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Service bulletins for the 2021 Cadillac Escalade

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

1219 on file from NHTSA, as of 2026-10-19.

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Only bulletins with component: Equipment and accessories are shown. Show all

Bulletins, newest first
N2023254602021-04-26. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Service Update - On certain 2021 model year Cadillac Escalade vehicles, customers may notice a reduced catalog of in-vehicle apps available for download in the organic light-emitting diode (OLED) Infotainment System. Certain in-vehicle apps, including audio streaming apps, are not currently available on these Escalade vehicles due to an issue displaying album artwork. Dealers are to reprogram the radio.
PIT5791A2021-04-19. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; BACK OVER PREVENTION:SOFTWARE. This Preliminary information communicates a condition where the radio may display a :connection not availale, please call OnStar agent". This bulletin advises that Engineering is working on a software solution that will prevent the message from displaying when listening to non-SXM sources, but still allow the message to display when a loss of connectivity exists and the user is attempting to play Sirius XM.
PIE06092021-03-08. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM; EQUIPMENT; ENGINE AND ENGINE COOLING. This engineering informational bulletin is requesting information from technicians to perform the check list provided and contact the engineer listed in regards to a noise heard from the engine compartment, loss of charging and/or reduced alternator output.
21NA0262021-03-08. Service bulletin. EQUIPMENT; STRUCTURE; EQUIPMENT ADAPTIVE/MOBILITY. This service bulletin provides information for dealers/technicians on accessory all-weather floor liners and flat mats warped or misshapen.
21NA0022021-03-01. Service bulletin. EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER; ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM); FUEL SYSTEM, DIESEL. This informational bulletin provides a test procedure, for a possible faulty DEF Heater.
20NA2332021-03-01. Service bulletin. EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL:SOFTWARE. This technical bulletin provides repair information to correct a customer concern of Long Range Radar setting DTC U3000 49.
20NA2182021-03-01. Service bulletin. EQUIPMENT; ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE. This technical bulletin provides repair information to correct a customer concern of Possible Crank No Start or Extended Crank with DTC P12A6.
090604026S2021-03-01. Service bulletin. ENGINE AND ENGINE COOLING:ENGINE:GASOLINE; EQUIPMENT. This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
040089015V2021-03-01. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This bulletin provides information on Warranty Administration ? Required Operating Procedures - 8 Points (U.S. Only).
010601011L2021-03-01. Service bulletin. ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION; EQUIPMENT. This informational bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
N202319660 012021-03-01. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT; ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL. Service Update. Certain vehicles may present a broken engine valve spring. This may cause the engine to run rough, an engine knocking or ticking noise, a check engine light illumination, or a possible vehicle stall. Dealers are to perform the inspection procedure contained within this bulletin.
N202310850 022021-03-01. Service bulletin. ELECTRICAL SYSTEM; SEATS; ENGINE AND ENGINE COOLING; EQUIPMENT; AIR BAGS. Customer Satisfaction Program (Revised Service Procedure and Part Ordering Information). In certain vehicles, driver movement can disrupt the electrical connection to the seat-mounted inboard airbag system. This airbag system is supplemental and not required equipment under applicable Federal Motor Vehicle Safety Standards. If this occurs, the vehicle?s driver information center will display a ?Service Restraints System? message to the driver before resistance at the connection will prevent the deployment of the airbag. Dealers are to verify the DTC B14DC is present and replace the affected driver inboard side seat wiring harness connector assembly as necessary.
N202310850 Reope2021-03-01. Service bulletin. EQUIPMENT; SEATS; ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM. Customer Satisfaction Program (VINS re-opened, software updated). In certain vehicles, driver movement can disrupt the electrical connection to the seat-mounted inboard airbag system. This airbag system is supplemental and not required equipment under applicable Federal Motor Vehicle Safety Standards. If this occurs, the vehicle?s driver information center will display a ?Service Restraints System? message to the driver before resistance at the connection will prevent the deployment of the airbag. Dealers are to verify the DTC B14DC is present and replace the affected driver inboard side seat wiring harness connector assembly as necessary.
N202310850 012021-03-01. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT; AIR BAGS; ENGINE AND ENGINE COOLING; SEATS. Customer Satisfaction Program (Revised Correction, Service Procedure and Warranty Information). In certain vehicles, driver movement can disrupt the electrical connection to the seat-mounted inboard airbag system. This airbag system is supplemental and not required equipment under applicable Federal Motor Vehicle Safety Standards. If this occurs, the vehicle?s driver information center will display a ?Service Restraints System? message to the driver before resistance at the connection will prevent the deployment of the airbag. Dealers are to verify the DTC B14DC is present and replace the affected driver inboard side seat wiring harness connector assembly as necessary.
N2023108502021-03-01. Service bulletin. ELECTRICAL SYSTEM; SEATS; EQUIPMENT; AIR BAGS. Customer Satisfaction Program. In certain vehicles, driver movement can disrupt the electrical connection to the seat-mounted inboard airbag system. This airbag system is supplemental and not required equipment under applicable Federal Motor Vehicle Safety Standards. If this occurs, the vehicle?s driver information center will display a ?Service Restraints System? message to the driver before resistance at the connection will prevent the deployment of the airbag. Dealers are to verify the DTC B14DC is present and replace the affected driver inboard side seat wiring harness connector assembly as necessary.
20NA2352021-02-22. Service bulletin. EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS. This service bulletin provides information to aid a dealer/customer concern of Radio Unwanted Phantom Touch or Non-Responsive to Touch After Cleaning/Disinfecting Radio Display.
20NA2182021-02-22. Service bulletin. ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE; EQUIPMENT. This technical bulletin provides repair information to correct a customer concern of Possible Crank No Start or Extended Crank with DTC P12A6.
20NA1142021-02-22. Service bulletin. EQUIPMENT. This informational bulletin provides information for dealers/technicians on the false setting of DTC U0212.
18NA3062021-02-22. Service bulletin. EQUIPMENT. This Warranty Administration bulletin provides information for dealers/Service advisors on when and how to submit a Pre-Repair Authorization (PRA).
N2023161302021-02-16. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Service Update - Certain 2021 model year Cadillac Escalade and Escalade ESV vehicles, equipped with the Cadillac User Experience infotainment system may have a condition where, during a secondary or backup emergency call, customers might complain it is difficult to hear the OnStar advisor. A volume boost calibration for emergency calls was incorrectly set to 0 instead of +16 as expected. This results in the secondary call being 10 db below requirement. Dealers will reprogram the radio with the latest calibrations.
N202319660 012021-02-16. Service bulletin. ENGINE; EQUIPMENT. Service Update. Certain vehicles may present a broken engine valve spring. This may cause the engine to run rough, an engine knocking or ticking noise, a check engine light illumination, or a possible vehicle stall. Dealers are to perform the inspection procedure contained within this bulletin.
N202310850 022021-02-16. Service bulletin. ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM; AIR BAGS; EQUIPMENT. Customer Satisfaction Program (Revised Service Procedure and Part Ordering Information). In certain vehicles, driver movement can disrupt the electrical connection to the seat-mounted inboard airbag system. This airbag system is supplemental and not required equipment under applicable Federal Motor Vehicle Safety Standards. If this occurs, the vehicle?s driver information center will display a ?Service Restraints System? message to the driver before resistance at the connection will prevent the deployment of the airbag. Dealers are to verify the DTC B14DC is present and replace the affected driver inboard side seat wiring harness connector assembly as necessary.
N202310850 012021-02-16. Service bulletin. ENGINE AND ENGINE COOLING; EQUIPMENT; AIR BAGS; ELECTRICAL SYSTEM. Customer Satisfaction Program (Revised Correction, Service Procedure and Warranty Information). In certain vehicles, driver movement can disrupt the electrical connection to the seat-mounted inboard airbag system. This airbag system is supplemental and not required equipment under applicable Federal Motor Vehicle Safety Standards. If this occurs, the vehicle?s driver information center will display a ?Service Restraints System? message to the driver before resistance at the connection will prevent the deployment of the airbag. Dealers are to verify the DTC B14DC is present and replace the affected driver inboard side seat wiring harness connector assembly as necessary.
N2023108502021-02-16. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT; AIR BAGS; ENGINE AND ENGINE COOLING. Customer Satisfaction Program. In certain vehicles, driver movement can disrupt the electrical connection to the seat-mounted inboard airbag system. This airbag system is supplemental and not required equipment under applicable Federal Motor Vehicle Safety Standards. If this occurs, the vehicle?s driver information center will display a ?Service Restraints System? message to the driver before resistance at the connection will prevent the deployment of the airbag. Dealers are to verify the DTC B14DC is present and replace the affected driver inboard side seat wiring harness connector assembly as necessary.
090604026S2021-02-01. Service bulletin. EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; ENGINE AND ENGINE COOLING. This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.