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Service bulletin ITB17-026

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10109195
Published by NHTSA2017-08-01
Manufacturer's numberITB17-026
Manufacturer's date2017-03-20
NHTSA componentFUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY

NHTSA's summary

INFINITI; FUEL TANK IS SLOW OR DIFFICULT TO FILL IF YOU CONFIRM The fuel tank is slow or difficult to fill (filling nozzle shuts off before tank is full). IMPORTANT: Make sure this incident has been duplicated at a gas station by dealer service staff. ACTION Perform the Service Procedure in this bulletin, starting on the next page.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Fuel system, Fuel tank

Vehicles listed
INFINITI EX352008, 2009, 2010, 2011, 2012
INFINITI EX372013
INFINITI FX352003, 2004, 2005, 2006, 2007, 2008, 2009, 2010
INFINITI FX352011
INFINITI FX352012
INFINITI FX372013
INFINITI FX452003, 2004, 2005, 2006, 2007, 2008
INFINITI G252008 to 2010
INFINITI G252011, 2012
INFINITI G252013
INFINITI G352003, 2004, 2005, 2006, 2007, 2008, 2009
INFINITI G352010 to 2013
INFINITI G372003 to 2007
INFINITI G372008, 2009, 2010, 2011, 2012, 2013
INFINITI I352004
INFINITI JX352013
INFINITI M352006, 2007, 2008, 2009, 2010
INFINITI M372011, 2012, 2013
INFINITI M452006, 2007, 2008, 2009, 2010
INFINITI M562011, 2012, 2013
INFINITI Q402015
INFINITI Q502014, 2015, 2016, 2017
INFINITI Q602014, 2015
INFINITI Q602017
INFINITI Q702014, 2015, 2016, 2017
INFINITI QX502014, 2015, 2016
INFINITI QX562004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
INFINITI QX602014, 2015, 2016, 2017
INFINITI QX702014, 2015, 2016, 2017
INFINITI QX802014, 2015, 2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
12V3980002012-08-14. FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
ITB15021A2021-05-10. Service bulletin. SERVICE INFORMATION If the clip for the fuel filler cap tether becomes lost or is detached for any reason, it is no longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. NOTE - Do not replace the fuel filler cap if only the pin is needed. See this bulletin for further detail.
ITB17-026b2019-01-07. Service bulletin. INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
ITB16-019C2017-02-13. Service bulletin. "2015-2016 QX80; FUEL GAUGE DROPS QUICKLY AFTER TANK FILLED AND SHORT DRIVE THIS BULLETIN HAS BEEN AMENDED. THE PARTS INFORMATION SECTION HAS BEEN REVISED. NO OTHER CHANGES HAVE BEEN MADE. PLEASE DISCARD PREVIOUS VERSIONS OF THIS BULLETIN. IF YOU CONFIRM AFTER FILLING UP THE FUEL TANK TO “FULL”, THE FUEL GAUGE WILL DROP DOWN TO ABOUT 7/8 (SEE FIGURE 1) QUICKLY AFTER A SHORT DRIVE. ACTION REPLACE THE COMBINATION METER. -LOOK UP THE COMBINATION METER PART NUMBER USING THE VIN WITH WIN/FAST OR EQUIVALENT, AND THEN ORDER THE CORRESPONDING NEW PART NUMBER LISTED IN THE PARTS INFORMATION ON NEXT PAGE THROUGH MODEL ELECTRONICS. -REFER TO THE ELECTRONIC SERVICE MANUAL (ESM), SECTION MWI – METER, WARNING LAMP & INDICATOR FOR REMOVAL AND REASSEMBLY."
ITB16-019B2017-02-13. Service bulletin. "2015 – 2016 QX80; FUEL GAUGE DROPS QUICKLY AFTER TANK FILLED AND SHORT DRIVE THIS BULLETIN HAS BEEN AMENDED. CHANGES HAVE BEEN MADE THROUGHOUT THIS BULLETIN. PLEASE DISCARD PREVIOUS VERSIONS OF THIS BULLETIN. IF YOU CONFIRM AFTER FILLING UP THE FUEL TANK TO “FULL”, THE FUEL GAUGE WILL DROP DOWN TO ABOUT 7/8 (SEE FIGURE 1) QUICKLY AFTER A SHORT DRIVE. ACTION REPLACE THE COMBINATION METER. -LOOK UP THE COMBINATION METER PART NUMBER USING THE VIN WITH WIN/FAST OR EQUIVALENT, AND THEN ORDER THE CORRESPONDING NEW PART NUMBER LISTED IN THE PARTS INFORMATION ON NEXT PAGE THROUGH MODEL ELECTRONICS. -REFER TO THE ELECTRONIC SERVICE MANUAL (ESM), SECTION MWI – METER, WARNING LAMP & INDICATOR FOR REMOVAL AND REASSEMBLY."
ITB-13-0442013-12-07. Service bulletin. INFINITI: THE INSTRUMENT CLUSTER HAS A WARNING INDICATOR, THAT ILLUMINATES, OF A LOOSE FUEL FILL CAP. MODEL YEARS 2012 AND UP. NO MODELS LISTED. *PE
ITB-09-012-F2013-12-07. Service bulletin. INFINITI: DUE TO A LOOSE FUEL FILL CAP, THE EVAP LEAK DTCS (P0442, P0455, P0456) ARE STORED AND MAY BE THE CAUSE. MODEL YEARS 2007-2011. NO MODELS LISTED. *PE
IT-B-08-041A2008-11-19. Service bulletin. INFINITI: HARD TO FILL FUEL TANK. FILLING NOZZLE CONTINUES TO CLICK OFF WHEN THE FUEL TANK IS MORE THAN 1/2 FULL. *PE
EC -08-0042008-09-19. Service bulletin. INFINITI: HARD TO FILL FUEL TANK. THE FUEL TANK IS DIFFICULT TO FILL MORE THAN 1/2. NOTE: FILLING NOZZLE CONTINUES TO CLICK OFF WHEN THE FUEL TANK IS MORE THAN 1/2 FULL. *PE