Service bulletins for the 2021 Cadillac Escalade
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
1219 on file from NHTSA, as of 2026-10-19.
By type
By component
By trouble code
By topic
| N202310850 | 2021-03-01. Service bulletin. ELECTRICAL SYSTEM; SEATS; EQUIPMENT; AIR BAGS. Customer Satisfaction Program. In certain vehicles, driver movement can disrupt the electrical connection to the seat-mounted inboard airbag system. This airbag system is supplemental and not required equipment under applicable Federal Motor Vehicle Safety Standards. If this occurs, the vehicle?s driver information center will display a ?Service Restraints System? message to the driver before resistance at the connection will prevent the deployment of the airbag. Dealers are to verify the DTC B14DC is present and replace the affected driver inboard side seat wiring harness connector assembly as necessary. |
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| 20NA235 | 2021-02-22. Service bulletin. EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS. This service bulletin provides information to aid a dealer/customer concern of Radio Unwanted Phantom Touch or Non-Responsive to Touch After Cleaning/Disinfecting Radio Display. |
| 20NA228 | 2021-02-22. Service bulletin. ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM); FUEL SYSTEM, OTHER:FUEL FILTER. This technical bulletin provides a procedure to replace the fuel filter and perform a filter life procedure if found the reason for a failed fuel filter life reset during ECM transfer of data. |
| 20NA219 | 2021-02-22. Service bulletin. STRUCTURE:BODY:ROOF AND PILLARS; VISIBILITY:SUN/MOON ROOF ASSEMBLY. This technical bulletin provides repair information to correct a customer concern of a gurgle or sloshing noise heard coming from the front sunroof drain hose areas. |
| 20NA218 | 2021-02-22. Service bulletin. ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE; EQUIPMENT. This technical bulletin provides repair information to correct a customer concern of Possible Crank No Start or Extended Crank with DTC P12A6. |
| 20NA159 | 2021-02-22. Service bulletin. TIRES. This Warranty Administration bulletin is for information on General Motors New Vehicle Tire Warranty Program (U.S. Dealers Only). |
| 20NA114 | 2021-02-22. Service bulletin. EQUIPMENT. This informational bulletin provides information for dealers/technicians on the false setting of DTC U0212. |
| 19NA218 | 2021-02-22. Service bulletin. ENGINE AND ENGINE COOLING. This technical bulletin provides a service procedure to correct a condition of Ticking Noise from the Engine. |
| 18NA306 | 2021-02-22. Service bulletin. EQUIPMENT. This Warranty Administration bulletin provides information for dealers/Service advisors on when and how to submit a Pre-Repair Authorization (PRA). |
| 17NA166 | 2021-02-22. Service bulletin. ENGINE AND ENGINE COOLING. This technical bulletin provides a procedure to measure vibration and install engine mounts to correct a Rough Idle in Drive concern. |
| 16NA019 | 2021-02-22. Service bulletin. POWER TRAIN. This informational bulletin provides information on Transmission Adaptive Functions and Correcting Low Mileage Harsh Shifts, Slips, or Flares. |
| N202319660 01 | 2021-02-22. Service bulletin. ENGINE AND ENGINE COOLING. Service Update. Certain vehicles may present a broken engine valve spring. This may cause the engine to run rough, an engine knocking or ticking noise, a check engine light illumination, or a possible vehicle stall. Dealers are to perform the inspection procedure contained within this bulletin. |
| N202310850 02 | 2021-02-22. Service bulletin. AIR BAGS. Customer Satisfaction Program (Revised Service Procedure and Part Ordering Information). In certain vehicles, driver movement can disrupt the electrical connection to the seat-mounted inboard airbag system. This airbag system is supplemental and not required equipment under applicable Federal Motor Vehicle Safety Standards. If this occurs, the vehicle?s driver information center will display a ?Service Restraints System? message to the driver before resistance at the connection will prevent the deployment of the airbag. Dealers are to verify the DTC B14DC is present and replace the affected driver inboard side seat wiring harness connector assembly as necessary. |
| N202310850 01 | 2021-02-22. Service bulletin. AIR BAGS. Customer Satisfaction Program (Revised Correction, Service Procedure and Warranty Information). In certain vehicles, driver movement can disrupt the electrical connection to the seat-mounted inboard airbag system. This airbag system is supplemental and not required equipment under applicable Federal Motor Vehicle Safety Standards. If this occurs, the vehicle's driver information center will display a "Service Restraints System" message to the driver before resistance at the connection will prevent the deployment of the airbag. Dealers are to verify the DTC B14DC is present and replace the affected driver inboard side seat wiring harness connector assembly as necessary. |
| N202310850 | 2021-02-22. Service bulletin. AIR BAGS. Customer Satisfaction Program. In certain vehicles, driver movement can disrupt the electrical connection to the seat-mounted inboard airbag system. This airbag system is supplemental and not required equipment under applicable Federal Motor Vehicle Safety Standards. If this occurs, the vehicle?s driver information center will display a ?Service Restraints System? message to the driver before resistance at the connection will prevent the deployment of the airbag. Dealers are to verify the DTC B14DC is present and replace the affected driver inboard side seat wiring harness connector assembly as necessary. |
| N202317390 01 | 2021-02-16. Service bulletin. AIR BAGS; EXTERIOR LIGHTING; SEATS; ELECTRICAL SYSTEM; VEHICLE SPEED CONTROL. Customer Satisfaction Program (Revised Service Procedure). Certain vehicles may have a condition in which the brake system control module (BSCM) may set and latch an internal fault in the module?s on-board diagnostics (OBD) buffer. When the fault is present, no malfunction indicator lamp (MIL) is illuminated and there is no driver information center (DIC) message. If an over the air (OTA) software update is pushed to an OBD module and the customer accepts it through the Infotainment system, the update will fail because the presence of the active fault will block the OTA update. The customer may notice that the OTA update has failed with an error message on the DIC. This fault is not visible through dealer tools. Dealers are to reprogram the BSCM. |
| N202316130 | 2021-02-16. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Service Update - Certain 2021 model year Cadillac Escalade and Escalade ESV vehicles, equipped with the Cadillac User Experience infotainment system may have a condition where, during a secondary or backup emergency call, customers might complain it is difficult to hear the OnStar advisor. A volume boost calibration for emergency calls was incorrectly set to 0 instead of +16 as expected. This results in the secondary call being 10 db below requirement. Dealers will reprogram the radio with the latest calibrations. |
| N202319660 01 | 2021-02-16. Service bulletin. ENGINE; EQUIPMENT. Service Update. Certain vehicles may present a broken engine valve spring. This may cause the engine to run rough, an engine knocking or ticking noise, a check engine light illumination, or a possible vehicle stall. Dealers are to perform the inspection procedure contained within this bulletin. |
| N202310850 02 | 2021-02-16. Service bulletin. ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM; AIR BAGS; EQUIPMENT. Customer Satisfaction Program (Revised Service Procedure and Part Ordering Information). In certain vehicles, driver movement can disrupt the electrical connection to the seat-mounted inboard airbag system. This airbag system is supplemental and not required equipment under applicable Federal Motor Vehicle Safety Standards. If this occurs, the vehicle?s driver information center will display a ?Service Restraints System? message to the driver before resistance at the connection will prevent the deployment of the airbag. Dealers are to verify the DTC B14DC is present and replace the affected driver inboard side seat wiring harness connector assembly as necessary. |
| N202310850 01 | 2021-02-16. Service bulletin. ENGINE AND ENGINE COOLING; EQUIPMENT; AIR BAGS; ELECTRICAL SYSTEM. Customer Satisfaction Program (Revised Correction, Service Procedure and Warranty Information). In certain vehicles, driver movement can disrupt the electrical connection to the seat-mounted inboard airbag system. This airbag system is supplemental and not required equipment under applicable Federal Motor Vehicle Safety Standards. If this occurs, the vehicle?s driver information center will display a ?Service Restraints System? message to the driver before resistance at the connection will prevent the deployment of the airbag. Dealers are to verify the DTC B14DC is present and replace the affected driver inboard side seat wiring harness connector assembly as necessary. |
| N202310850 | 2021-02-16. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT; AIR BAGS; ENGINE AND ENGINE COOLING. Customer Satisfaction Program. In certain vehicles, driver movement can disrupt the electrical connection to the seat-mounted inboard airbag system. This airbag system is supplemental and not required equipment under applicable Federal Motor Vehicle Safety Standards. If this occurs, the vehicle?s driver information center will display a ?Service Restraints System? message to the driver before resistance at the connection will prevent the deployment of the airbag. Dealers are to verify the DTC B14DC is present and replace the affected driver inboard side seat wiring harness connector assembly as necessary. |
| PIT5799A | 2021-02-16. Service bulletin. ELECTRICAL SYSTEM. This Preliminary information communicates a cocnern where a flashing spot can intermittently show up on the radio display while in reverse. The PI advises that engineering is investigating the concern. |
| PIC6423 | 2021-02-16. Service bulletin. ELECTRICAL SYSTEM. This Preliminary Information communication requests information from the technician about vehicles that may have Bluetooth or phone projection issues. Dealer should request as much information from the customer on the concern as possible and fill in the questionaire. |
| PIE0601A | 2021-02-01. Service bulletin. ELECTRICAL SYSTEM; ENGINE. This engineering informational bulletin is requesting information from technicians to perform the check list provided and contact the engineer listed in regards to the Service Engine Soon Lamp being illuminated. |
| PIE0599B | 2021-02-01. Service bulletin. AIR BAGS; ELECTRICAL SYSTEM. This engineering informational bulletin is requesting information from technicians to perform the check list provided and contact the engineer listed in regards to the airbag lamp illuminated on the driver?s information center (DIC). |
The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.