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Service bulletins for the 2020 Ford Edge

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

162 on file from NHTSA, as of 2026-10-19.

By type

By component

By trouble code

Bulletins, newest first
SSM 486192020-04-02. Service bulletin. UNKNOWN OR OTHER; ELECTRICAL SYSTEM. SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and the dealership is attempting to program new keys to the vehicle. The Workshop Manual (WSM), Section 419-01A Perimeter Anti-Theft Alarm - System Operation and Component Description has been updated to inform of the Controller Area Network (CAN) Protection Strategy. Follow the procedure outlined to prevent replacement of the Body Control Module (BCM) on CAN Protection Strategy equipped vehicles when original keys are lost and perimeter alarm is active. Refer to the WSM for further detail on the CAN Protection Strategy. Lost keys and replacement of BCM for lost keys is non-warrantable.
SSM 486182020-04-02. Service bulletin. ELECTRICAL SYSTEM. SSM 48618 - 2020 Various Vehicles - Equipped With SYNC 3 - Unable To Schedule Remote Start Using Fordpass Or Lincolnway Applications Some 2020 Ford and Lincoln vehicles may exhibit a symptom of no ability to schedule a remote start event using the FordPass or Lincolnway app. If only the scheduling portion of the remote start system is missing from the mobile app or not functioning, please ensure the customer has installed the latest version of the Ford Pass or Lincoln Way app from the mobile phones app store. The customer may also need to log out of the Ford Pass or Lincoln Way app, and then log back in. If the remote start system is not functioning using the key fob and/or the on-demand remote start function from Ford Pass or Lincoln Way application, refer to Workshop Manual (WSM), Section 303-06 for further diagnosis.
SSM 485792020-03-03. Service bulletin. EQUIPMENT; POWER TRAIN. Some 2018-2020 vehicles equipped with the 8F24, 8F35, 8F40, or 8F57 transmissions may have a trace amount of transmission fluid in the main control electrical connector. This is due to the connector being submerged in transmission fluid during the main control manufacturing process. A trace amount should be considered normal and will not affect the function of the transmission. Do not attempt a repair for this condition. If more than a trace amount of fluid is found, follow normal diagnostics in the Workshop Manual(WSM), Section 307-01>Diagnosis and Testing>Leakage Inspection.
SSM 485522020-03-03. Service bulletin. ELECTRICAL SYSTEM. SSM 48552 - 2020 Various Vehicles - Equipped With SYNC 3 - System Stating "In Michigan" When Using Push To Talk Navigation Some 2020 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit the infotainment system stating in Michiganwhen trying to select a point of interest using the push to talk feature on the navigation system. Engineering is currently working on a solution for this condition, which is expected to be available in May. Please monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
SSM 485512020-03-03. Service bulletin. ELECTRICAL SYSTEM. SSM 48551 - 2020 Various Vehicles Equipped With SYNC 3 Various SYNC Performance Related Concerns Some 2020 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit various performance related concerns such as: intermittent frozen or blank screen, voice prompts with excessive pause between words, remote start not able to be scheduled from Ford Pass or Lincoln Way, Sirius Travel link not working properly, CarPlay not launching on connection or a black screen when connected. To correct this condition, check for SYNC software update on FDRS or Oasis under SYNC the section. If an update is available, refer to WSM section 415-00 to update the APIM software. If the problem persists after programming or no update is available, refer to WSM, Section 415-00 for diagnosis. For claiming, use causal part 14G371 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 484682020-02-04. Service bulletin. ELECTRICAL SYSTEM. Some 2020 Escape/Corsair, Edge, Explorer, Fusion, Ranger, Transit Connect Vehicles equipped with a TCU may exhibit a "Battery Backup Component Failure" message in the cluster. This may be accompanied by DTC 1477-09 - Backup Battery Component Failure. This may be due to the TCU experiencing a sudden temperature change. To correct this condition, reprogram the TCU using the appropriate Ford diagnostic scan tool. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 484442020-02-04. Service bulletin. EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM. Some 2020 Ford and Lincoln vehicles may exhibit a symptom of no ability to schedule a remote start event using the FordPass or Lincolnway app. If only the scheduling portion of the remote start system is not functioning, no repair attempts should be made to correct this condition. If the remote start system is not functioning using the key fob and/or the on-demand remote start function from FordPass or Lincolnway application, refer to Workshop Manual (WSM), Section 303-06 for further diagnosis. Do not attempt repairs at this time. Engineering is currently investigating, monitor OASIS for updates.
SSM 484302020-02-04. Service bulletin. ELECTRICAL SYSTEM. Some 2018-2020 Escape/Corsair, Edge, Explorer, Fusion, Transit Connect Vehicles equipped with a TCU may exhibit a "Battery Backup Component Failure" message in the cluster. This may be accompanied by DTC 1477-09 - Backup Battery Component Failure. This may be due to the TCU experiencing a sudden temperature change. To correct this condition, reprogram the TCU using the appropriate Ford diagnostic scan tool. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 484232020-01-08. Service bulletin. POWER TRAIN. Some 2015-2020 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 19-23862020-01-07. Service bulletin. POWER TRAIN. Some 2019-2020 Edge/Nautilus/Transit Connect and 2020 Escape/Corsair vehicles equipped with a 8F35 transmission may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0766 stored in the powertrain control module (PCM) and/or intermittent no reverse engagement concerns. This may be due to contamination in the main control valve body separator plate orifice. To correct the condition, follow the Service Procedure steps to clean the contamination from the main control plate.
SSM 483452019-12-05. Service bulletin. ENGINE AND ENGINE COOLING. Some 2019-2020 Edge/Escape/Nautilus/Corsair vehicles equipped with 2.0L EcoBoost engines may exhibit low coolant, white smoke from the tailpipe, an over temperature warning in the instrument panel cluster (IPC), external coolant leaking, and/or illuminated MIL with DTCs P0217, P0401, P1026, P1285, P1299, P2196 or P2467 stored in the PCM. This may be due to an EGR Cooler that is leaking coolant into the engine intake and exhaust system. The EGR cooler should be inspected first to detect the presence of any internal leaks by a visual inspection and a pressure test as defined in the Workshop Manual (WSM). If any coolant is found leaking from the coolant chamber into the exhaust chamber, replace the EGR cooler. If no issues are detected with the EGR cooler, continue repair diagnosis using standard diagnostic procedures as defined in the WSM.
SSM 483392019-12-05. Service bulletin. ELECTRICAL SYSTEM. Some 2020 Ford and Lincoln vehicles equipped with a TCU may exhibit incomplete user authorization and/or no authorization pop-up received on the SYNC infotainment system. Verify that Customer Connectivity Settings (CCS) are turned ON from the SYNC infotainment system, the vehicle ignition is on, and the vehicle is in an area with cellular coverage. Then select Activate Vehicle on the Ford Pass/Lincoln Way mobile app. If the concern persists, delete the VIN from the mobile app, re-add the VIN, and select Activate Vehicle. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.