Service bulletin SA-015-23b
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10235579 |
| Published by NHTSA | 2023-05-04 |
| Manufacturer's number | SA-015-23b |
| Manufacturer's date | 2023-04-28 |
| NHTSA component | EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
NHTSA's summary
Mazda Connected Services - Frequently Asked Questions (FQA)
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Equipment and accessories, Labels and manuals
| MAZDA CX-30 | 2020, 2021, 2022, 2023 |
|---|---|
| MAZDA CX-5 | 2021, 2022, 2023 |
| MAZDA CX-50 | 2023 |
| MAZDA CX-9 | 2021, 2022, 2023 |
| MAZDA CX-90 | 2024 |
| MAZDA MAZDA3 | 2019, 2020, 2021, 2022, 2023 |
| MAZDA MX-30 | 2022, 2023 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 2023108 | 2023-03-02. Accessories |
|---|
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| SA-007-24a | 2024-05-04. Service bulletin. This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the vehicle. |
|---|---|
| SA-021-24 | 2024-05-03. Service bulletin. Some customers may complain about intermittent audio no sound from the MAZDA CONNECT infotainment system and/or static noise from the speakers. The concern may be reproduced by tapping on the dash pad near the MAZDA CONNECT center display and the following DTC's may be stored. U0186:08 Communication error with audio amplifier U2145:08 Communication error with remote tuner (RT) U2145:02 Communication error with remote tuner (RT) |
| SA-020-24a | 2024-05-03. Service bulletin. The CX-70 and CX-90 have new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. |
| SA-019-24a | 2024-05-03. Service bulletin. Some customers may experience a vehicle no start (no "Ready-ON") due to the 12V battery discharged or the High Voltage (HV) battery discharged. This may be caused by: Ignition left ON when exiting the vehicle (exiting the vehicle during "Ready-On"). Door/liftgate opened multiple times without ignition "Ready-ON" or driving vehicle. Installation of aftermarket electronic devices. To minimize the battery drain concern, ensure that the vehicle shift selector is in Park when exiting and verify the ignition is turned OFF when exiting. NOTE: If multiple door/liftgate opening without "Ready-ON', drive vehicle to charge 12V battery. |
| ONP09 | 2024-04-03. Service bulletin. Launch of Owner Notification Program ONP09 – 2023MY Mazda CX-50 Wind Noise from Roof Rack Crossbars. Mazda Motor Corporation has decided to conduct an Owner Notification Program on certain 2023MY CX-50 vehicles built at the Mazda Toyota Manufacturing Alabama (MTM) plant and sold in the United States equipped with the Mazda original accessory Roof Rail Crossbar part # VA40V3840 and VA40S3840. Please see the description, model, year, and VIN ranges below. Concern Outline: To reduce wind noise, an Aero-Infill kit containing rubber strips are inserted into the CX-50 roof-rack crossbars, making for a quieter driving experience. The rubber strips do not need to be removed once installed. |
| SA-017-24 | 2024-04-03. Service bulletin. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, Climate control |
| SA-020-24 | 2024-04-02. Service bulletin. CX-70 and CX-90 service cautions for new and revised features. The CX-70 and CX-90 have new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. |
| SA-009-24a | 2024-03-06. Service bulletin. Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not Function, WI-FI How-To Conditions for Remote Engine Start Function Will turn engine OFF, WI-FI Trial Period, Deactivation Mode, Interacting With The App, Educational Videos, Service Issues, Resources, Troubleshooting Page. |
| SA-009-24 | 2024-03-06. Service bulletin. Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not Function, WI-FI How-To Conditions for Remote Engine Start Function Will turn engine OFF, WI-FI Trial Period, Deactivation Mode, Interacting With The App, Educational Videos, Service Issues, Resources, Troubleshooting Page. |
| SA-006-24 | 2024-03-06. Service bulletin. Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. |