Service bulletin SSM-45821

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10078990
Published by NHTSA	2016-08-30
Manufacturer's number	SSM-45821
Manufacturer's date	2016-05-13
NHTSA component	ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

SIRI EYES FREE FUNCTIONAL ISSUES USING BLUETOOTH AND APPLE IOS 9.2 AND 9.2.1

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Software

Vehicles listed
FORD C-MAX	2013, 2014, 2015, 2016
FORD EDGE	2011, 2012, 2013, 2014, 2015, 2016
FORD ESCAPE	2013, 2014, 2015, 2016
FORD EXPEDITION	2015, 2016
FORD EXPLORER	2011, 2012, 2013, 2014
FORD F-150	2013, 2014, 2015, 2016
FORD F-250 SD	2013, 2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
FORD F-350 SD	2013, 2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
FORD F-450 SD	2013, 2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
FORD F-550 SD	2013, 2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
FORD F-650 SD	2013, 2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
FORD F-750 SD	2013, 2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
FORD FLEX	2011, 2012, 2013, 2014, 2015, 2016
FORD FOCUS	2012, 2013, 2014, 2015, 2016
FORD FUSION	2013, 2014, 2015
LINCOLN MKC	2015, 2016
LINCOLN MKS	2013, 2014, 2015, 2016
LINCOLN MKT	2013, 2014, 2015, 2016
LINCOLN MKX	2011, 2012, 2013, 2014, 2015, 2016
LINCOLN MKZ	2013, 2014, 2015, 2016
LINCOLN NAVIGATOR	2015, 2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
11V128000	2011-02-24. ELECTRICAL SYSTEM:SOFTWARE

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SSM 50375	2021-12-27. Service bulletin. Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.
SSM 49330	2020-12-04. Service bulletin. Some 2016-2018 Edge vehicles may exhibit an intermittently inoperative turn signal tick-tock sound from the instrument panel cluster (IPC) when the turn signal is active. This may be due to the software in the IPC. To correct the condition, reprogram the IPC using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use causal part 10849 Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 20-2369	2020-11-05. Service bulletin. Some 2015-2016 F-Super Duty pickup vehicles equipped with a 6.7L diesel engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P24A0 stored in the powertrain control module (PCM). This may be due to various strategies within the PCM software. To correct the condition, follow the service procedure to reprogram the PCM.
TSB 20-2278	2020-11-05. Service bulletin. Some 2013-2018 F-150 vehicles equipped with Electronic Shift On-The-Fly (ESOF) 4-wheel drive (4WD) may exhibit an intermittent grinding noise while driving in 2-wheel drive (2WD) mode most commonly on acceleration. This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
20B27	2020-11-04. Service bulletin. In affected vehicles, the transmission torque converter may overheat in certain driving conditions. If the torque converter overheats it can lead to adverse NVH, rough idle, and low performance concerns. Ultimately this will require internal transmission repairs to resolve the concern. Ford Motor Company has developed and update to the Powertrain Control Module software that helps protect the transmission torque converter from overheating when exposed to certain driving styles.
TSB 20-2255	2020-09-02. Service bulletin. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F150/Focus/CMAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.
SSM 47710	2019-03-04. Service bulletin. Some 2014-2015 Escape, 2015 C-Max and Focus vehicles equipped with integrated remote start may exhibit an illuminated MIL with diagnostic trouble code (DTC) P0116 in the powertrain control module (PCM) immediately following a remote start event. Vehicles may also display a warning message stating Engine Coolant Over Temperature. This condition may occur when remote start is used and the vehicle is allowed to time out (engine shuts off). Reprogram the body control module (BCM) using the latest software version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 12A648 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 47041	2018-06-11. Service bulletin. Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
SSM 47211	2018-05-21. Service bulletin. Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. SYNC software updates are now available under the OASIS Tab SYNC selection. If update is available, refer to WSM Section 415-00 and update APIM software. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
SSM 46891	2017-12-14. Service bulletin. Some 2016 Escape and Focus vehicles equipped with a front control display interface module (FCDIM) may exhibit the inability to store AM/FM presets and/or preset buttons work erratically. Engineering is currently investigating this concern. Until a new service procedure and/or parts are available use the pre-set buttons in the following manner. To store/program a new station for a pre-set location, press and hold desired button for 3 seconds. To select a previously programmed pre-set location, perform a quick press and release of the button. Refer to Workshop Manual (WSM) Section, 415-00 for normal diagnostics. Continue to monitor OASIS for updates.