Service bulletins for the 2011 Audi Q5
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
1204 on file from NHTSA, as of 2026-10-19.
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Only bulletins with component: Equipment and accessories are shown. Show all
| A871344 2020124- | 2017-12-05. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER. Supersedes Technical Service Bulletin Group 87 number 13-43 dated July 12, 2013. Air conditioning is inoperative. The HVAC blower functions normally. The A/C pressure/temperature sensor, G395, leaks refrigerant. This causes sensor G395 to show an incorrect or implausible value when reading MVBs. An incorrect signal or a low refrigerant level in the system can cause the air conditioning compressor to deactivate. Battery discharged; however, when charged, there is no bus silence when vehicle ignition is off. The LIN cable connecting the vehicle electrical system control module, J519, to sensor G395 is pinched or cut. This affects the A4/S4, A5/S5 Coupe and Cabriolet, and Q5 vehicles. The A6 and A8 are not affected by this type of failure. The pressure sensor G395/G65 sends an incorrect signal that prevents bus silence and the battery is discharged. Sensor G395 is a LIN slave of the vehicle electrical system control module. The vehicle electrical system control module transfers the information provided by the sensor via the comfort data bus to the climate control module, J255. |
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| A911302 2018187- | 2017-12-05. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Supersedes Technical Service Bulletin Group 91 number 11-20 dated October 21, 2011. Customer may report that cracking, grinding, rattling, humming, whining, or similar interference is coming from one or more speakers. Parts of the speakers (such as the brackets, cables, or covers) or parts of the interior fittings (such as door covers, rear shelf, facings, or covers) can vibrate at certain frequencies, causing noises. The radio tuner or other control modules may be affected by electromagnetic interference from aftermarket electronic devices. |
| A911399 2034923- | 2017-12-05. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Sound system "pops" and loses audio for a few seconds (for vehicles with base sound system) or sound system loses audio for a few seconds and returns on its own (for vehicles with Bose or Bang & Olufsen sound system). If the sound does not return on its own, or is accompanied by relevant DTCs in the vehicle, another issue may be present. Verify the root cause before proceeding with this bulletin. HD radio does not output in Stereo. This bulletin only applies to vehicles with Navigation Plus (PR Number 8DY). The applicable vehicles can be clearly identified by the MMI control panel in the center console. Continual improvements to MMI software provides solutions to issues experienced in the field. |
| A911393 2034784- | 2017-12-05. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL. Some telephone numbers that were downloaded via Bluetooth® are stored with additional, unrelated numbers that do not appear in the contact on the customer"s cellular phone. These telephone numbers are displayed incorrectly on the radio display. The software incorrectly stores the downloaded phone numbers. |
| A911396 2026390- | 2017-12-05. Service bulletin. EQUIPMENT:ELECTRICAL; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Supersedes Technical Service Bulletin Group 91 number 12-38 dated March 2, 2012. When a phonebook with a large number of contacts is being downloaded, the MMI screen freezes in one of the following scenarios: * After the initial Bluetooth connection (shortly after the phone is bonded to the vehicle), the screen freezes briefly. * After the ignition is switched on (shortly after the phone automatically reconnects with the vehicle). * After the phonebook has downloaded. * When the voice recognition system is used, a message appears in the MMI screen stating that the phone book is too large and that the voice recognition system cannot be used. The command "Call <Name from directory>" is a global MMI command that is available in the telephone menu and main menu screens. If either menu is displayed, the message can appear when the voice recognition button (push to talk) on the steering wheel is pressed. |
| A961367 2019260- | 2017-12-05. Service bulletin. EQUIPMENT:ELECTRICAL. Supersedes Technical Service Bulletin Group 96 number 12-37 dated June 11, 2012. The customer may report that the handheld transmitter cannot be programmed to the garage door opener control module, J530. The customer's door opener system may not be compatible with J530. The battery in the handheld transmitter may be too weak for a good signal. The battery charge may be sufficient to operate the garage door opener, but not enough to program the remote transmitter to the vehicle system. In A4 Model Years 2005 - 2006 and A3 Model Year 2009, the actual location of the garage door opener control module differs from the location shown in the owner's manual (opposite side of front bumper). The customer may misunderstand the programming procedure, particularly if the customer's HomeLink® opener system is using an alternate code. The handheld transmitter's programming function may become inoperative, or the transmitter is too far away from J530. Interference prevents the communication between handheld transmitter and J530. If the vehicle flashes during the programming of a handheld transmitter, this does not necessarily indicate that the programming was successful; it only indicates that the vehicle has recognized and saved a signal. |
| A961368 2029384- | 2017-12-05. Service bulletin. EQUIPMENT:ELECTRICAL. Supersedes Technical Service Bulletin Group 96 number 13-64 dated June 20, 2013. The customer is able to program one or more of the Homelink buttons using their garage door remote, but after a few days or weeks, one or more of the programmed Homelink buttons no longer functions. The LED on the Homelink button that is no longer functioning now flashes slowly, indicating that no programming is stored. The customer's transmitter operates at 295Mhz. No DTCs are stored in any control units. At the workshop, the Homelink system can be programmed to the workshop garage door successfully. No trouble is found. The garage door opener control module, J530, was designed with an operational frequency range in which the 295Mhz frequency works correctly during the initial programming of the system. Over time, the transmitting frequency can drift out of range (especially in warmer climates), causing the system to lose its programming. |
| A911392 2030947- | 2017-12-05. Service bulletin. EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE. Supersedes Technical Service Bulletin Group 91 number 12-61 dated September 25, 2012. The customer complains that when he or she is trying to place a phone call from the vehicle while using a Bluetooth®-connected phone, the phone call disconnects before it begins and an error shows on the MMI display. The message may be "Function not supported" or "Network error". The customer is using a phone with the Android operating system. In addition, Skype®, or another network-based communication software, is installed on the phone. Call can be placed directly from the phone without a problem. When the phone gets the request to place a call from the vehicle, a prompt appears on the phone asking the user to choose how the call should be placed. If the prompt is ignored, the MMI system disconnects the call assuming the phone is not responding. |
| A911388 2021780- | 2017-12-05. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Supersedes Technical Service Bulletin Group 91 number 10-70 dated October 26, 2010. Sequence of error messages are seen on the radio display screen after a CD was loaded into or removed from the internal CD drive. "Drive defective. The error could be corrected by resetting it (see radio system owner's manual). Otherwise, contact your Audi dealer." "The CD-drive is damaged and was therefore deactivated." The CD drive cannot be selected in the Source list and is described as "damaged." After the ignition is cycled or a radio reset performed, the CD drive is fully operational. DTC 00468 (CD-ROM Drive -R92- Faulty) is stored in the radio (address word 56). The DTC will be sporadic if the ignition has been cycled or a radio reset performed and will automatically be cleared after 40 ignition cycles without a reoccurrence. Only vehicles with the CAN-based generation 3 radio (Concert (PR 8UQ) or Symphony (PR 8YN)) are affected. |
| A871343 2020124- | 2017-12-05. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER. Supersedes Technical Service Bulletin Group 87 number 13-42 dated June 11, 2013. Air conditioning is inoperative. The HVAC blower functions normally. Battery discharged; however, when charged, there is no bus silence when vehicle ignition is off. The A/C pressure/temperature sensor, G395, leaks refrigerant. This causes sensor G395 to show an incorrect or implausible value when reading MVBs. An incorrect signal or a low refrigerant level in the system can cause the air conditioning compressor to deactivate. The LIN cable connecting the vehicle electrical system control module, J519, to sensor G395 is pinched or cut. This affects the A4/S4, A5/S5 Coupe and Cabriolet, and Audi Q5 vehicles. The A6 and A8 are not affected by this type of failure. The pressure sensor G395/G65 sends an incorrect signal that prevents bus silence and the battery is discharged. Sensor G395 is a LIN slave of the vehicle electrical system control module. The vehicle electrical system control module transfers the information provided by the sensor via the comfort data bus to the climate control module, J255. |
| A571383 2021363- | 2017-11-17. Service bulletin. LATCHES/LOCKS/LINKAGES; EQUIPMENT:ELECTRICAL. Supersedes Technical Service Bulletin Group 57 number 11-48 dated July 25, 2011. Vehicle doors cannot be locked or unlocked using Advanced key. Vehicle cannot be started using the Start-Stop button. In Access/Start Authorization Control Module J518 (address word 05), DTC 03283 (Driver's side Access/Start Authorization Antenna Short Circuit to Ground), DTC 03284 (Right Access/Start Authorization Antenna Short Circuit to Ground) or DTC 00183 (Interior Access/Start Authorization Antenna 1 -R138-) are stored. Vehicle keys function properly otherwise, operating the door locks via the remote control as well as starting the vehicle using the ignition switch. |
| A571382 2017082- | 2017-11-17. Service bulletin. LATCHES/LOCKS/LINKAGES; EQUIPMENT:ELECTRICAL. Supersedes Technical Service Bulletin Group 57 number 11-55 dated August 22, 2011. Central locking via remote control does not work either sporadically or permanently. The locks can still be operated manually. Missing synchronization between the remote control key and vehicle because the battery has been disconnected or the battery of the remote control has been replaced. If other senders operate in the same frequency range (mobile phones, TV stations, wireless headphones, baby monitors, other vehicle remote controls, etc.), the remote control key may have been temporarily switched off because a clear identification of the remote control key is not possible. This is necessary to prevent an unintentional unlocking of the vehicle by other unrelated senders. |
| A851316 2033596- | 2017-11-17. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER. The fresh air blower is inoperative. DTCs may be stored in the heating and air conditioning electronics control module (address word 08). Malfunctions of the fresh air blower could be caused by a faulty printed circuit board in the fresh air blower control module and the carbon brushes bind in the brush holder and, as a consequence, lose contact with the motor commutator of the fresh air blower. |
| A281321 2017555- | 2017-11-17. Service bulletin. EQUIPMENT:ELECTRICAL. Supersedes Technical Service Bulletin Group 28 number 12-19 dated May 1, 2012. The master key with remote control does not engage or stay in the ignition lock. On vehicles without Advanced Key, the remote keys are inoperable. Keyless unlocking/locking using the door handle and keyless opening of the trunk lid using the trunk handle are inoperable. The vehicle cannot be started with the Start/Stop button. The remote keys are inoperable. The message "ignition lock faulty" may appear in the instrument cluster driver information display. DTC 00166 (Access/Start Authorization Switch -E415- Incorrect Signal) may be stored in Comfort System Central Control Module J393 (address word 46). It is possible that objects have been inserted into the ignition lock, which causes the slide of the ignition lock to become stuck in the rear part of the lock (S-contact position). The stuck slide is not allowed to return to the starting point (0-position). |
| A011386 2033630- | 2017-11-17. Service bulletin. EQUIPMENT:ELECTRICAL; ENGINE. MIL on. Rough idle. DTCs are stored in the Engine Control Module (ECM), J623 (address word 01). Engine may have reduced performance without significant loss of power or stalling. Because there are a number of different misfire faults (unrelated to ignition coil operation) that could cause the MIL to illuminate, proper Guided Fault Finding (GFF) misfire diagnosis must be followed before any ignition coils are replaced. |
| A001348 2002047- | 2017-11-17. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Supersedes Technical Service Bulletin Group 00 number 11-19 dated April 8, 2011. This TSB contains information on technician preparation when calling the Audi Technical Assistance Center |
| A911380 2032706- | 2017-11-17. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Supersedes Technical Service Bulletin Group 91 number 13-73 dated January 25, 2013. Customer complains of a "popping" noise from the radio followed by 10-15 seconds of no audio. The concern can happen in any audio source. Vehicle is equipped with MMI 3G or MMI 3G+ infotainment systems. Vehicle is not equipped with Bose or Bang & Olufsen sound systems. An ignition cycle is not required for audio to resume.The problem originates in the HD radio code, which can create a "resetting" within the radio unit. Because the tuner is always active in the background, the problem can occur regardless of the audio source or if the HD radio is on or off. It can also occur at any point that the MMI is on, but not necessarily active. For example, the customer opens a door and the MMI starts up. Even though the system is not ?on? because the ignition is not active, the tuner is running and can create the effect. |
| Email Mandatory | 2017-11-17. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This document contains the important email to all Audi dealership personnel in regards to the immediate madatory stop-sale order that is in effect to all vehicles from 20110-2015 that have a 2.0L TDI engine. |
| Scheduled Maint | 2017-11-17. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This document contains the scheduled maintenance intervals. The first scheduled service is due at 5,000 miles (8,000 km) or 1 year after delivery, whichever occurs first. Thereafter, all remaining scheduled services are due every 10,000 miles or 1 year after previous service, whichever occurs first. |
| A911526 2042097- | 2017-11-17. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). The traffic feature in the MMI navigation is inoperative. If the vehicle is a model year 2016 A6 or A7, see TSB 2042013: 91 Audi connect online destination search, Google Earth navigation view, or INRIX online traffic is not available. There is a known server issue that can only be resolved through a change to the Audi AG backend server. Audi has changed traffic providers over the years as new technologies have developed. This bulletin provides an overview of the different systems and the basic checks that can be performed to diagnose complaints related to traffic in the MMI navigation system. |
| A011548 2027306- | 2017-11-17. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM. Supersedes Technical Service Bulletin Group 01 number 14-01 dated October 30, 2014. The MIL is on. DTCs may be stored in the ECM. Assistance to properly diagnose a fuel pressure sensor -G247- concern. |
| A001578 2021205- | 2017-11-17. Service bulletin. EQUIPMENT:OTHER:LABELS. Supersedes Technical Service Bulletin Group 00 number 10-05 dated June 14, 2010. VIN plate and/or B-Pillar Safety Certification label requires replacement. |
| Dealer Letter-Da | 2017-11-17. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This document contain information on the upcoming emissions service action 17F9 in regards to the crankcase pressure regulating valve. |
| A911524 2026611- | 2017-11-17. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Supersedes Technical Service Bulletin Group 91 number 12-46 dated July 10, 2012. This Technical Bulletin provides an overview of HD Radio technology and terminology. The |
| A871342 2020124- | 2017-11-17. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER; ELECTRICAL SYSTEM:12V/24V/48V BATTERY. Supersedes Technical Service Bulletin Group 87 number 12-37 dated November 16, 2012. Air conditioning is inoperative. The HVAC blower functions normally. Battery discharged; however, when charged, there is no bus silence when vehicle ignition is off. The A/C pressure/temperature sensor, G395, leaks refrigerant. This causes sensor G395 to show an incorrect or implausible value when reading MVBs. An incorrect signal or a low refrigerant level in the system can cause the air conditioning compressor to deactivate. The LIN cable connecting the vehicle electrical system control module, J519, to sensor G395 is pinched or cut. This affects the A4/S4, A5/S5 Coupe and Cabriolet, and Audi Q5 vehicles. The A6 and A8 are not affected by this type of failure. The pressure sensor G395/G65 sends an incorrect signal that prevents bus silence and the battery is discharged. Sensor G395 is a LIN slave of the vehicle electrical system control module. The vehicle electrical system control module transfers the information provided by the sensor via the comfort data bus to the climate control module, J255. |
The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.