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Service bulletin 9100276

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10248848
Published by NHTSA2024-01-16
Manufacturer's number9100276
Manufacturer's date2023-11-17
NHTSA componentEQUIPMENT

NHTSA's summary

Spring Front Upr - Isolator Before replacing this part. Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with repair.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
CHRYSLER PACIFICA2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024
CHRYSLER VOYAGER2020, 2021, 2022, 2023, 2024
DODGE DURANGO2016, 2017, 2018, 2019, 2020, 2021, 2022
DODGE DURANGO2024
DODGE DURANGO12023 (the catalog's model; the bulletin names a series or trim of it)
JEEP GLADIATOR2020, 2021, 2022, 2023
JEEP GRAND CHEROKEE2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023
JEEP GRAND WAGONEER2022, 2023
JEEP WAGONEER2022, 2023
JEEP WRANGLER2018, 2019, 2020, 2021, 2022, 2023, 2024
RAM 15002021, 2022, 2023, 2024
RAM PROMASTER2022 to 2024

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20264332026-09-10. Accessories
26V2960002026-05-11. EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:CRITICAL FASTENERS
25V8770002025-12-17. EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
25V8760002025-12-17. EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
25V4710002025-07-17. EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS; BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
25V3880002025-06-12. EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS; BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
25V0830002025-02-13. EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT; BACK OVER PREVENTION:DISPLAY FUNCTION
23V3360002023-05-11. EQUIPMENT:OTHER:LABELS
19V8860002019-12-12. BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
19V3200002019-04-23. EQUIPMENT

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
0800624A2024-03-18. Service bulletin. Navigation (NAV) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation continues to reboot after a Map Update (MOTA). ? Navigation regularly cuts out and back on again. ? Radio switches to navigation without customer's input. This bulletin involves updating the Navigation maps via USB.
08020242024-03-18. Service bulletin. Floor Console USB Inoperative Customers may comment on the following: ? Customer states the Apple Carplay/Android Auto? does not work or is intermittently working when their device is plugged into the center console bin USB port. This replacing the center console USB cable.
08012242024-03-18. Service bulletin. Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P0AA4-00 - Hybrid Battery Negative Contactor Circuit Stuck Closed. ? P0AA1-00 - Hybrid/EV Battery Positive Contactor ?A? Stuck Closed. Customers may also experience the following: ? The vehicle will not start. This bulletin involves updating the BPCM with the latest available software.
08007242024-03-18. Service bulletin. Radio Over The Air Update to U29.42 Software Version Customers may also experience one or more of the following: ? Blank Phone widget displayed. ? Radio freeze after reverse event (Rearview Camera (RVC) Functions Normally). ? Blank hybrid screen. ? Screen off at start up (RVC Functions Normally). ? Radio restart before sleep after switching between different USBs. ? Pop up error "setting not saved" occurring when attempting to enable Geolocation (Privacy Mode Off). ? Amplifier module sets Diagnostic Trouble Code (DTC) U0485 Implausible Data Received From Radio. ? During FOTA Scheduling, if OK is not pressed to confirm time selected, vehicle will sleep. ? Apps downloaded for one connected profile are being shared with other local profiles. ? Switching profiles with slow response. ? Slow response switching between camera views. ? Black radio screen (RVC functions normally). ? Rear seat reminder alert unavailable. ? Wi-Fi software update pop-up is being triggered in non-connected vehicles. ? Switching to Android menu, display screen blinks on green color. ? Microphone inoperative during SOS call from the vehicle. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from T27.39 or U29.28 to U29.42. NOTE: The national launch for the FOTA is expected to begin January 22, 2024.
S238A0000282024-03-18. Service bulletin. Radio Black Screen, Freezing, Reset, Cutting Out Or Inoperative Intermittently
S248A0000012024-03-18. Service bulletin. SOS and Assistance Call Not Working After Radio Exchange Unit Installed
91003012024-03-18. Service bulletin. UCONNECT 5 W 8.4" DISPLAY Prior to replacing the radio, please check for any related recalls, TSBs, or any STAR Online publications. Please verify the radio is at the latest available software level. If active DTCs are set, perform the appropriate diagnostic procedure in service information. If the condition is intermittent, refer to Section 29 Non-DTC Based Diagnostics and perform the diagnostic procedure related to the customer's complaint. If concern is still present or the customer has returned to the dealer multiple times for the same complaint, contact engineering FCA Redacted Content. If no answer or call back within 15 minutes, continue with regular diagnosis.
91002872024-03-18. Service bulletin. Thermostat Assy For 2022-2024MY 3.6L Pentastar Upgrade with P0128 failure code. PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2309000014
91002032024-03-18. Service bulletin. Center Stack Display For complaints of either of the following 2 issues with the center stack display, prior to replacing this part, please contact FCA REDACTED CONTENT. If no response in 15 minutes, proceed with repair. 1. Center stack display heated seat icon LED shows Low when it is Off 2. Center stack display turns red and does not respond 3. Center stack display has lines on screen
08194232024-01-16. Service bulletin. Radio Over The Air S26.17 and T25.48 Updating to T25.50 Software Version Customers may experience one or more of the following: Amplifier module sets Diagnostic Trouble Code (U0485 - Implausible Data Received Set. Radio reset (Rearview camera functions normally). Voice Recognition inoperable. Wireless CarPlay® inoperable.Audio sources inoperable. Display switches to Nav on VR prompt. Vehicle Positioning (Lat/Long) inoperable. Surround View Camera inoperable (Rearview camera functions normally). Unable to exit FamCam. Audio Repetition inoperable. Electric vehicle pages inoperable. Translated text is incorrect. Profile avatar changes in Valet Mode. Display does not return to idle mode after call. Dynamic rear view camera guidelines inoperable (Rearview camera functions normally). FOTA popup won?t dismiss. Ambient Lights Setting inoperable. Call Status on after all ended Favorites available in valet mode. SXM® Favorites inoperable. Tutorial App inoperable. Audio Repetition stops during incoming calls. Unable to connect second device. Unable to exit Seat Comfort popup. Call does not end on the Instrument Panel Cluster. Seat Comfort graphic incorrect. Headphone button for front passenger display inoperable. Schedule update inoperable. USB media source inoperable on front passenger display. SXM® inoperable. Wireless Android Auto inoperable. Media sources duplicated. Audio unmuted at door close. Radio freeze (Rearview camera functions normally). Radio input lagging. Navigation active with no active route. Scheduled cabin cooling inoperable. Incorrect phone repetition displayed. Navigation routing inoperable. Unable to exit electric vehicle Pages. Comfort softkeys incorrect. Comfort graphic overlap. Unable to change audio sources. Audio sources unavailable after profile switch. No incoming call popup on Uconnect phone. FamCam image in black and white. SOS call status banner remains after call ended. Press and hold inoperable on comfort temperature slider.