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Service bulletins for the 2014 Ford C-max

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

111 on file from NHTSA, as of 2026-10-19.

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Only bulletins with component: Electrical system are shown. Show all

Bulletins, newest first
SSM 465342017-08-01. Service bulletin. ELECTRICAL SYSTEM. Some 2013-2017 Fusion Hybrid Energi built on or before 24-Mar-2017, 2012-2016 Focus Electric and 2013-2016 C-MAX Energi and equipped with a TCU may exhibit inoperative remote features via MyFord Mobile app, discharged battery, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct, perform any open TCU field service actions (FSAs). If U0198 DTC remains, remove the TCU fuse for 5 minutes then reinstall prior to programming. Reprogram the TCU using Integrated Diagnostic System (IDS) release 104.05 or higher. An internet connection is required. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14G229 and applicable labor operations in section 10 of the SLTS manual.
SSM 463712017-03-20. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. SOME 2012-2017 FOCUS ELECTRIC/2013-2017 CMAX ENERGI/FUSION ENERGI/2015-2017 MKC/MKZ/2016-2017 MKX AND 2017 CONTINENTAL VEHICLES OPERATING WITH A 3G TCU ON OR BEFORE 16-JAN-2017 MAY NOT RESPOND TO CUSTOMERS REMOTE COMMANDS VIA MYLINCOLN/MYFORD MOBILE PHONE APPLICATIONS. 2G NETWORKS WERE DECOMMISSIONED ON 16-JAN-2017. IF THE 3G TCU WAS OPERATING ON A 2G NETWORK, IT WILL NOT AUTOMATICALLY ATTEMPT TO RECONNECT TO THE REPLACEMENT 3G NETWORK. TO CORRECT, RESET THE TCU BY REMOVING ITS POWER FUSE FOR 5 MINUTES. IF THE CONCERN IS STILL PRESENT, FOLLOW NORMAL DIAGNOSTICS IN WORKSHOP MANUAL (WSM), SECTION 415-00. REFER TO PTS OASIS HOME PAGE FOR TCU VERSION IDENTIFICATION. FOR CLAIMING, USE CAUSAL PART 14G229 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.
TSB 17-00152017-03-17. Service bulletin. ELECTRICAL SYSTEM:STARTER ASSEMBLY. SOME 2013-2016 C-MAX ENERGI VEHICLES MAY EXHIBIT AN INTERMITTENT STALL/NO CRANK WITH A STOP SAFELY NOW WARNING MESSAGE IN THE INSTRUMENT PANEL CLUSTER (IPC), ILLUMINATED MALFUNCTION INDICATOR LAMP (MIL) WITH BATTERY ENERGY CONTROL MODULE (BECM) DIAGNOSTIC TROUBLE CODES (DTCS) U3012, P0B37 AND/OR SECONDARY ON-BOARD DIAGNOSTIC MODULE-C (SOBDM-C) P0A0A. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.
SSM 462982017-03-15. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY. THE EV RANGE AFTER FULLY CHARGING A 2012-2016 FOCUS ELECTRIC, 2013-2016 C-MAX/FUSION ENERGI MAY VARY AFTER EACH CHARGING EVENT. THE WINDOW STICKER INDICATES 0-19 MILE RANGE FOR 2013-2016 CMAX/FUSION ENERGI. VARIATION OF EV RANGE MAY NOT INDICATE A BATTERY OR CHARGING CONCERN. EV RANGE IS SIMILAR TO THE DTE DISPLAY ON GASOLINE VEHICLES, EV RANGE WILL VARY WITH DRIVING/OPERATING CONDITIONS. CONDITIONS INCLUDE: EXTREME OUTSIDE TEMPERATURES, TERRAIN, DRIVING STYLE, CITY OR HIGHWAY DRIVING, TIRE PRESSURE, AND USE OF ACCESSORIES. IF THE CUSTOMER REPLACES THE LOW ROLL RESISTANCE TIRES WITH A MORE AGGRESSIVE TREAD THE RANGE WILL SUFFER. USING THE CABIN HEATER AND A/C, WHICH ARE ELECTRIC, WILL ALSO DECREASE EV RANGE. TO TEMPORARILY REMOVE THE IMPACT OF DRIVING/CLIMATE HISTORY, RESET THE LIFETIME SUMMARY OR DRIVING HISTORY BY USING THE SETTINGS MENU ON THE LEFT SIDE OF THE INSTRUMENT CLUSTER, UNDER DISPLAY
TSB 16-01572017-03-06. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SOME 2013-2014 C-MAX ENERGI VEHICLES MAY EXHIBIT A CONCERN WITH A DISCHARGED 12 VOLT BATTERY. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.
SSM 461082017-02-04. Service bulletin. ELECTRICAL SYSTEM:STARTER ASSEMBLY. SOME 2013-2016 C-MAX PHEV VEHICLES MAY EXHIBIT AN INTERMITTENT STALL/NO CRANK WITH A STOP SAFELY NOW WARNING MESSAGE IN THE INSTRUMENT PANEL CLUSTER (IPC) WITH BATTERY ENERGY CONTROL MODULE (BECM) DTCS U3012,P0B37, AND/OR SECONDARY ON-BOARD DIAGNOSTIC MODULE C(SOBDMC) P0A0A. INSPECT LOW VOLTAGE INTERLOCK CIRCUITS, CYB03 AND CYB04 FOR AN INTERMITTENT SHORT TO GROUND. INSPECT THE CIRCUITS FOR WIRE CHAFING ON THE 10B689 HARNESS NEAR C4002 BETWEEN THE TRACTION BATTERY COVER PLATE AND THE TRACTION BATTERY, REMOVE THE AFFECTED CIRCUIT FROM THE CONNECTOR, APPLY HEAT SHRINK TUBING OVER THE CHAFED AREA OF THE CIRCUIT AND APPLY ANTI-ABRASION TAPE. SECURE THE 10B689 HARNESS TO PREVENT REPEAT OCCURRENCE. USE APPLICABLE LABOR OPERATIONS FROM SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.
SSM-458662016-09-24. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE. 2013-2016 FOCUS/C-MAX - REMOTE KEYLESS ENTRY (RKE) PROGRAMING CONCERNS
SSM-458212016-08-30. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. SIRI EYES FREE FUNCTIONAL ISSUES USING BLUETOOTH AND APPLE IOS 9.2 AND 9.2.1
ASI-450982015-09-23. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY. FORD: THE BATTERY ENERGY CONTROL MODULE (BECM) NEEDS REPROGRAMMING TO LATEST CALIBRATION TO RESET DIAGNOSTIC TROUBLE CODE (DTC) P0B13 AFTER CONNECTING TO ELECTRIC CHARGING STATION. MODEL 2013-15 C-MAX PHEV, FUSION PHEV. *PE
ASI-450902015-09-22. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE. FORD/LINCOLN: ON SOME VEHICLES, AFTER MODULE PROGRAMMING PROCEDURE OR OTHER ROUTINE SERVICE HAS BEEN PERFORMED, THE MALFUNCTION INDICATOR LAMP WOULD ILLUMINATE DUE TO VARIOUS RESETS OF MODULES. MODEL 2013-16 FUSION, MKZ, 2013-15 C-MAX, 2015 F-150, MKC. *PE
TSB-15-00892015-09-02. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY. FORD: A 12 VOLT BATTERY WILL DISCHARGE ON CERTAIN VEHICLES. MODEL 2013-14 C-MAX ENERGI. *PE
15B042015-08-24. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. TSB CONTAINS OWNER NOTIFICATION LETTER. SELECT DOCUMENT SEARCH BUTTON BELOW. FORD 2013-2014 C-MAX HYBRID: CUSTOMER SATISFACTION PROGRAM REGARDING 12VOLT BATTERY TEST AND MODULE SOFTWARE UPDATE. *LJ
TSB-14-01732015-08-01. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY. FORD: AFTER FOUR WHEEL FLAT TOWING BEHIND RECREATIONAL VEHICLE, VEHICLE MAY EXPERIENCE DISCHARGED OF 12 VOLT BATTERY AND/OR SERVICE ADVANCE TRAC CLUSTER MESSAGE. MODEL 2013-14 C-MAX HYBRID OR ENERGI. *PE
15B042015-07-29. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. THIS TSB CONTAINS AN OWNER LETTER. SEE DOCUMENT SEARCH BUTTON BELOW. BULLETIN INFORMATION INVOLVING 2013-2014 MODELYEAR C-MAX HYBRID ELECTRIC VEHICLES SOFTWARE UPDATE. SOME OF THE VEHICLES , CERTAIN ELECTRONIC CONTROL MODUES MAY NOT TIME OUT OR POWER DOWN CORRECTLY WHEN VEHICLE IS NOT IN USE. *LJ UPDATED 08/20/2015*LJ
TSB-14-01552015-02-03. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY. FORD: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. ON SOME VEHICLES, THE 12 VOLT BATTERY IS EXPERIENCE A DISCHARGE AND TO CORRECT THIS ISSUE, A SERVICE PROCEDURE HAS BEEN PROVIDED. MODEL 2013-14 C-MAX. *PE
ASI-445592014-10-01. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY. LINCOLN/FORD: AN INVESTIGATION BY ENGINEERS IS BEING DONE DUE TO DISCHARGE FROM 12 VOLT BATTERY AND INSPECTIONS OF WATER PUMP CONNECTORS FOR CORROSION OR DAMAGE. MODEL 2013-2014 C-MAX, FUSION HYBRID, MKZ HYBRID. *PE
SB-14-00712014-07-18. Service bulletin. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. FORD: THE INSTRUMENT PANEL WILL ILLUMINATE, ON SOME HYBRID/ENERGI VEHICLES, SERVICE ENGINE SOON LIGHT OR WRENCH LAMP ICON. MODEL 2013-2014 C-MAX. *PE
TSB-14-00702014-07-17. Service bulletin. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. FORD: IN MESSAGE CENTER, A FALSE LIFTGATE AJAR WARNING INDICATOR, MAY ILLUMINATE. MODEL 2013-2014 C-MAX. *PE
ASI-444012014-06-25. Service bulletin. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. FORD: WHEN THE OIL MAINTENANCE ON, IN DISPLAY MESSAGE CENTER, VEHICLE GAS ENGINE CONTINUOUSLY RUN AND ELECTRIC ONLY OPERATION IS NOT AVAILABLE, AND NOT BE CONFUSED WITH OIL CHANGE MONITOR. 2013-2014 C-MAX, FUSION ENERGI. *PE
ASI-443892014-06-16. Service bulletin. ELECTRICAL SYSTEM:STARTER ASSEMBLY; ENGINE. FORD: DIAGNOSTIC TROUBLE CODE (DTC) 01594 IS SET IN BODY CONTROL MODULE (BCM) AND NO OTHER CODES, AFTER REMOTE STARTING AND WITH A START STALL SYMPTOM, WITHIN 20 SECONDS. MODEL 2012-2014 FOCUS, 2013-2014 ESCAPE, C-MAX. *PE
ASI-443602014-04-04. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. FORD: THE BODY CONTROL MODULE (BCM) COULD HAVE LOW VOLTAGE FROM POOR GROUND, CAUSING AN INTERMITTENT, ERRATIC OPERATION OF SEVERAL COMPONENTS, IF DIAGNOSTIC TROUBLE CODE (DTC) IS PRESENT. MODEL 2013 C-MAX, 2013-2014 ESCAPE, FOCUS. *PE
TSB-13-12-242014-02-25. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY. FORD/LINCOLN: THERE IS A NO START CONDITION AND THE RED TRIANGLE LAMP WILL ILLUMINATE AND THE BATTERY ENERGY CONTROL MODULE (BECM) WILL NEED REPROGRAMMING TO LATEST CALIBRATION DUE TO STORAGE OF DIAGNOSTIC TROUBLE CODES (DTC) P0ADC, P0AE0 AND/OR P0AE7. MODEL 2013 C-MAX, 2013-2014 FUSION, MKZ. *PE
TSB-13-12-172014-02-19. Service bulletin. ENGINE; ELECTRICAL SYSTEM:SOFTWARE. FORD: IN SOME VEHICLES, THE SERVICE ENGINE SOON LAMP, MAY ILLUMINATE, WITH DIAGNOSTIC TROUBLE CODE (DTC) P2183, IN POWERTRAIN CONTROL MODULE (PCM), THAT NEEDS TO BE REPROGRAM WITH LATEST CALIBRATION. MODEL 2013 C-MAX, 2014 FUSION. *PE

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.