL. 2G Telematics Hardware Replacement Client Satisfaction Initiative The announcement from January 3, 2017 has been revised to include: - Campaign repair bulletin, ITB17-007 has been developed and is now available on NNAnet, and ASIST. Please discard earlier versions of this bulletin.
REVISION 2-PC4512017-08-01. Service bulletin. EQUIPMENT:ELECTRICAL. 2G Telematics Hardware Replacement Client Satisfaction Initiative The announcement from November 3, 2016 has been revised to include: - 283B0-3JA6A is the part number being used for all vehicles, except Q50 o This part supersedes the previous part (283B0-3JA5A). Retailers may continue to use the previous part until existing stock is exhausted. - 283B0-3JA7A is used for Q50 - These parts are not restricted and can be ordered through normal process Please discard previous versions of this announcement.
PC501 - 2013 JX32017-08-01. Service bulletin. POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION. CVT Software Update/Warranty Extension Parts Update ***** Parts Update ***** Infiniti has temporarily placed remanufactured CVT assemblies on parts restriction. All existing orders currently on backorder will be removed from the system, but will be fulfilled as parts become available. Do not submit new orders to replace cancelled orders. The cancelled orders will be filled as parts become available and prioritized as follows*: 1. CSC order 2. VOR order 3. STK order 4. SVC orders (beginning today) *Status of orders is as of time of cancellation Retailers may inquire about their position on the backorder list by sending an email including the following information to: DPICUSA@my-nissan-usa.com - Retailer number - Order number - Part number
ITB17-0022017-08-01. Service bulletin. ENGINE. INFINITI; OIL LEAKING AROUND TIMING CONTROL SOLENOID VALVE This bulletin does not apply to hybrid vehicles. IF YOU CONFIRM Engine oil is leaking from a valve timing control solenoid valve. And The valve timing control solenoid valve operates correctly and is not externally damaged, ACTION Replace the valve timing control solenoid valve O-ring with a new one using the Service Procedure starting on page 2.
ITB17-0012017-08-01. Service bulletin. POWER TRAIN. 2014 - 2017 QX60; FLUID LEAK CAUSED BY TRANSFER ASSEMBLY RIGHT SIDE DRIVE SHAFT SEAL This bulletin applies only to AWD equipped vehicles. IF YOU CONFIRM Fluid is leaking from the right side of the transfer assembly (see Figure 1). NOTE: The fluid leak is not caused by the seal shown in Figure 1. ACTION 1. DO NOT REPLACE the transfer assembly. 2. Reseal the transfer assembly. - Refer to the Electronic Service Manual (ESM), section DLN ? Driveline, for transfer assembly removal, reseal, and installation information. - Refer to page 2 and 3 for additional information. CAUTION: Be careful not to damage the transfer assembly right side drive shaft seal when reinstalling the drive shaft.
ITB12-076c2017-08-01. Service bulletin. STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS; STRUCTURE:BODY:DOOR. POWER BACK DOOR CALIBRATION This bulletin has been amended. Step 15 has been revised. No other changes have been made. Please discard previous versions of this bulletin.
PC501 - 2013 JX32017-08-01. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM). CVT Software Update/Warranty Extension Voluntary Service Campaign ***** Campaign Summary ***** Infiniti is conducting a Voluntary Service Campaign to reprogram the Transmission Control Module (TCM) to improve CVT service diagnostics. This diagnostic software update will enhance the retailer's ability to diagnose client concerns regarding Continuously Variable Transmission (CVT) operation; it does not repair any symptoms nor alter the drive characteristics of the vehicle. Specifically, the diagnostic logic will store two new Diagnostic Trouble Codes when "Judder" symptoms occur on vehicles. - P17F0 - "Judder" caused by belt slip - PF171 - "Judder" caused by control valve In addition to the installation of diagnostic software, Infiniti will also extend the warranty coverage on the CVT assembly (including internal CVT components, gaskets, and seals), CVT control valve body, and torque converter from its original duration of 72 months/70,000 miles to 96 months/94,000 miles (whichever occurs first). Coverage of other vehicle components remains unchanged, and all other terms, conditions, limitations and exclusions of Infiniti's New Vehicle Limited Warranty continue to apply. This CVT warranty extension is being provided as a client satisfaction effort to address client concerns; including those concerns expressed by plaintiffs in class action litigation, and is subject to final approval of the settlement of that litigation. In the interim, Infiniti will make any necessary repairs that would be covered under the extended CVT warranty.
PC451_PC452_PC452017-02-14. Service bulletin. EQUIPMENT. "2G TELEMATICS HARDWARE REPLACEMENT CLIENT SATISFACTION INITIATIVE ON FEBRUARY 26TH, 2016 INFINITI ANNOUNCED THAT IT WAS SENDING A REMINDER NOTIFICATION TO CLIENTS AFFECTED BY AT&T’S PLANNED DISCONTINUATION OF THE 2G CELLULAR NETWORK. IN JUNE 2016, INFINITI COMMUNICATED INSTRUCTIONS TO RETAILERS TO UPDATE NEW VEHICLES IN THEIR INVENTORY WITH 3G COMPATIBLE TELEMATICS CONTROL UNITS. AT THIS TIME, INFINITI IS BEGINNING THE PROCESS OF MAKING 3G COMPATIBLE HARDWARE AVAILABLE TO OWNERS OF AFFECTED VEHICLES AS IDENTIFIED ABOVE. THIS UPGRADE MAY REQUIRE AN OWNER MAKE A CO-PAYMENT IN ORDER TO RECEIVE THE 3G HARDWARE UPDATE. PLEASE REFER TO THE CHART PROVIDED ON PAGE 2 TO DETERMINE IF AN OWNER CO-PAY IS REQUIRED. THIS CLIENT SATISFACTION INITIATIVE INCLUDES BOTH THE HARDWARE UPGRADE AND A COMPLIMENTARY ONE-YEAR SUBSCRIPTION TO INFINITI CONNECTION PLUS TELEMATICS SERVICE; THIS DOES NOT APPLY TO PC454 (SEE PAGE 2 FOR DETAILS). NOTE: VEHICLE ELIGIBILITY WILL BE VIEWED ON THE SECOND PAGE OF SERVICE COMM (EXCEPT PC454). THIS ACTIVITY IS NOT DISPLAYED ON THE MAIN PAGE OF SERVICE COMM BECAUSE IT IS OPTIONAL FOR CLIENTS TO PARTICIPATE."
PC451_PC452 2G T2017-02-14. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. "PC451_PC452 2G TCU UPDATE - MAIL NOTIFICATION THE PURPOSE OF THIS ANNOUNCEMENT IS TO LET FIELD PERSONNEL KNOW THAT THE FIRST 22K OWNER MAILINGS HAVE BEEN SENT OUT TODAY. THIS FIRST MAILING WAS DIRECTED TOWARDS CURRENT INFINITI CONNECTION SUBSCRIBERS OR TRIAL PARTICIPANTS. THE REMAINING OWNER NOTIFICATIONS WILL BE SENT OUT BETWEEN NOW AND DECEMBER 1, 2016. OWNER NOTIFICATION TIMING FOR Q50 OWNERS IS STILL TBD BASED ON PARTS AVAILABILITY TIMING."
ITB16-0392017-02-14. Service bulletin. LATCHES/LOCKS/LINKAGES:DOORS:LATCH. "2014-2016 QX60; DOORS DIFFICULT TO CLOSE WITH TEMPERATURES BELOW FREEZING IF YOU CONFIRM: THE FOLLOWING INCIDENT, OR THE CUSTOMER REPORTS THIS INCIDENT: - THE VEHICLE HAS BEEN SETTING (NOT RUNNING) IN TEMPERATURES BELOW 14°F (-10°C) FOR AN EXTENDED PERIOD (SUCH AS OVERNIGHT). THEN - A SIDE DOOR IS OPENED. THEN - THE DOOR IS DIFFICULT TO CLOSE/LATCH, WILL NOT CLOSE/LATCH WITH NORMAL PRESSURE; REQUIRES ADDITIONAL EFFORT TO CLOSE/LATCH, OR THE DOOR MAY ONLY LATCH HALF WAY. THEN - THE DOOR WILL CLOSE/LATCH NORMALLY WHEN THE VEHICLE HAS WARMED UP (VEHICLE LEFT IN THE SUN, MOVED INDOORS, OR DRIVEN FOR SEVERAL MINUTES). NOTE: O THE ABOVE INCIDENT DOES NOT APPLY TO A REAR HATCH (BACK DOOR). O THE ABOVE INCIDENT, IF IT SHOULD OCCUR, COULD BE CONFIRMED OR REPORTED FOR ONE OR MORE SIDE DOORS. ACTION REPLACE THE DOOR LOCK FOR THE AFFECTED DOOR."
ITB12-011F2017-02-13. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). "TELEMATICS SERVICE INFORMATION VEHICLES EQUIPPED WITH FACTORY NAVIGATION SYSTEM THIS BULLETIN HAS BEEN AMENDED. MODIFICATIONS HAVE BEEN MADE TO INCLUDE QX30. NO OTHER CHANGES HAVE BEEN MADE. PLEASE DISCARD ALL PREVIOUS VERSIONS OF THIS BULLETIN."
ITB14-011C2017-02-13. Service bulletin. ENGINE; ELECTRICAL SYSTEM:IGNITION. "REMOTE ENGINE START NOT WORKING THIS BULLETIN HAS BEEN AMENDED. CHANGES HAVE BEEN MADE TO ITEMS 4 AND 13 IN THE SUPPLEMENTAL DIAGNOSIS TABLE. NO OTHER CHANGES HAVE BEEN MADE. PLEASE DISCARD PREVIOUS VERSIONS OF THIS BULLETIN. SERVICE INFORMATION IF A CUSTOMER STATES THE REMOTE ENGINE START (RES) FEATURE OF AN APPLIED VEHICLE IS “NOT WORKING”, MAKE SURE THE SYSTEM IS PROPERLY SET TO OPERATE: -THE IGNITION IS TURNED OFF -THE SHIFT SELECTOR IS IN PARK (P) -THE HOOD/DOORS/TRUNK LID/LIFT GATE ARE COMPLETELY CLOSED -NO OTHER OF THE VEHICLE’S INTELLIGENT KEYS (I-KEYS) ARE INSIDE, OR WITHIN “STARTING” RANGE OF, THE VEHICLE -THE I-KEY/KEY FOB (KEY FOB) IS WITHIN THE OPERATING RANGE OF 197 FT OR 60 M IF THE ABOVE CONDITIONS ARE MET, RES SHOULD WORK. 1. POINT THE KEY FOB AT THE VEHICLE. 2. PRESS THE LOCK BUTTON. 3. PRESS AND HOLD THE RES BUTTON WITHIN FIVE (5) SECONDS OF PRESSING THE LOCK BUTTON UNTIL THE TURN SIGNAL LIGHTS TURN ON. WHENEVER AN APPLIED VEHICLE HAS A CONCERN WITH THE REMOTE ENGINE START (RES) FEATURE NOT WORKING PROPERLY, MAKE SURE TO VERIFY THE INCIDENT BEFORE STARTING ANY DIAGNOSIS AND/OR REPLACING PARTS. FOR A BETTER UNDERSTANDING OF THE RES SYSTEM, REFER TO SECTION 3: ""PRE-DRIVING CHECKS AND ADJUSTMENTS > REMOTE ENGINE START OF THE APPLIED VEHICLE’S OWNER’S MANUAL. WHEN DIAGNOSING RES OPERATION, USE THE SUPPLEMENTAL RES SERVICE INFORMATION AND SUPPLEMENTAL DIAGNOSIS TABLE (STARTING ON PAGE 2) IN ADDITION TO THE ESM."
REVISION1-PC4542017-02-07. Service bulletin. EQUIPMENT. "THIS ANNOUNCEMENT HAS BEEN REVISED TO CLARIFY THIS ACTIVITY IS NOT AN OFFICIAL STOP SALE. RETAILERS MAY SELL VEHICLES THAT HAVE NOT BEEN UPGRADED. PLEASE REFER TO ADDITIONAL Q&A SUPPLIED IN THIS DOCUMENT. PLEASE DISCARD EARLIER VERSIONS OF THIS BULLETIN. ON FEBRUARY 26TH, INFINITI ANNOUNCED THAT IT WAS SENDING A REMINDER NOTIFICATION TO CLIENTS AFFECTED BY AT&T’S PLANNED DISCONTINUATION OF THE 2G CELLULAR NETWORK. IN LATE SUMMER 2016, INFINITI PLANS TO PROVIDE FURTHER INFORMATION TO AFFECTED CLIENTS REGARDING OPTIONS TO HAVE THEIR TELEMATICS UNITS UPDATED. AT THIS TIME, INFINITI IS CONDUCTING A RETAILER INVENTORY SERVICE ACTION ON AFFECTED UNITS IN RETAILER INVENTORY TO REPLACE THE 2G-COMPATIBLE TELEMATICS CONTROL UNIT WITH A TELEMATICS CONTROL UNIT DESIGNED TO CONNECT TO THE AT&T 3G CELLULAR NETWORK. THE AFFECTED VEHICLES ARE EITHER CURRENTLY IN RETAILER INVENTORY OR ASSIGNED AND IN TRANSIT TO THE RETAILER. INFINITI REQUESTS THESE VEHICLES BE UPDATED PRIOR TO SALE TO ENABLE CLIENTS TO ACCESS AVAILABLE INFINITI CONNECTION™ FEATURES, INCLUDING AUTOMATIC COLLISION NOTIFICATION AND EMERGENCY CALLING. THERE ARE APPROXIMATELY 142 Q50 VEHICLES IN RETAILER INVENTORY THAT ARE EQUIPPED WITH TELEMATICS CONTROL UNITS DESIGNED TO CONNECT TO THE 2G CELLULAR NETWORK. HOWEVER, THE HARDWARE UPGRADE SERVICE PROCEDURE IS NOT AVAILABLE AT THIS TIME. PLEASE DO NOT TAKE ANY ACTION AT THIS TIME ON Q50 VEHICLES THAT ARE EQUIPPED WITH A 2G-COMPATIBLE TELEMATICS CONTROL UNIT. FURTHER INSTRUCTIONS WILL BE PROVIDED AT A LATER DATE FOR THE TCU UPGRADE ON AFFECTED Q50 VEHICLES. INFINITI EXPECTS THIS COMMUNICATION TO OCCUR IN LATE SUMMER 2016. IMPORTANT: RETAILERS ARE REQUESTED TO INSTALL A 3G-COMPATIBLE TELEMATICS CONTROL UNIT IN VEHICLES AFFECTED BY THIS SERVICE ACTION PRIOR TO RETAIL TO ENSURE CLIENT SATISFACTION."
PC4542017-02-07. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. "ON FEBRUARY 26TH, INFINITI ANNOUNCED THAT IT WAS SENDING A REMINDER NOTIFICATION TO CLIENTS AFFECTED BY AT&T’S PLANNED DISCONTINUATION OF THE 2G CELLULAR NETWORK. IN LATE SUMMER 2016, INFINITI PLANS TO PROVIDE FURTHER INFORMATION TO AFFECTED CLIENTS REGARDING OPTIONS TO HAVE THEIR TELEMATICS UNITS UPDATED. AT THIS TIME, INFINITI IS CONDUCTING A RETAILER INVENTORY SERVICE ACTION ON AFFECTED UNITS IN RETAILER INVENTORY TO REPLACE THE 2G-COMPATIBLE TELEMATICS CONTROL UNIT WITH A TELEMATICS CONTROL UNIT DESIGNED TO CONNECT TO THE AT&T 3G CELLULAR NETWORK. THE AFFECTED VEHICLES ARE EITHER CURRENTLY IN RETAILER INVENTORY OR ASSIGNED AND IN TRANSIT TO THE RETAILER. INFINITI REQUESTS THESE VEHICLES BE UPDATED PRIOR TO SALE TO ENABLE CLIENTS TO ACCESS AVAILABLE INFINITI CONNECTION™ FEATURES, INCLUDING AUTOMATIC COLLISION NOTIFICATION AND EMERGENCY CALLING. THERE ARE APPROXIMATELY 142 Q50 VEHICLES IN RETAILER INVENTORY THAT ARE EQUIPPED WITH TELEMATICS CONTROL UNITS DESIGNED TO CONNECT TO THE 2G CELLULAR NETWORK. HOWEVER, THE HARDWARE UPGRADE SERVICE PROCEDURE IS NOT AVAILABLE AT THIS TIME. PLEASE DO NOT TAKE ANY ACTION AT THIS TIME ON Q50 VEHICLES THAT ARE EQUIPPED WITH A 2G-COMPATIBLE TELEMATICS CONTROL UNIT. FURTHER INSTRUCTIONS WILL BE PROVIDED AT A LATER DATE FOR THE TCU UPGRADE ON AFFECTED Q50 VEHICLES. INFINITI EXPECTS THIS COMMUNICATION TO OCCUR IN LATE SUMMER 2016. IMPORTANT: RETAILERS SHOULD NOT SELL OR TRADE ANY AFFECTED VEHICLES IN RETAILER INVENTORY SUBJECT TO THIS SERVICE ACTION UNTIL THE 3G-COMPATIBLE TELEMATICS CONTROL UNIT HAS BEEN INSTALLED."
EC16-0082016-07-07. Service bulletin. ELECTRICAL SYSTEM. SUMMARY TO BE PROVIDED ON A FUTURE DATE.
AT15-007E2016-07-07. Service bulletin. ENGINE. SUMMARY TO BE PROVIDED ON A FUTURE DATE.
ITB15-011B2016-07-07. Service bulletin. ENGINE; POWER TRAIN:AUTOMATIC TRANSMISSION. SUMMARY TO BE PROVIDED ON A FUTURE DATE.
AT14-017B2016-07-07. Service bulletin. ENGINE. SUMMARY TO BE PROVIDED ON A FUTURE DATE.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.