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Service bulletins for the 2015 Chevrolet Suburban

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

2542 on file from NHTSA, as of 2026-10-19.

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Bulletins, newest first
PIT5446A2017-03-23. Service bulletin. TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS; TIRES. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLES THAT MAY HAVE ONE OR MORE TIRE PRESSURES DISPLAY DASHES, SERVICE TIRE MONITOR SYSTEM MESSAGE, REMOTE KEYLESS ENTRY POOR RANGE OR INOPERATIVE OR “NO FOB DETECTED” MESSAGE OR PASSIVE ENTRY SYSTEM INOPERATIVE (IF EQUIPPED). THE TECHNICIAN MAY FIND ANY OF THE FOLLOWING DIAGNOSTIC TROUBLE CODES SET IN THE BODY CONTROL MODULE ASSOCIATED WITH THE VEHICLE TIRE PRESSURE SENSORS: C0750, C0755, C0760, AND/OR C0765. TECHNICIAN WILL INSPECT THE REMOTE CONTROL DOOR LOCK RECEIVER ANTENNA SYSTEM. BEFORE REPLACING ANY PARTS CHECK THREE LOCATIONS FOR THE SYSTEM BEING UNPLUGGED. THE LOCATIONS WERE THE SYSTEM COULD BE UNPLUGGED ARE ANTENNA AMPLIFIER MODULE DISCONNECTED FROM ANTENNA AT RIGHT REAR QUARTER GLASS, COAX CABLE DISCONNECTED AT THE ANTENNA AMPLIFIER MODULE, AND COAX CABLE DISCONNECTED AT THE REMOTE CONTROL DOOR LOCK RECEIVER.
PIT5377D2017-03-23. Service bulletin. SERVICE BRAKES. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ON THE STEP NEEDED TO DIAGNOSE AND REPAIR VEHICLES THAT MAY HAVE UNEVEN BRAKE PAD WEAR. TECHNICIAN WILL NEED TO INSPECT AND MEASURE THE BRAKE PADS THICKNESS. ALSO DETERMINE THE CUSTOMER’S DRIVING STYLE. THE DISC BRAKE PADS SHOULD ONLY BE REPLACED IF THE FRICTION SURFACE IS WORN TO WITHIN 2.0 MM (0.079 IN) OF THE MOUNTING PLATES. THE ROTORS AND PADS SHOULD BE REPLACED WITH THE UPDATED PART NUMBER IF THE PADS ARE OUT OF SPECIFICATION, PERFORM NORMAL SERVICE INFORMATION DIAGNOSTICS TO DETERMINE THE CAUSE OF THE CONCERN.
PIT5361A2017-03-23. Service bulletin. SERVICE BRAKES. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ON THE STEPS TO DIAGNOSE AND REPAIR VEHICLES THAT MAY HAVE ISSUES WERE THE CUSTOMER WILL NEED INCREASED EFFORT TO DEPRESS THE BRAKE PEDAL. TECHNICIAN MAY FIND FLUID IN THE BRAKE BOOSTER AND/OR THE BOOSTER VACUUM LINE. TECHNICIAN WILL NEED TO REPLACE VACUUM PUMP, BRAKE BOOSTER, MASTER CYLINDER, VACUUM PUMP BELT AND THE VACUUM LINE BETWEEN THE BOOSTER AND THE PUMP.
PIT5291B2017-03-23. Service bulletin. VISIBILITY:GLASS, SIDE/REAR; EQUIPMENT. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLE THAT MAY HAVE WIND WHISTLE NOISE HEARD FROM THE RIGHT OR LEFT REAR QUARTER GLASS AREA WHEN DRIVING AT HIGHWAY SPEEDS OR WITH A CROSS WIND. TECHNICIAN WILL INSPECT THE QUARTER GLASS FOR EXCESSIVE URETHANE. IF EXCESSIVE URETHANE IS FOUND USE A SHARP KNIFE AND CUT OFF THE EXCESSIVE URETHANE. ALSO THE TECHNICIAN WILL INSTALL FOAM TAPE ALONG THE ENTIRE LENGTH OF THE TAIL LIGHT ASSEMBLY.
PIT4720D2017-03-22. Service bulletin. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN THAT AFTER REPLACING THE INSTRUMENT PANEL CLUSTER THE EXCHANGE CENTER IS UNABLE TO PROGRAM THE ACTUAL MILEAGE ON THE ODOMETER OR THE ACTUAL MILEAGE IS UNKNOWN. DEALER WILL NEED TO FOLLOW DEALER TO THE GENERAL MOTORS SERVICE POLICIES AND PROCEDURES MANUAL SECTION 5.2.4 ODOMETER SERVICING.
PIP5261A2017-03-21. Service bulletin. POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE); EQUIPMENT. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN THAT SOME VEHICLES MAY HAVE A HIGH PITCHED WHINE NOISE FROM THE VEHICLE NOTICED WHEN DRIVING IN AUTO 4WD. WHEN THE TRANSFER CASE CONTROL MODULE HAS TO MOVE THE TRANSFER CASE ACTUATOR MOTOR THE HIGHER CURRENT PASSING THROUGH THE MODULE CAUSES AN "ELECTRONIC BUZZ OR WHINE" WITHIN SOME OF THE CAPACITORS IN THE MODULE THAT CAN BE HEARD BY SOME OF OUR CUSTOMERS. THIS CAN ONLY BE HEARD WITH ALL ACCESSORIES AND HVAC OFF AND ONLY WHEN ACTUATOR MOVEMENT IS REQUIRED. THIS DOES NOT INDICATE A CONCERN WITH THE MODULE AND SHOULD NOT BE REPLACED TO ADDRESS THIS CONCERN.
PIP5248B2017-03-21. Service bulletin. POWER TRAIN:AUTOMATIC TRANSMISSION; POWER TRAIN:MANUAL TRANSMISSION. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ON THE STEPS NEED TO DIAGNOSE AND REPAIR VEHICLES THAT MAY HAVE STALLING SHUDDER AND/OR HARD SHIFTING INTO 1ST GEAR OR REVERSE VIBRATION ON LAUNCH (WITH EXCESSIVE CRANKSHAFT END PLAY). TECHNICIAN WILL TEST TO DETERMINE IF THE CRANK SHAFT END PLAY IS WITHIN SPECIFICATION 0.0015–0.0086 INCH. IF END PLAY IS FOUND TO BE OUT OF SPECIFICATION, REMOVE ENGINE AND INSPECT FOR POSSIBLE CRANKSHAFT THRUST BEARING AND/OR CRANKSHAFT FOR WEAR. INSPECT THRUST BEARING FOR WEAR ON ONE SIDE AND CRANKSHAFT ON THAT “MATING” SURFACE. IF THE THRUST BEARING HAS THREE VERTICAL CHANNELS WORN OFF REPLACE CONNECTING ROD BEARINGS, MAIN BEARINGS, THRUST BEARING AND CRANKSHAFT. IF WORKING ON A CORVETTE THE OIL TANK WITH LINES AND OIL COOLER ARE BOTH REQUIRED TO BE REPLACED IF EQUIPPED.
PIP5230C2017-03-21. Service bulletin. ENGINE. THIS PRELIMINARY INFORMATION COMMUNICATION ADVISES THE TECHNICIAN BEFORE REPLACING THE CRANKSHAFT TO REVIEW THE FOLLOWING. DEALER SHOULD COMPLETE THE SERVICE INFORMATION DIAGNOSTICS AND THE COST COMPARISON WORKSHEET FOR ASSEMBLY REPAIR VS REPLACEMENT. TECHNICIAN WILL USE THE LATEST VERSION OF 09-06-04-026G TO VERIFY THE ECM CALIBRATION IS NOT AN AFTERMARKET CALIBRATION. IF THE CUSTOMER PREFERS TO KEEP THE ORIGINAL NUMBERS MATCHING ENGINE PLEASE CALL TAC FOR REPAIR DIRECTION.
PIP5226A2017-03-21. Service bulletin. EQUIPMENT. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT FINDING NEEDLE BEARINGS DURING AN OIL CHANGE. TECHNICIAN WILL GAIN ACCESS TO THE ROLLER ROCKERS TO INSPECT THEM. ONLY REPLACE THE ROLLER ROCKER THAT IS MISSING NEEDLE BEARINGS. BE SURE TO CLEAN THE OIL DRAINS TO RETRIEVE THE NEEDLE BEARINGS. EACH ROLLER ROCKER HAS 66 BEARINGS.
PIP5189A2017-03-20. Service bulletin. ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLE THAT MAY HAVE BLACK SMOKE ON A COLD START. A DUAL-PULSE INJECTION STRATEGY IS UTILIZED DURING ENGINE COLD START TO REDUCE THE TIME REQUIRED TO BRING THE CATALYTIC CONVERTER UP TO OPERATING TEMPERATURE. THIS SPLIT INJECTION STRATEGY LASTS FOR ABOUT 60 SECONDS ON COLD START. THIS PROCESS MAY CAUSE THE CUSTOMER TO SEE INCREASED BLACK SMOKE DURING COLD START AND SHOULD BE CONSIDERED NORMAL.
PIP5130G2017-03-20. Service bulletin. FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL; ENGINE. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN HOW TO DIAGNOSE AND REPAIR A VEHICLE WITH AN ENGINE THAT RUNS WITH AN INTERMITTENT CRANK NO START WITH A DIAGNOSTIC TROUBLE CODE P0011 OR P00C6 CURRENT OR HISTORY. THE CAMSHAFT POSITION ACTUATOR SOLENOID VALVE MAY BE STICKING OR BINDING CAUSING THE VALVE TIMING TO BE RETARDED. DEALER WILL NEED TO CYCLE THE CAMSHAFT POSITION ACTUATOR SOLENOID VALVE BY ENERGIZING IT USING GLOBAL DIAGNOSTIC SYSTEM 2.
PIP5104B2017-03-20. Service bulletin. ENGINE. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLES THAT MAY HAVE A COLD ENGINE TICK NOISE FOR 50 SECONDS AT START UP. TECHNICIAN DETERMINES IF THE TICK NOISE IS POSSIBLY COMING FROM THE EXHAUST MANIFOLD, AS THIS NOISE COULD EASILY BE MISTAKEN FOR AN ENGINE TICK NOISE. IF YOUR SI DIAGNOSIS DOES NOT ISOLATE THE CAUSE OF THIS CONCERN, THIS CONCERN SHOULD BE CONSIDERED A VEHICLE DESIGN CHARACTERISTIC OF THE ECM CALIBRATION AND NO ADDITIONAL REPAIRS SHOULD BE PERFORMED.
PIC61702017-03-17. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN WITH THE STEPS NEED TO DIAGNOSE AND REPAIR VEHICLE THAT MAY HAVE A CONCERN WITH NAVIGATION ICON NOT SHOWING THE CORRECT LOCATION THEN JUMPING TO THE CORRECT LOCATION. THE POSITION INDICATOR MAY SHOW THE VEHICLE TURNING IN THE OPPOSITE DIRECTION OR MAY SHOW THE VEHICLE TRAVELING OFF THE ROAD. TECHNICIAN WILL INSPECT THE HUMAN MACHINE INTERFACE MOUNTING. FOLLOW SERVICE INFORMATION FOR THE CORRECT ORIENTATION OF THE HUMAN MACHINE INTERFACE.
PIT53672017-03-16. Service bulletin. ELECTRICAL SYSTEM. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLES THAT MAY HAVE A BLANK DISPLAYS, FLASHING DISPLAYS, “ERROR OR UPDATE FAILED MESSAGES”, NAVIGATION MAP NOT LOADING, BLUETOOTH OR USB CONCERNS. TECHNICIAN SHOULD INSPECT THE USB/SD CARD PORT FOR A SD CARD OR A DEVICE PLUG INTO ANY OF THE USB PORTS.
PIT5365A2017-03-16. Service bulletin. EQUIPMENT. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ON HOW THE RADIO DISPLAY GETS THE AIR AMBIENT TEMPERATURE. ON 1500 SERIES TRUCKS AND ALL SPORT UTILITY VEHICLE WITH REGULAR PRODUCTION OPTION CODE IO3 RADIO THE AMBIENT AIR TEMPERATURE SENSOR IS HARD WIRED TO THE ENGINE CONTROL MODULE AND THEN THE SIGNAL GOES ON HIGH SPEED LOCAL AREA NETWORK TO THE BODY CONTROL MODULE FROM THERE ON LOW SPEED LOCAL AREA NETWORK TO THE RADIO. ON 1500 SERIES TRUCKS AND ALL SPORT UTILITY VEHICLE WITH REGULAR PRODUCTION OPTION CODE IO4, IO5, OR IO6 THE AMBIENT AIR TEMPERATURE SENSOR IS HARD WIRED TO THE ENGINE CONTROL MODULE AND THEN THE SIGNAL GOES ON HIGH SPEED LOCAL AREA NETWORK TO THE BODY CONTROL MODULE FROM THERE ON LOW SPEED LOCAL AREA NETWORK TO THE RADIO THEN MOST 50 BUS TO THE HUMAN MACHINE INTERFACE. ON 2500/3500 SERIES TRUCKS PRODUCTION OPTION CODE IO3 RADIO THE AMBIENT AIR TEMPERATURE SENSOR IS HARD WIRED TO THE INSTRUMENT PANEL CLUSTER AND THEN THE SIGNAL GOES ON LOW SPEED LOCAL AREA NETWORK TO THE RADIO. ON 2500/3500 SERIES TRUCKS PRODUCTION OPTION CODE IO4, IO5, OR IO6 RADIO THE AMBIENT AIR TEMPERATURE SENSOR IS HARD WIRED TO THE INSTRUMENT PANEL CLUSTER AND THEN THE SIGNAL GOES ON LOW SPEED LOCAL AREA NETWORK TO THE RADIO THEN MOST 50 BUS TO THE HUMAN MACHINE INTERFACE.
PIT53652017-03-16. Service bulletin. EQUIPMENT. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ON HOW THE RADIO DISPLAY GETS THE AIR AMBIENT TEMPERATURE. ON 1500 SERIES TRUCKS AND ALL SPORT UTILITY VEHICLE WITH REGULAR PRODUCTION OPTION CODE IO3 RADIO THE AMBIENT AIR TEMPERATURE SENSOR IS HARD WIRED TO THE ENGINE CONTROL MODULE AND THEN THE SIGNAL GOES ON HIGH SPEED LOCAL AREA NETWORK TO THE BODY CONTROL MODULE FROM THERE ON LOW SPEED LOCAL AREA NETWORK TO THE RADIO. ON 1500 SERIES TRUCKS AND ALL SPORT UTILITY VEHICLE WITH REGULAR PRODUCTION OPTION CODE IO4, IO5, OR IO6 THE AMBIENT AIR TEMPERATURE SENSOR IS HARD WIRED TO THE ENGINE CONTROL MODULE AND THEN THE SIGNAL GOES ON HIGH SPEED LOCAL AREA NETWORK TO THE BODY CONTROL MODULE FROM THERE ON LOW SPEED LOCAL AREA NETWORK TO THE RADIO THEN MOST 50 BUS TO THE HUMAN MACHINE INTERFACE. ON 2500/3500 SERIES TRUCKS PRODUCTION OPTION CODE IO3 RADIO THE AMBIENT AIR TEMPERATURE SENSOR IS HARD WIRED TO THE INSTRUMENT PANEL CLUSTER AND THEN THE SIGNAL GOES ON LOW SPEED LOCAL AREA NETWORK TO THE RADIO. ON 2500/3500 SERIES TRUCKS PRODUCTION OPTION CODE IO4, IO5, OR IO6 RADIO THE AMBIENT AIR TEMPERATURE SENSOR IS HARD WIRED TO THE INSTRUMENT PANEL CLUSTER AND THEN THE SIGNAL GOES ON LOW SPEED LOCAL AREA NETWORK TO THE RADIO THEN MOST 50 BUS TO THE HUMAN MACHINE INTERFACE.
PIT5312A2017-03-16. Service bulletin. STEERING:COLUMN. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ON HOW TO DIAGNOSE AND REPAIR VEHICLES THAT MAY HAVE A GRIND, POP, SHUDDER OR BIND FEELING/NOISE IN THE STEERING COLUMN WHEN TURNING LEFT OR RIGHT. TECHNICIAN WILL INSPECT FOR THE LOWER COLUMN BEARING TO BE OUT OF POSITION AND THE UPPER INTERMEDIATE STEERING SHAFT TO LOWER COLUMN SHAFT BOLT AND NUT MAY BE CONTACTING THE INHIBITOR/SHIFTIER CABLE BRACKET. TECHNICIAN WILL REPLACE THE STEERING COLUMN FOR THIS CONCERN.
PIT3271G2017-03-16. Service bulletin. EQUIPMENT. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT CHANGING THE TIRE AND WHEEL SIZE ON VEHICLES. GENERAL MOTORS WILL ONLY SUPPORT A TIRE CALIBRATION FOR TIRES THAT HAVE BEEN SIZED, TESTED AND DESIGNED FOR THE VEHICLE IN QUESTION AND ITS APPLICATIONS. TECHNICIAN SHOULD NOT USE THE INFORMATION THAT IS PROVIDED BY THE ANTILOCK BRAKING SYSTEM TIRE SIZE SELECTION.
PIP52612017-03-16. Service bulletin. POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE); ELECTRICAL SYSTEM. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN THAT SOME VEHICLES MAY HAVE A HIGH PITCHED WHINE NOISE FROM THE VEHICLE NOTICED WHEN DRIVING IN AUTO 4WD. WHEN THE TRANSFER CASE CONTROL MODULE HAS TO MOVE THE TRANSFER CASE ACTUATOR MOTOR THE HIGHER CURRENT PASSING THROUGH THE MODULE CAUSES AN "ELECTRONIC BUZZ OR WHINE" WITHIN SOME OF THE CAPACITORS IN THE MODULE THAT CAN BE HEARD BY SOME OF OUR CUSTOMERS. THIS CAN ONLY BE HEARD WITH ALL ACCESSORIES AND HVAC OFF AND ONLY WHEN ACTUATOR MOVEMENT IS REQUIRED. THIS DOES NOT INDICATE A CONCERN WITH THE MODULE AND SHOULD NOT BE REPLACED TO ADDRESS THIS CONCERN.
PIP52592017-03-16. Service bulletin. ENGINE. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLES THAT MAY HAVE A SERVICE ENGINE SOON WITH DIAGNOSTIC TROUBLE CODE P0300 AND AN ENGINE MISFIRE. TECHNICIAN WILL NEED TO INSPECT THE VALVE OPERATION, IF THE VALVE OR VALVES ARE NOT MOVING THE ACTIVE FUEL MANAGEMENT LIFTERS AND GUIDE ON THE BANK WITH THE CONCERN AND THE OIL PUMP AND OIL PAN ASSEMBLY SHOULD BE REPLACED.
PIP5230A2017-03-15. Service bulletin. EQUIPMENT. THIS PRELIMINARY INFORMATION COMMUNICATION ADVISES THE TECHNICIAN BEFORE REPLACING THE CRANKSHAFT TO REVIEW THE FOLLOWING. DEALER SHOULD COMPLETE THE SERVICE INFORMATION DIAGNOSTICS AND THE COST COMPARISON WORKSHEET FOR ASSEMBLY REPAIR VS REPLACEMENT. TECHNICIAN WILL USE THE LATEST VERSION OF 09-06-04-026G TO VERIFY THE ECM CALIBRATION IS NOT AN AFTERMARKET CALIBRATION. IF THE CUSTOMER PREFERS TO KEEP THE ORIGINAL NUMBERS MATCHING ENGINE PLEASE CALL TAC FOR REPAIR DIRECTION.
PIP5223B2017-03-15. Service bulletin. EQUIPMENT. THIS PRELIMINARY INFORMATION COMMUNICATION ADVISES THE TECHNICIAN THAT THE E92 ECM RESTRICTION PART NUMBER 12662034 WILL BE PLACED ON RESTRICTION THROUGH THE GENERAL MOTORS PRODUCT QUALITY CENTER. DEALER WILL NEED TO CONTACT GENERAL MOTORS PRODUCT QUALITY CENTER FOR FURTHER ASSISTANCE.
PIP5213A2017-03-15. Service bulletin. POWER TRAIN:AUTOMATIC TRANSMISSION. THIS PRELIMINARY INFORMATION COMMUNICATION ADVISES THE TECHNICIAN THE LCT1000 6 SPEED ALLISON AUTOMATIC TRANSMISSION IS ON RESTRICTION THROUGH GENERAL MOTORS PRODUCT QUALITY CENTER. DEALER WILL NEED TO CALL GENERAL MOTORS PRODUCT QUALITY CENTER FOR FURTHER ASSISTANCE.
PIC6049B2017-03-14. Service bulletin. ELECTRICAL SYSTEM. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT THE WIRELESS CHARGING MODULE HAS BEEN PLACED ON RESTRICTION THROUGH THE GENERAL MOTORS TECHNICAL ASSISTANCE CENTER. DEALER WILL NEED TO CALL GENERAL MOTORS TECHNICAL ASSISTANCE CENTER FOR FURTHER ASSISTANCE. CUSTOMER MAY STATE THAT THE PHONE DOES NOT CHARGE, CHARGES SLOW, MOVES OUT OF CHARGING SPOT, OR CHARGES INTERMITTENTLY. TECHNICIAN WILL NEED TO GATHER INFORMATION FROM THE CUSTOMER. THE INFORMATION NEEDED MAKE, MODEL, AND WIRELESS CHARGING BACK COVER MODEL. DOES CUSTOMER CURRENTLY USES WIRELESS CHARGING AT HOME AND /OR OFFICE, IF SO WHAT BRAND. IS THE PHONE BLUETOOTH PAIRED TO THE VEHICLE? DOES CUSTOMER RUN APPLICATIONS FROM THE PHONE? IF IT IS A ATS OR CTS CUSTOMER ARE THEY AWARE OF THE VEHICLE’S HEATER-VENT-AIR CONDITIONING COOLING THE PHONE WHEN IT IS ON IT EXTENDS TIME PHONE WILL CHARGE. ALSO IS THE COVER BEING USED FROM THE PHONE PROVIDER? WHEN THE TECHNICIAN CALLS GENERAL MOTORS TECHNICAL ASSISTANCE CENTER SELECT THE ELECTRICAL PROMPT.
PIC3278F2017-03-14. Service bulletin. EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN THE STEPS NEEDED TO DIAGNOSE AND REPAIR THE VEHICLES THAT MAY HAVE UNWANTED OR PHANTOM PHONE CALLS. TECHNICIAN WILL NEED TO DETERMINE WHAT TYPE OF CALL THE CUSTOMER IS HAVING THAT IS UNWANTED. THE VEHICLE MAY RECEIVE AN INCOMING CALL JUST LIKE ANY OTHER PHONE. TYPICALLY THE CUSTOMER WILL HEAR THE PHONE RINGING IN THE VEHICLE. THIS SCENARIO ALSO INCLUDES INCOMING BLUETOOTH CALLS. ONE TYPE OF UNWANTED CALL CAN BE MADE IF THE KEY PAD IS FAULTY THE ONSTAR SYSTEM WILL TRY TO MAKE A BLUE BUTTON CALL FOR SHORTED VOLTAGE IN THE CIRCUITS. THE ONSTAR MODULE COULD HAVE AN INTERNAL FAULT AND PRODUCE A PHONE UNAVAILABLE AUDIO MESSAGE ALSO IT MAY HAVE A DIAGNOSTIC TROUBLE CODE U1500 OR B1000. REFER TO DIAGNOSTICS FOR THE DIAGNOSTIC TROUBLE CODE MAKING SURE TO FOLLOW ANY APPLICABLE BULLETINS OR PRELIMINARY INFORMATION SHEETS. A GREADYH OR GONSTAR READYH AUDIO MESSAGE HEARD WHILE DRIVING. IN SOME CASES IT HAS BEEN FOUND THAT THE CUSTOMER IS INADVERTENTLY PRESSING THE PUSH TO TALK BUTTON ON THE STEERING WHEEL CONTROLS. ON RARE OCCASIONS, OTHER ISSUES IN THE STEERING COLUMN OR STEERING WHEEL CONTROL SYSTEM MAY INDUCE THIS CONCERN.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.