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Service bulletins for the 2014 Dodge Durango

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

372 on file from NHTSA, as of 2026-10-19.

By type

By component

By trouble code

Bulletins, newest first
90041442019-12-02. Service bulletin. EQUIPMENT. RADIO, MULTI Media For RA3 and RA4 8.4? radio concern of reoccurring update request pop-up on each key cycle after a radio FOTA (Firmware Update Over the Air) has been completed, please DO NOT replace the radio. To recover the radio, 12v power needs to be disconnect from the radio to clear radio memory either by removal of the radio fuse or preforming a battery disconnect. Note: Fuse removal is the preferred method. The radio needs to be disconnected from power long enough to clear memory and discharge the Capacitance within the radio. Please refer to the latest in diagnostics for further information.
08-089-192019-10-28. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. Flash Over The Air (FOTA) Software Update RA3 and RA4 Radio This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update.
90032202019-10-28. Service bulletin. EQUIPMENT; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
90040362019-07-15. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER; EQUIPMENT. ACTUATOR, A/C and Heater Before replacing HVAC actuator, please contact either Thomas Conway (248) 635-7090 or Paul Aquino (248) 854-4819. Engineering is looking to gather infomation on fail mode and customer concern. If no response in 15 minutes, proceed with repair.
08-123-152019-05-20. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. RA2 RG2 RJ2 Radio Enhancements This bulletin involves updating the radio's software. The customer may notice one or more of the following: ? Potential for inoperative or blank radio display. ? Radio displays message ?Please insert update USB? ? AM/FM presets lost over an ignition cycle. ? Ipod Synchronization will be incomplete causing the voice recognition to be inoperative. ? Display shows multiple USB media song titles in the browse menu. ? System incorrectly comes up in Aux mode. ? Unable to change CD tracks with steering wheel controls. ? May be able to change AM/FM frequencies while changing SXM frequencies. ? Display screen dim. ? Paired phone list is deleted after ignition cycle. ? Not able to pair phone. ? Unable to delete paired device from list. ? Removed the ability to pair phones while the vehicle is in motion. ? Voice command not able to play new text messages. ? SXM presets are lost at times. ? SXM disappeared and failed to re-register. ? Intermittently the wrong selected media is played. ? Noises (pops and cracks) for AM/FM. ? Audio controls are locked out after using Voice Recognition (VR). ? IPOD will not resume playing after phone call. ? IPOD ?Repeat? function is not turned on. ? IPOD songs not accessible through VR without ?genre?. ? IPOD shuffle does not continue after ignition cycle. ? Not able to restore to default setting. ? Potential for battery draw on E-Call function. ? Steering wheel control seek up/down function not working. ? Steering wheel control press and hold skipping channels. ? Intermittently the wrong pop-ups or displays is shown. ? Intermittently the phone or media will freeze. ? Presets or clock setting are lost after software updates. ? Climate ON/OFF pop-up will not longer appear. ? Can?t change media source to Disc. ? Wrong EQ setting being used. ? Mute function not working correctly. ? No audio on phone calls. Improvements ? VR command, p
08-083-15 REV B2019-05-20. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. Flash: Bass, Mid, Treble Adjustment Causes Erratic Volume Increases This bulletin involves reprogramming the Amplifier (AMP) with the latest available software. The customer may describe when changing the radio tone settings (bass, mid, treble) the volume levels may be erratic. Depending where the volume is set, the volume changes may be very loud or very quiet. Example: When the volume is set to 8 and making adjustments to the tone settings, the volume can increase by 15 db. When the volume is set to 25 and making adjustments to the tone settings, there maybe no volume changes. The customer may also describe when listening with the volume set to 9 there is more bass and less mid/high. When the volume is set to 10 is less bass and more mid/high (WD,WK, W2 and W3 only).
68079487A2019-05-20. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER; EQUIPMENT ADAPTIVE/MOBILITY. Part Description: HVAC evaporator and HVAC filter Issue Description: Odor coming from HVAC system. Please call one of these 3 people on their cell phone before replacing the HVAC filter or the evaporator:~ Pat Presti ? (248) 379-0972~ Ken Deneau ? (248) 576-1870~ Murali Govindarajalu ? (248) 421-2483
18-096-152019-05-20. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; POWER TRAIN; ENGINE. Flash: Diagnostic And System Improvements This bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software. A small number of customers may experience one or more of the symptoms/conditions listed below or a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set. If any of the following DTCs have been set perform the Diagnosis: - U0140 - Lost Communication With Body Control Module. Attempting to clear this DTC will be unsuccessful. - P0300 - Multiple Cylinder Misfire (only applies to 5.7L engines). - P0573 - Brake Switch 1 Stuck Off. The following powertrain system improvements/enhancements are also included in this software release: - Corrected a generic scan tool display issue regarding Mode 6 data accuracy. - Improved transmission Quick Learn routine performance (only applies to 5.7L engines).
18-082-152019-05-20. Service bulletin. ENGINE; ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN. Flash: Powertrain Diagnostic And System Improvements This bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software. The following powertrain system improvements/enhancements are included in this software release. These symptoms are broken down by vehicle. 2015 WK 3.0L engine (Sales Code EHD) ? Enhancements to remote engine start. 2015 WK 5.7L engine (Sales Code EZH) ? Enhancements to improve a slight lag or hesitation during Multi Displacement System (MDS) mode transitions. ? Enhancements to improve a slight drop in engine RPM when the vehicle is shifted to reverse or drive within 3 seconds of a cold start. ? Malfunction Indicator Lamp (MIL) illuminated with Diagnostic Trouble Code (DTC) U0140-00 - Lost Communication with Body Control Module (BCM). 2014 WD 5.7L engine (Sales Code EZH) ? Enhancements to improve a slight drop in engine RPM when the vehicle is shifted to reverse or drive within 3 seconds of a cold start. 2015 WD 5.7L engine (Sales Code EZH) ? Enhancements to remote engine start.
08-103-152018-12-17. Service bulletin. EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT. RG3 RG4 RJ3 RJ4 Radio Enhancements This bulletin involves inspecting and updating the radio software, if required. ? Duplicate song titles may be displayed in USB mode. ? Last track is displayed but next track is being played. ? SD, USB or BTSA modes may become non-functional for a given ignition cycle. ? Track names may be displayed twice in USB or SD media modes. ? Voice Recognition command ?Set Temperature? may not respond in Fahrenheit. United Kingdom (UK) Vehicle only. ? DAB (Digital Audio Broadcast) is inoperative. ? Wrong routing for addresses with a longitude between 0 and -1 degrees. ? Speed Camera UK & Spain complaining that the speed camera feature was not available with the latest MY14 software. ? DAB preset list on the top of the screen doesn't change while scrolling with steering controls. ? Rear view camera jitter. ? Tuner reception software enhancements. ? HVAC temperature control enhancements. ? SRT soft button missing for radios when vehicle is equipped with SRT feature (EMEA /LATAM markets only). ? Battery drain due to the radio and cluster back-lighting staying on. ? Postal Code smart speller logic enhancements (EMEA markets only). ? AM/FM steering wheel mode switch button not working (LATAM markets only). ? Navigation Lockout Disable while vehicle is in motion (EMEA markets only). ? Removed network status indicators for SRT/APPS. ? Voice Recognition (VR) says 'cancel' when starting (App) applications. ? iPod would not resume playing after a VR session or phone call. ? Removed the cell signal indicators in the SRT and Apps button on non-US vehicles. ? rear camera may show a black screen for 3 seconds upon going to reverse. ? Navigation would not start or would lose position. ? Removal of parental control under Apps menu. ? Turn by Turn navigation in the cluster set to ON by default. ? Transfer button does not pick-up and transfer incoming call. ? Some Russian letters are caps when they sho
08-100-152018-12-17. Service bulletin. ELECTRICAL SYSTEM:STARTER ASSEMBLY; STRUCTURE:BODY:HATCHBACK/LIFTGATE; ELECTRICAL SYSTEM. Flash: Radio Frequency Hub Module (RFHM) Enhancement This bulletin involves updating the Radio Frequency Hub Module (RFHM) software. The customer may experience one or both of the following condition: ? Vehicle will not start. If the backup start mode is tried (press the FOB against the Start/Stop button) a message in the cluster will be displayed ?Key Not Detected?. ? The power liftgate intermittently may not open. It may be required to press the power liftgate button on the FOBIK two more times to open the power liftgate.
24-005-152018-12-17. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT; EQUIPMENT:APPLIANCE:AIR CONDITIONER. Flash: Temperature Control Enhancement This bulletin involves reprogramming the HVAC Module with new software. Customers may experience the following condition: ? Vehicle cabin temperature seems too warm even after reducing the Automatic Temperature Control setpoint. ? Heat mode becomes active when the radio is configured to read in °C and cabin temperature is set to LO. Updating the HVAC software will correct these conditions.
08-016-15 REVA2018-12-10. Service bulletin. ELECTRICAL SYSTEM. Poor Radio Reception This bulletin involves replacing the satellite antenna if needed. A customer may experience, SXM (Sirius/XM) radio has intermittent muting. This occurs in areas where XM signal is degraded and cell signal is very weak. The condition happens when the optional vehicle internet connection through the cell network is in use with the internal vehicle Wi-Fi. This Symptom/Condition Only Applies to 2014-2015 WD, WK or KL Vehicles. A customer may experience a popping noise when listening to AM stations.
05-002-152018-12-10. Service bulletin. SERVICE BRAKES, HYDRAULIC; SERVICE BRAKES, AIR:DISC:CALIPER; SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER. Front Brake Squeak/Squeal Noise This bulletin involves replacing the front brake caliper guide pin bushings. The customer may describe a front brake squeak/squeal noise at cold temperatures or with cold brakes after sitting. Noise is most prevalent during a low-speed stop with light brake pedal effort.
08-072-152018-12-03. Service bulletin. EQUIPMENT. RA3 RA4 Radio Enhancements This bulletin involves inspecting and updating the radio software, if required. A customer may experience, one or more of the following conditions. ? Improved Radio security protection to reduce the potential risk of unauthorized and unlawful access to vehicle systems (U.S. Market Only). ? Track names may be displayed twice in USB or SD media modes. ? SD, USB or BTSA modes may become non-functional for a given ignition cycle. ? Duplicate song titles may be displayed in USB mode. ? Last track is displayed but next track is being played. ? Navigation function may resets itself after using One-Shot Voice Recognition (VR). ? Intermittently the Global Positioning System (GPS) may lose it?s location for a short time and causes routing and positioning concerns. ? GPS and Internal cellular device may become inoperative and causes a loss of GPS and cellular functions. ? A false Pop-up message may appear ?Vehicle Phone Requires Service? even though the vehicle?s phone works properly. ? Back-up camera image may be unclear or jittery/stutters at times. ? Enables Via Mobile software features when released to consumers. (U.S. market only) ? Able to adjust audio balance / fade settings during a VR session. ? Correct, condition where user could not exit screen off mode. ? Mute button status was not being displayed correctly. ? Presets where not shown correctly or were deleted. ? Enhancements to POI. ? ParkSense tone continuously on. ? Enhancement to navigation routing. ? Radio display may shows ?Please insert USB Stick?. ? Enhancement made when video is display in radio when using PAL format video disks. ? Corrected the temperature slider bar not updating on Manual Temperature Control vehicles. ? Navigation may not start or may lose position. ? Rear camera may show a black screen for 3 seconds upon going to reverse. ? Enhancements for iPod or iPhone devices that may not start playing after connec
09-010-152018-11-26. Service bulletin. ENGINE. Incorrect 5.7L Engine Oil Dipstick This bulletin involves installing the correct engine oil indicator (Dipstick). The customer may notice blue smoke coming from the tail pipe after the vehicle was started. Also after performing an oil change the Dipstick may indicate the oil was low. When changing the oil and filter, service information shows 7 quarts / 6.6 liters are required. After installing 7 quarts / 6.6 liters the Dipstick may indicate the engine oil level is 1 quart / .95 liters low.
09-008-152018-11-26. Service bulletin. ENGINE. 3.6L Oil Loss Diagnostic Aid This bulletin involves additional information on oil loss.
08-072-15 REV-A2018-11-26. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. RA3 RA4 Radio Enhancements This bulletin involves inspecting and updating the radio software, if required. A customer may experience, one or more of the following conditions. ? Track names may be displayed twice in USB or SD media modes. ? SD, USB or BTSA modes may become non-functional for a given ignition cycle. ? Duplicate song titles may be displayed in USB mode. ? Last track is displayed but next track is being played. ? Navigation function may resets itself after using One-Shot Voice Recognition (VR). ? Intermittently the Global Positioning System (GPS) may lose it?s location for a short time and causes routing and positioning concerns. ? GPS and Internal cellular device may become inoperative and causes a loss of GPS and cellular functions. ? A false Pop-up message may appear ?Vehicle Phone Requires Service? even though the vehicle?s phone works properly. ? Back-up camera image may be unclear or jittery/stutters at times. ? Enables Via Mobile software features when released to consumers. (U.S. market only) ? Able to adjust audio balance / fade settings during a VR session. ? Correct, condition where user could not exit screen off mode. ? Mute button status was not being displayed correctly. ? Presets where not shown correctly or were deleted. ? Enhancements to POI. ? ParkSense tone continuously on. ? Enhancement to navigation routing. ? Radio display may shows ?Please insert USB Stick?. ? Enhancement made when video is display in radio when using PAL format video disks. ? Corrected the temperature slider bar not updating on Manual Temperature Control vehicles. ? Navigation may not start or may lose position. ? Rear camera may show a black screen for 3 seconds upon going to reverse. ? Enhancements for iPod or iPhone devices that may not start playing after connecting. ? iPod would not resume playing after a VR session or phone call. ? Radio reset, screen lockup, blank screen or sluggish system respo
08-083-15 REV-A2018-11-19. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM. Flash: Bass, Mid, Treble Adjustment Causes Erratic Volume Increases This bulletin involves reprogramming the Amplifier (AMP) with the latest available software. The customer may describe when changing the radio tone settings (Bass, Mid, Treble) the volume levels may be erratic. Depending where the volume is set, the volume changes maybe very loud or very little. Example: Volume set to 8 and making adjustments to the tone settings, the volume can increase by 15 db. Volume set to 25 and making adjustments to the tone settings, there maybe no volume changes.
21-003-152018-11-19. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT; POWER TRAIN. Flash: 8HP70 Transmission Shift Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. A small number of customers may indicate that the transmission shift quality may not meet their expectations under the following conditions. These concerns are separated by vehicle. WK Vehicles ? ECO mode will not retain settings. If ECO mode is turned off, it will turn back on after the ignition is cycled. ? Less than desired upshift quality in normal drive mode under light/medium acceleration. ? Less than desired Power-on downshift quality (i.e. passing). ? Less than desired powertrain performance while driving at higher altitudes, on steep grades, or during high speed driving. ? Less than desired tip in/out acceleration during torque converter clutch operation. ? Less than desired engagement quality in 4x4 high or 4x4 low range. WD Vehicles ? ECO mode will not retain settings. If ECO mode is turned off, it will turn back on after the ignition is cycled. ? Less than desired engagement quality in 4x4 high or 4x4 low range.
21-004-152018-11-19. Service bulletin. POWER TRAIN; ENGINE; ELECTRICAL SYSTEM. Flash: 845RE Transmission Shift Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. The following TCM calibration improvements are available for vehicles equipped an 845RE Automatic Transmission (Sales Code DFL). These updates are listed by vehicle and engine. LD and LX vehicles equipped with a 3.6L engine (Sales Code ERB) ? Software to correct a harsh bump feel during a 2-1 downshift. ? Software to enable the scan tool based transmission ?Quick Learn.? ? Software to address customer concerns of Malfunction Indicator Lamp (MIL) illumination and Diagnostic Trouble Code (DTC) P215C Output Shaft Speed, Wheel Speed Correlation setting on AWD equipped vehicles. LX and WK vehicles equipped with a 3.0L engine (Sales Code EHD) ? Software to correct a harsh bump feel during a 2-1 downshift. WK vehicles equipped with a 3.6L engine (Sales Code ERB) ? ECO mode will not retain settings. If ECO mode is turned off, it will turn back on after the ignition is cycled. ? Software to correct a harsh bump feel during a 2-1 downshift. DS vehicles equipped with 3.6L engine (Sales Code ERB) ? Software to correct a harsh bump feel during a 2-1 downshift. ? Software to address a customer?s concern of less than desired shift quality in Four Wheel Drive (4wd) Low mode during medium to heavy acceleration. ? Software to address customer concerns of Malfunction Indicator Lamp (MIL) illumination and Diagnostic Trouble Code (DTC) P215C Output Shaft Speed, Wheel Speed Correlation setting on AWD equipped vehicles. ? Software improvements to powertrain braking in Tow/Haul mode. ? Software to improve downshift response from a medium to heavy pedal acceleration. ? Driveability improvements at higher altitudes. ? Software to improve acceleration during cruise control operation ? Software to correct a condition where DTC U11C3 - ESM Lost Communication With TCM On D-Pt CAN may have been displayed inste
07-002-152018-11-19. Service bulletin. ENGINE. Idler Pulley Noise During Cold Start This bulletin involves replacing the idler pulley. The customer may describe a loud high frequency noise that happens within 20 seconds of engine startup and lasts about 90 seconds intermittently during a cold engine start, approximately 0 degrees C (32 degrees F) and below.
08-016-152018-09-24. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Poor Radio Reception This bulletin involves replacing the satellite antenna if needed. A customer may experience, SXM (Sirius/XM) radio has intermittent muting. This occurs in areas where XM signal is degraded and cell signal is very weak. The condition happens when the optional vehicle internet connection through the cell network is in use with the internal vehicle Wi-Fi. This Symptom/Condition Only Applies To 2014-2015 KL Vehicles: A customer may experience a popping noise when listening to AM stations.
23-012-152018-09-24. Service bulletin. LATCHES/LOCKS/LINKAGES; STRUCTURE. Cargo Compartment Load Floor Panel Latch Handle Broken This bulletin involves replacing the cargo compartment load floor panel latch handle. The customer may describe a broken cargo compartment load floor panel latch handle.
07-002-15 REV. A2018-09-24. Service bulletin. ENGINE. Idler Pulley Noise During Cold Start This bulletin involves replacing the idler pulley. The customer may describe a loud high frequency noise that happens within 20 seconds of engine startup and lasts about 90 seconds intermittently during a cold engine start, approximately 0 degrees C (32 degrees F) and below.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.